This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Explorer. The contact stated that while the transmission was shifting gear, there was an abnormally loud grinding sound coming from the front-end of the vehicle. There was transmission fluid leaking underneath the vehicle while the vehicle was idling. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the transmission cooler had fractured and needed to be replaced. The contact related the failure to Customer Satisfaction Program NHTSA ID Number: 10185994 (Power Train, Equipment) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the Customer Satisfaction Program. The repair was not covered under warranty. The approximate failure mileage was 31,000.
- Stapleton, GA, USA
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- Stapleton, GA, USA