This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Explorer. The contact stated while driving 10 MPH the vehicle started jerking while shifting gears. After the vehicle accelerated above 10 MPH, the vehicle operated normal. The vehicle was taken to the dealer, where the transmission was replaced; however, the failure persisted. The vehicle was taken back to the dealer and a software update was performed; however, the failure continued. The vehicle was taken back to the dealer however, the mechanic was unable to determine the cause of the failure. The manufacturer was not contacted. The failure mileage was approximately 3,000.
2020 Ford Explorer. Consumer writes in regards to issues with the transmission. The consumer stated the vehicle experienced severe vibrations at certain speeds and as the transmission shifts. The consumer stated that the manufacturer breached it's contractual obligation by failing to properly and timely repair the vehicle.
- Brentwood, TN, USA
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- Rockport, TX, USA