I had 5 clutches put in it and now with 87,000 miles it stalls when I start it and put it in gear. This happens 4 or 5 times before it will stay running. The transmission shudders and shakes always. Vehicle also periodically will almost stall while driving. Overall the vehicle just feels incredibly unsafe and unreliable while operating.-?? I feel it is unsafe to drive. The last time it stalled the engine light came on so I made an appointment to get it checked. I took it to the dealer and he told me it was the high pressure fuel sensor. which he replaced and charged me $419 dollars. The next day it did the same thing, it stalled. So I took it back to the dealer and that is when he told me it was the transmission and that there was a waiting list and that the parts are unavailable. So I asked for a refund on the $419 I just spent and did not rectify the problem. He then told me there would be no refund because the engine light is no longer on. At this point I became upset and raised my voice and said but the problem is not fixed. At this point he asked me to leave. So now I have a broken car, I'm out $419 and don't know if they are going to give me a loaner or even fix the car. I had it to the dealer and he told me there is a recall, however the part is unavailable. He also told me he has 4 cars sitting at the dealer waiting to be fixed. [XXX] Don't recall his name, I believe he is the service manager INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Freeland, PA, USA

Overheating. Car stalling. Jerking of the vehicle while in motion. Pauses in between acceleration.

- Little Rock, AR, USA

Ford dealership allowed someone to trade-in their 2015 Ford Focus. I bought it, 7/2020. 10/2022 the transmission and reverse stopped working. After having the car towed to the dealer, the TCM was the issue and is on back order. No ETA and was notified (surprisingly) I had an extended warranty; 10yrs 150,000 miles - which covers a rental. I had to call the dealership owner with docs to request a loaner. I was notified I could trade it in - but why would I pass this issue onto someone else? Once I got through that I began arbitration. I was notified by Ford manufacturer they-??d offer a $1500 cash and keep settlement! I still owe $4k on a while that has 3 yrs left on a transmission warranty that is known to reoccur! Ford is continuing a vicious cycle!

- Elyria, OH, USA

The contact owns a 2015 Ford Focus. The contact stated while driving approximately 20-30 MPH and depressing the accelerator pedal, the vehicle hesitated to respond and started to shudder. There were no warning lights illuminated. The contact stated that the failure had been reoccurring mostly while driving uphill or while turning. The vehicle was taken to the dealer where the transmission clutch was replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Customer Satisfaction Program Campaign Number: 19N08 (Transmission Clutch Shudder-Transmission Clutch Warranty Extension) due to the mileage. The failure mileage was approximately 13,000.

- Sebastopol, CA, USA

The contact owns a 2015 Ford Focus. The contact stated that on various occasions after refueling the vehicle, the vehicle would not immediately restart and required multiple attempts. The contact also stated that when she was able to restart the vehicle soon after refueling, the vehicle stalled and then lost motive power with the check engine warning light illuminated. The vehicle was able to restart; however, the failure was reoccurring. The vehicle was taken to a local dealer where it was diagnosed that the canister purge valve (CPV) needed to be replaced. The contact was made aware of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and NHTSA Campaign Number: 16V479000 (Power Train); however, the VIN was not included in either recalls. The vehicle remained at the dealer awaiting repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 70,000.

- Plymouth, IL, USA

The contact owns a 2015 Ford Focus. The contact stated that while in reverse(R), the vehicle failed to respond and seemed as if the vehicle was in neutral(N). The contact also stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal with the check engine warning light illuminated. The contact used a code reader and retrieved a fault code on the transmission. The contact was also informed that there was an extended warranty on the vehicle for the failure. The manufacturer was notified, and the contact was informed that the vehicle was no longer under warranty and was previously serviced under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The vehicle was not repaired. The failure mileage was approximately 92,000.

- Austell, GA, USA

I bought this car from Carvana and have only had it for 1 month. The clutch is slipping upon acceleration from a complete stop. It posses a safety hazard especially in busy traffic as it jerks and sputters. Was told by Ford dealer it has a bad clutch Ford dealer informed me my car is no longer under extended Ford warranty on this problem!

- Moscow Mills , MO, USA

Transmission stuttering, stalling while accelerating

- Carbondale, PA, USA

The contact owns a 2015 Ford Focus. The contact stated while parking in the driveway, she shifted to park(P) however, the vehicle rolled backward. The contact stated no warning light was illuminated. The contact was able to depress the brake pedal to stop the vehicle and then shifted the vehicle back into park(P). The contact stated that the check engine warning light was illuminated and had remained illuminated for three months. The contact stated that recently while driving 10 MPH, the vehicle stalled without warning. The contact took the vehicle to a local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V169000 (Power Train) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 90,000.

- Cincinnati, OH, USA

Vehicle will loose power and ac as if the gears are slipping causing a sudden reduced speed. The transmission warnings will also light up stating transmission overheating.

- Phenix City , AL, USA

while driving the car stalls and sometimes will not switch gears. have taken it in twice and they do not repair the clutch on the transmission. they only reprogram the car. took it in a couple years ago and they did not replace it. took it in a couple weeks ago and they reprogrammed it again and charged me 170 dollars at d patrick ford in evansville. said it was past the mileage for warranty. niw i am going to have to take it in a third time when they should have fixed it the first time.

- Evansville, IN, USA

I was driving on my way home from work when the transmission failed. Car lost all ability to maneuver - no forward or reverse. I was in the middle of an incline when the car stalled, had to roll to the bottom of the hill and call a wrecker. If I had been in high volume traffic, this would have been a death sentence.

- Arkadelphia, AR, USA

The contact owns a 2015 Ford Focus. The contact stated that while operating the vehicle, the check engine warning light illuminated and the transmission would not operate in reverse. The vehicle was turned off and restarted and the vehicle operated normal. Additionally, while driving at various speeds, the check engine warning light illuminated and the vehicle lost motive power. The vehicle was taken to an independent mechanic who diagnosed that the transmission clutch actuator was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified but no assistance was offered. The failure mileage was 98,000.

- Mulberry, FL, USA

The contact owns a 2015 Ford Focus. The contact stated that while operating the vehicle, the transmission malfunctioned and the vehicle would not properly accelerate while depressing the accelerator pedal. On several occasions, while depressing the accelerator pedal, the engine revved and the RPM-??s increased; however, the vehicle failed to respond. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 129,000.

- Alexandria, KY, USA

The transmission of my car has always been jerky and unreliable, sometimes causing the vehicle to shake when driving at high speeds. While driving through the mountains, the transmission continuously got worse, eventually causing me to be unable to put the car in reverse. The car also failed to switch gears adequately while driving on the highway, making it difficult to accelerate and increasing the likelihood of an accident. There were no warning symbols on my dashboard to alert me to what could be the issue. My vehicle has not yet been inspected by a dealership, manufacturer, or independent service center.

- Overland Park, KS, USA

The transmission has been repaired only to have worse problems surface. Overnight, I lost my Reverse and a week later the Drive function stopped working. It placed me in a dangerous situation. I was at a gas station, suddenly no Reverse. I was wedged between cars. I had to push it backwards to give room for the car in front. I took it to Ford and they wanted $3000 for a clutch, they made me pay $210 diagnosis fee at Gene Butman Ford. I was angry. I went to a part store, the part was $245!!! I told Ford this car has been in for recalls with transmission and evaporative system. This is at least the third time for the transmission. It's a 2015, only 115,000 miles on it and it already is a piece of junk. I'm never buying a Ford again. The dealership folk were rude and offered nothing even when I mentioned a recall on the transmission.

- Ann Arbor , MI, USA

The contact owns a 2015 Ford Focus. The contact stated while driving approximately 5 MPH from the driveway, the transmission failed to operate as designed. There was an unknown warning light illuminated. The vehicle was towed to the dealer. The vehicle was diagnosed with transmission failure; however, the vehicle was not repaired due to parts not being available. The contact related the failure to Ford Customer Satisfaction Program: 19N08. The manufacturer was notified of the failure. The approximate failure mileage was 86,000.

- Clinton, NC, USA

The contact owns a 2015 Ford Focus. The contact stated that while attempting to accelerate the vehicle shuddered before operating normally. There were no warning lights illuminated. The contact had taken the vehicle to the dealer for a power train recall on the vehicle. The vehicle was repaired under the recall however, the failure persisted. The contact returned the vehicle to the dealer who diagnosed the vehicle and determined that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not covered under the extended warranty coverage. The approximate failure mileage was 87,415.

- Saint John, IN, USA

The contact owns a 2015 Ford Focus. The contact stated while driving approximately 40 MPH, the vehicle stalled. The contact towed the vehicle to the dealer who diagnosed that the transmission and engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage 90,000.

- Spencer, OH, USA

Transmission occasionally fails to shift into reverse and has issues properly shifting gears automatically. Gear shifting has been a very minor issue for at least 5 years, only happened once. In the past week, the issues mentioned in first sentence has grown progressively worse starting with minor juttering when gears are shifted higher. Reverse issue has started at the start of this week, and the juttering has gotten worse. Vehicle is available for inspection upon request at this time. Vehicle fails to speed up when acceleration is applied for a good while, engine reving into 4000-5000 rpm range before it corrects itself after 5-10 seconds. Acceleration issues may cause collision issues with drivers following. Lack of reverse leaves vehicle requiring to park in ways it can drive forward or roll back out of the parking spot, making parking more dangerous. This system has been a part of a prior recall. Since the recall was supposedly fixed, the system has not been inspected since. The check engine light illuminates from time to time, mainly when the vehicle can't reverse.

- Cary, NC, USA