This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Purchased car new from dealership. At 14,500 miles (approx.) going down freeway car accelerated by itself and would not idle down. When in park, RPM's were between 3000 and 4000 and remained that way. Parked car at dealership, when they checked it, they could not duplicate. Received car back and everything was fine until 29015 miles and same thing happened. Going down freeway, the car accelerated up to 85 mph on its own and would not idle down. When in park, RPM's were between 3000 and 4000 and would not go down. Exited freeway never putting my foot on gas peddle. Was going down 5 lane hwy. At 55 mph with foot on brake constantly. Pulled into parking lot a policeman was standing there. I asked him to come over to look at issue. He thought my foot was on gas. I then opened my door and hung my feet outside of the car. His statement was "'this car is dangerous''. I took video showing RPM's at 3500 and speed odometer at zero. Took car to dealership, dropped off for weekend. When they checked the car on Monday morning they could again not duplicate it. They kept the car for five days, numerous people driving the car but could not duplicate it. They tell me if they cannot duplicate it they cannot do anything about it even though I have the video. I love the car but I take my life in my hands when I drive it and I still owe quite a bit of money on it. What recourse do I have...please help!
Gas pedal/throttle sticking causing vehicle to accelerate when driving. Also, causing vehicle to rev high when at idle and during shifts (past 4000rpm) causing excessive wear on clutch components.
The contact owns a 2017 Ford Focus. After pulling into her office parking lot, the contact shifted the gear into park and turned off the vehicle. Suddenly, the vehicle began to roll forward and struck a stone wall. There were no injuries and a police report was not filed. The vehicle sustained minor damage and did not need to be towed. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not notified. The failure mileage was 16,000.
Unsafe condition: While driving and accelerating upon shifting the engine will continue to accelerate right to the redline there is no control of the throttle at this point also traveling down the highway I can step in on the cluth and release the throttle and the engine will accelerate or maintain its RPM speed you can shirt to neutrl and coast to the curb and it will maintin the engine speed wherever it decides on again there is no control of the throttle I have been to the Ford dealer twice now 1st time they could not duplicate second time again they could not duplicate they handed me a sheet stating it was normal for the engine RPM to maintain for a few seconds during shift to ease the shifting and matching of transmission speed this is an unsafe condition, when you release the throtte it should close immediatly and RPM should return to base idle. I have been an ase certified master auto and truck technician for 33 years. I have sit down with the service manager and the general sales manager and I dont think Ford Motor Company or the dealer is taking this matter seriously someone is going to get hurt here please help
Stopped at traffic signal, began acceleration and vehicle became sluggish and clunky, revved high and would not shift properly. Shifted in and out of gear with periods of prolonged hesitation. Transmission fault service now warning sound and display. Came to a stop at the next signal and car lurched forward in several jumping motions and was difficult to control before coming to a complete stop. Car has 5900 miles when this occurred. Car towed to dealer where purchased, service "cleared codes, performed adaptive learn and test drive, code P2701-tcm states to remove clutch and inspect for wear" which was not done. Service found vehicle now is "operating as designed" at this time. If code returns tech will remove clutch for further diagnosis. Picked up vehicle and within 20 miles driving same code returned and symptoms were worse than 1st time, now with 5980 miles on vehicle. The vehicle was in motion when these problems occurred and was very dangerous while driving as there was no control over acceleration, shifting or stopping. Vehicle was towed back to the dealership for service at time of writing this description.
A D V E R T I S E M E N T S
- Roseville, MI, USA