This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
July 9, 2023 Rough idle and hesitant to start. No check engine light no codes on reader. Had oil changed as part of routine scheduled maintenance and was told coolant was low and topped off. July 13 noticed coolant at low on coolant reservoir. July 14 car shut off getting off highway driving to work. Check engine light now illuminated. I was able to restart the car but started to overheat and got overheating warning. Turned off ignition and restarted did not get overheating warning until I started driving. 8 hours later coolant reservoir below low line, added coolant and attempted to drive home, car shut off. Having car towed to dealership that replaced the engine. Engine only has 10,000 miles but odometer reads 68,000 Ford says no warranty is on the replacement motor.
Car was hesitant to start, then shut off. Tried to start ignition and received warning on dash of engine failure. Was towed to dealership, engine needed to be replaced due to timing chain being dislodged and destroying lower part of engine. 54,000 miles
The contact owns a 2018 Ford Focus. The contact stated that after refueling the vehicle, the vehicle failed to immediately restart. The service engine warning light was illuminated. The vehicle eventually restarted and was driven to an independent mechanic. The contact was notified of fuel tank failure caused by an excessive vacuum in the fuel vapor management system. The contact stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 39,500.
The contact owns a 2018 Ford Focus. The contact stated while driving approximately 70 MPH, the vehicle stalled. The oil, battery, and check engine warning lights illuminated. The contact used an ODB scanner to diagnose the vehicle however, the contact was unable to retrieve a trouble code. The vehicle was towed to the local dealer where it was diagnosed that the oil pump had failed, and the turbo charger shattered, and pieces entered the engine block. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 87,000.
Every time I start to accelerate from a stop. The transmission starts to stutter heavily and many times there were times the car would not accelerate causing the cars behind me to stop suddenly as to not hit me. Very dangerous as this is not normal which means something is wrong and one day it will just not accelerate at all and could cause a very bad accident. The next question asks date of the incident, it happened from the time I bought the vehicle three years ago to current. Ford says they are aware but no recall.
- Davenport, FL, USA
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The engine component transmission failed. Yes it-??s available for inspection on request. I was driving my car on the highway and out of nowhere the car went into limp mode, no lights or anything appeared on the car prior to this, when the car went into limp mode it began going 7 mph on the highway causing myself to be in danger. Multiple repair shops have inspected the vehicle. No warning lamps or symptoms appeared prior to failure.
My 2018 Ford Focus has a recall, it has been in the service center since November for non-repairable issues. Ford Motor company has lacked transparency and disclosures by lying about the recalls and defects as more than one the Ford certified dealership confirmed my emissions warranty and recall on parts but the manufacture continues to deny any sort of warranty and recall which is -€œVIN-€ specific but my engine and transmission falls under the classification of the recall -€œ1.0L Fox GTDI engine and a 6-speed manual transmission.-€ Recall is for 2016-2018 and mine is a 2018. The condition and symptoms of just under 49k miles has these ongoing, Non-repairable issues as it-€™s since had its Clutch motor replaced, Transmission Control Module that was on a National back order because thousands of other vehicles identical to mine have the same issues but some do and some have -€œno recalls on their VINs-€ but after even this part was replaced, my vehicle still being in the service center, just like other past and pending lawsuits have stated - one part is replaced and the other malfunctions because now, after 5 months and four clear diagnostics - after the TCM was replaced, my vehicles Clutch Levers have malfunctioned all while still not operating the vehicle. The battery was also completely dead after being tested and fully replaced less than 3k miles ago. These Clutch Levers part is apparently not covered under any warranties and the manufacturer is not willing to pay for out of pocket expenses nor am I in the position to continue to invest in repairing, diagnosis, insurances, transportation, etc., but I don-€™t want to sell a vehicle that-€™s not safe to drive. I-€™d like some sort of an arbitration or buy-back option with the manufacturer but they-€™ve declined accountability because they-€™ve stated my VIN has no recall, and they-€™re administered from this department. I-€™ve filed several ongoing claims and I really hope this could be investigated internally as time is of the essence!
The contact owns a 2018 Ford Focus. The contact stated that while driving at various speeds, the vehicle jerked, lost motive power, and stalled. The vehicle was able to restart. The check engine warning light was illuminated intermittently. The contact stated that the vehicle hesitated while starting, and while shifting into reverse(R). The contact used an ODB reader and retrieved fault codes for the fuel pressure sensor and fuel pump. The vehicle was taken to a local dealer, where it was diagnosed that the fuel pressure sensor and fuel pump needed to be replaced. The contact became aware of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 70,000.
The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle hesitated and stalled. The contact attempted to restart the vehicle however, the engine failed to turn over. The check engine warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed that the oil pump tension assembly and the turbo charger failed to operate as designed. The contact was informed that the engine and the oil pump tension assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 80,000
The contact owns a 2018 Ford Focus. The contact stated that the check engine warning light was illuminated. Additionally, the vehicle experienced a loss of power steering assist. The vehicle was taken to an independent mechanic where it was determined to be a fuel system failure. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000.
The vehicle is a 2018 Ford Focus SE sedan. The purge valve canister caused my car to stall in traffic and it would not start for up to 20 minutes the recall number is 18s32 but my car specifically does not have this recall, the service engine light is on it turned on right before the car stalled, this is a safety issue because it could lead to a crash due to stalling. The transmission is slipping when it is cold outside and it will not shift until 7,000RPM there is no recall on this but my vehicle has 74xxx miles and should not be having this issue, there is no warning light about the transmission. Ford is going to do a diagnostics for my purge valve but has stated they will not repair unless I pay for it due to lack of recall.
My car died had trouble starting while driving Check engine kept showing code for purge valve replacement and fuel neck line. Had both replaced out of pocket had my battery replaced.
The contact owns a 2018 Ford Focus. The contact stated while driving at various speeds, the check engine warning light illuminated. The contact stated that after the check engine light appeared on the instrument panel, the vehicle failed to restart after several attempts. The contact also stated that the power steering assist intermittently failed to operate as needed with the steering assist fault message displayed. The dealer and the manufacturer were notified of the failure and was informed that there were no recalls on the VIN. The contact was provided an estimate for the repair. The failure mileage was approximately 55,000.
Vehicle does not start after filling tank with gas. We have to keep 1/2 tank at all times and leave the engine running when filling up. You can feel the engine sputter as it fills. Check engine light gives code P1450 "unable to bleed up fuel tank vacuum." I believe it falls under the recall 18V735000 but my Vin doesn't pull up any recalls.
While driving at normal speed of approximately 40 mph in Raleigh, NC, the check engine warning light illuminated. I took the vehicle to AutoZone where a diagnostic test was performed and produced code: P0456 indicating (Evaporative Emission System) by process of elimination (starting at the basics such as gas cap) it is the purge valve that failed and needs to be replaced. Additionally, the dealer and the manufacturer were notified of the failure and I was informed that the VIN was not included in a recall. The failure mileage was approximately 64,000.
The contact owns a 2018 Ford Focus. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was informed that the PCV value needed to be replaced, and that the vehicle was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The manufacturer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 34,000. The contact stated that their vehicle has the same issue as other 2012-2018MY Ford Focuses but their vehicle is not included in the recall.
Purchased a Ford Focus 2018 (42,000k miles) in August 2019 from Drive Time Stone Mountain as a graduation gift for my daughter. In December 2019, while driving she notices her ECO went out and it no longer turned off when the car stopped, 2 weeks later the car stops in the middle of the street. We take it to a dealership in Statesboro, GA where she attends college and they inform us that the motor needs to be replaced. The motor is replaced and the ECO comes back on but goes off again in abt 3 mos. not even a yr later same thing happens same diagnostic of motor went out. The same FORD dealership installs a new one. Sept 2022, she is driving car stops a good Samaritan who happens to be a mechanic told her its the motor and power train and it will cost $7000 to replace because we are 60 days past warranty. Needless to say the car is still there. I have since purchased her a Kia with a lifetime engine. However, I need for this FOCUS to be fixed as a good will courtesy so I can sell it or trade it in. Paying $550 a month for a note and insurance for a non working car SUCKS! By the way, the car has 61,000k miles on it when it went out this last time. The sad part is that there are hundreds of FORD FOCUS owners with the same issue! Why not put a recall on this hunk of junk??!!!!
The contact owns a 2018 Ford Focus. The contact stated that the engine was replaced under a warranty; however, approximately 2 months later the engine was overheating and burning anti-freeze causing an abnormal odor to enter through the exhaust system. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and directed the contact to the NHTSA hotline to file a complaint. The approximate failure mileage was 62,000.
I was driving on interstate at 75 mph when my vehicle oil light came on. Before I could react, I lost cruise control and my engine began to stall. A loud noise came from my engine and it shut off while still driving. I was able to pull over without being involved in an accident. I towed the vehicle from the side of interstate to the nearest ford dealer. I explained the oil pressure light came on and my car instantly stalled and how I was put in a dangerous situation. He told me before the inspection that I would need an entire engine replacement. He explained this is a very common issue with 2016-2018 ford focus with eco boost engine. The timing belt fails early, causing debris to fail the engine, . He explained that if this light comes on, ford will automatically recommend a new engine as the light comes on too late. He explained that Ford have been aware of this problem but have not provided any solution or guidance besides to quote an engine replacement. He showed me that in his small service lot of 20 cars, 5 of them were 16-18 ford focus with the exact same timing belt issue and awaiting motors. I contacted ford and explained my situation. Ford said they could not help in any way as I was 7k miles over my 60,000 mile warranty. I am the only owner of this vehicle and maintain frequent oil changes. The repair was quoted at $10k by a certified Ford dealer.
Transmission failed to engage in changing gears on the road. When idle wouldnt go in reverse and can hear grinding sound or gear changing sound. Gear moving or changing sound when I turned car off. Few minutes after this happened engine light came on. Problem has not been confirmed by dealer, etc. Bought at approximately 40k miles - Ford replaced 2 clutches, now. They will not extend warranty for new clutch. When I called national Ford customer service since I have no warranty I will have to pay for tow and work, etc. Would be out of pocket. Used code machine - have code numbers if needed.
A D V E R T I S E M E N T S
- Martinsburg, WV, USA