The contact owns a 2010 Ford Fusion. The contact stated that the electric power steering failure warning light was illuminated. The contact stated that excessive force was needed to steer the vehicle. The vehicle was inspected by a certified mechanic who stated that the power steering assist had failed to operate as needed. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that the due to the age of the vehicle the vehicle was not eligible for a free repair under recall. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 132,000.

- Tupelo, AR, USA

The contact owns a 2010 Ford Fusion. The contact stated that while starting the vehicle, the power steering default warning light would illuminate. In order to turn off the warning light, the contact had to turn off and then restart the vehicle. The failure occurred intermittently however, the failure persisted with the power steering assist default warning light remaining illuminated, with the service advancetrac and traction control warning lights illuminated. The contact took the vehicle to the dealer who diagnosed that there was an internal failure in the power steering module. The contact was informed that the steering gear needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 87,000.

- Austin, TX, USA

The contact owns a 2010 Ford Fusion. The contact stated that after starting the vehicle, the power steering assist and advance trac messages displayed and the steering wheel became very difficult to turn in either direction. The vehicle was taken to the local mechanic who diagnosed that the power steering module was faulty. No further information was available. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 145,000. Invalid VIN.

- Chester, VA, USA

The contact owns a 2010 Ford Fusion. The contact stated while driving approximately 30 MPH, the power steering warning light illuminated. The contact stated that while attempting to steer the vehicle to make a turn, the vehicle lost power steering functionality. The contact stated that she pulled off the road to restart her vehicle however, the steering wheel was difficult to turn. The contact stated that extra effort was needed to steer the vehicle. The vehicle was driven back to the residence and remained unrepaired. The local dealer was contacted and informed the contact that the VIN was not under recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 86,000.

- Derby, KS, USA

The contact owns a 2010 Ford Fusion. The contact stated that while at a complete stop, she attempted to make a left turn and the power steering assist failed to operate as needed. The contact stated that excessive force was needed to steer the vehicle. The advanced stabilitrak and the power steering assist fault warning lights are illuminated on the instrument panel. The contact pulled off to the side of the road and restarted the vehicle; however, the failure persisted. The vehicle was not diagnosed. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

- Beloit, WI, USA

The contact owns a 2010 Ford Fusion. The contact stated while driving 55-60 mph, the vehicle loss power steering assist and required extra effort to steer the vehicle. The power steering assist warning light was illuminated. The vehicle was not yet taken to be diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 94,000.

- Long Beach, NY, USA

The contact owns a 2010 Ford Fusion. While pulling into the driveway, the electrical power steering warning indicator illuminated and the steering wheel seized. The vehicle was taken to marler Ford company (22077 us-167, dry prong, la 71423, (318) 641-1463) who stated that the repairs would be charged to the contact. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 120,000.

- Bentley, LA, USA