CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.
And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.
10.0
really awful
Crashes / Fires:
42 / 2
Injuries / Deaths:
12 / 1
Average Mileage:
72,151 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Fusion. The contact stated that while driving at various speeds and attempting to make a turn, the steering wheel was difficult to maneuver. The contact stated that no warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure as a malfunctioning electric power steering module, that needed replacement. The vehicle was not repaired. The contract related the failure to NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the dealer was contacted and verified that the VIN was not included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 159,900.
Power steering assist went out, dealer quoted $2200 repair for new steering gear on a car with around 70,000 miles. Reading on line, this seems like a common issue with this model car and should be covered by a recall.
Had car towed to Brian Hoskins Ford dealership on Dec 2 2022 due to power steering failure. Originally had same dealer service car when a recall (15S18) was sent out July 2015. Was told it was fine, no part replacement needed: "Check for DTCs and reprogram PSCM". I purchased car Sep, 2013 with 11,000 miles on it from Car Sense. At time of recall it had 26,991 miles. At time of steering failure mileage was 75,573. Dealer would not honor the recall, charging $2055.50. I called Ford Motor Company before repair was made and they also refused to honor recall, placing blame on the dealership for reprogramming the PSCM and closing program 15S18. I paid Hoskins Ford to fix the issue but feel I should be compensated due to the recall status that is still in effect. The dealership service advisor, Abigail Tague, inferred that I was past the date and also stated that the dealer gets no specific mechanical details for the recall from Ford. My case number from my phone conversation with Ford Company is CAS40002065. I called them Dec 5 2022. I don't feel I am past the date and hope that you can help me. I don't understand why it wasn't fixed at the recall and how they deemed it safe to drive. It also only has half the miles covered (150,000).
Power steering assistance fault occurring for several years. Dealership said that Ford would not cover repairs unless they could recreate the failure while they had it in their possession and could hook the car up to the computer. This most recent issue did not clear after restarting the vehicle several times as it had before. Lost power steering and took it to the dealership. On the way, service avancetrak error came up as well. Dealership reported the steering gear needed replaced and this car would have been covered under a warranty extension if we would have brought it in before 10 years. Ford claims that they are unable to extend any further and that nhtsa will not allow them to help cover after this 10 year period. Nhtsa claims that is false, and all i can do is file a complaint here that goes to a different part of their organization that does not have a phone number, and work with the manufacturer and FTC for warranty extension. Never received any notices for this warranty extension that should be a recall.
- Buhler, KS, USA
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The contact owns a 2012 Ford Fusion. The contact stated that while driving at an unknown speed, the steering wheel became difficult to maneuver. As a result of the failure, the steering wheel failed to turn and caused the contact to damage the mid passenger-€™s side of the vehicle. The power steering assist fault and tire pressure sensor fault warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was then informed that the VIN was previously repaired under NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 93,967.
The contact owns a 2012 Ford Fusion. The contact stated while his daughter was driving at an undisclosed speed, the message "Power Steering Fault" displayed, and the steering wheel became very difficult to turn in either direction. The vehicle was later driven to the local dealer who diagnosed that the power steering gear had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 56,000.
I was driving and my steering wheel locked up with me and my kids in the car I googled what the problem is and this is a constant problem for these fords I contacted the dealership and they are not trying to help me my car is 14 miles over the mileage and a year over the time frame for them to replace this part on my car she stated it had been taken care of in 2015 but the last letter for the customer satisfaction program was sent out in may 2019 I am not the first person to own this car and the fact that Rk chevrolet sold me a car with this issue is a concern and a lawsuit because I had my children with me and they aren-€™t trying to help me replace a 3000 dollar part that has been an issue for many owners of this car
The contact owns a 2012 Ford Fusion. The contact stated while starting the vehicle, the power steering assist fault waring light illuminated, and the steering was stiff. The vehicle was taken to the dealer for diagnostic testing and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 14V286000 (Steering) however, the vehicle was already serviced under the recall. The contact was referred to the manufacturer for assistance. The manufacturer was contacted but offered no assistance. The contact was referred to the NHTSA Hotline. The failure mileage was 92,985.
The contact owns a 2012 Ford Fusion. The contact stated that the steering wheel became difficult to maneuver. The vehicle was taken to an independent mechanic where the steering fluid was inspected however, the failure recurred. The vehicle was not repaired. The contact referenced the Manufacturer Recall Number: 15S18 (Steering). The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 186,000.
The contact owns a 2012 Ford Fusion. The contact stated that while his wife was pulling into a parking lot, the vehicle lost power steering functionality. A message indicating a power steering failure was displayed. The contact was able to drive the vehicle by using physical force to steer the vehicle. The vehicle was then taken to the dealer where it was diagnosed that the failure was related to Ford Campaign Number: 15N01. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the service campaign had expired. The failure mileage was approximately 136,000.
Power Steering Gear, no had it fixed at ford diagnostic code P07AE. Was driving on the freeway power steering went out and car jerked wheel all the way to right almost hit guardrail with 5 yr old daughter in car. Yes. yes. No.
Power steering failure. Was taken to a dealership for recall repairs even after recall repairs were made I still had intermittent power steering failure. Called the dealership to fix it again but they refused to fix it due to recall being over 5 years old even though recall repairs were made 2 years prior. Now power steering fault won't go away and the dealership wants a me to pay $2,000 to fix it. Luckily I was parked when power steering went out.
Power steering failed on the road nearly causing an accident. My own research concluded that a recall number had been issued by Ford/NHTSA (15S18) but I am told by Ford Motor company (and the dealer Ft Mill (SC)Ford) that the recall has expired and that no reimbursement for my costs in getting the rack and pinion steering unit replaced on my car ($2100) will be granted. I don't understand this. My understanding is that "safety" recalls don't expire. I would think that power steering failure is a safety issue. I certainly can't pass NC state inspection, with this issue. I opened an inquiry with the Ford Motor Company. Your assistance is appreciated.
The contact owns a 2012 Ford Fusion. The contact stated while driving 45 MPH, the steering wheel became stiff. There was no warning light illuminated. The contact stated that excessive force was needed to steer the vehicle due to the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering) which he linked to the failure. The contact reached out to an unknown dealer and was informed that the vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was a 266,000.
No power steering Displays Service Advance Trac ad Power Steering Assist. Vehicle has 98,000 miles Dealer says Ford's 15N01 recall extended to 10 years/150.000 miles on this issue but will not cover because car was manufactured in 2011 which exceeds 10 years. It's a 2012 model so in my opinion ten years should still be valid.
The contact owns a 2014 Ford Fusion. The contact stated that while her daughter was driving at approximately 35 MPH, the power steering warning light illuminated. The driver felt that the power steering had failed while attempting to make a lane change. The driver stated that the steering wheel was difficult to turn right or left. The contact's daughter pulled into a parking lot near an auto parts store. An auto parts store employee could not find a power steering fluid reservoir to check the fluid level. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 183,000.
The power steering does not work at low speeds. It does not work when parking or turning when taking off. There is a power steering assist fault message. The car cannot be driven. Called dealer and they say there is not a recall. They want to quote $2,500 to $3,200 to repair. There is about 75,000 miles on the car.
The contact owns a 2012 Ford Fusion. The contact stated that the dealer had previously replaced the steering gear on two separate occasions; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was towed to the dealer, where it was diagnosed that the steering gear needed to be replaced; however, the dealer declined to cover the cost of repair due to the age of the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
A D V E R T I S E M E N T S
- Springfield, IL, USA