really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
90,166 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Honda Pilot body / paint problems

body / paint problem

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2004 Honda Pilot Owner Comments

problem #18

Jul 072016


  • 180,000 miles


Takata recall. The contact owns a 2004 Honda Pilot. The contact stated that the passenger side of the dashboard had disintegrated. The vehicle was taken to the dealer, but was not diagnosed or repaired. In addition, the contact received notification of NHTSA campaign number: 16V344000 (air bags), but the dealer stated that the part was not available. The manufacturer was notified. The failure mileage was 180,000. VIN tool confirms parts not available.

- Egg Horbor Township, NJ, USA

problem #17

Jul 022016


  • 150,000 miles
Rear spoiler (with 3rd tail light and washer nozzle) fell off while driving

- Banner Elk, NC, USA

problem #16

Apr 142016


  • 213,000 miles
The contact owns a 2004 Honda Pilot. An independent mechanic stated that the frame was rusted and the axle fell through. The vehicle was repaired and the manufacturer was notified. The approximate failure mileage was 213,000.

- Warren, MI, USA

problem #15

Oct 082015


  • 120,000 miles


The rear hatch has to be lifted manually and held up at all times or it will crash down on you with the full weight of the hatch. I had to use both of my hands to get it opened. I had to physically hold it up to access anything in the back. It's extremely heavy. I was worried it would come crashing down on my back, head or arm, causing serious injury. The vehicle was parked, no engine running. This is not a remote open hatch.

- Quincy, MA, USA

problem #14

Mar 152014


  • miles
Accident on the freeway the car sped out of control hit the center divider. Front and side air bags went off! the steering wheel airbags scarred the inside od my wrist.

- Las Vegas, NV, USA

problem #13

Jul 252013

Pilot 6-cyl

  • 105,000 miles
On July 25,2013 around 8:00am am starting my 2004 Honda Pilot, to move my car to avoid parking tickets at 8:30am. After 5 minutes of warming the engine I decided to drive around to find a parking space to avoid a ticked.around 8:14am I found a parking space and the car is parked.later around 3:00pm I decided to go to my girlfriend house, I see the my car parked and a free parking space in front of my apartment. To avoid tickets the next day I moved the car. Around 3:02 the car is parked in front of my apartment. Around 9:50 pm am walking home and I see the hood of my car open.the engine was all burned including headlights there was no wire everything melt.neighbors where sitting outside as usual, they told me that it started around 3:30 and that small amount of smoke was coming out of the left side of the engine.fire department took like 15M !!!!to arrived.car had 105,000 miles. I wasn't using the car that often, the night before the fire I drove the car for 15 miles back and forward. My ensures don't cover fire. No more Honda thanks!!!

- Bronx, NY, USA

problem #12

Oct 012012

Pilot 6-cyl

  • 150,000 miles


We first noticed in Oct. 2012 that the carpet and mat floor boards on both the front driver and passenger sides of our car were wet with water. It is now Dec. 2012 and the problem has worsened. The wet carpet is causing a mildew smell in our car which we cannot get rid of, as the carpets are getting wetter each time it rains. The car also fogs up constantly due to the inside moisture, making visibility extremely difficult. Once the temperature drops the wet floors are sure to freeze, thus causing another hazard: Slippery feet near the break and accelerator. It is reasonable to suppose that there will be rust and eventual deterioration if the problem is not fixed. There seems to be a structural problem with the car on both sides where there is water dripping in from possibly the wheel well or right above the wheel well. In looking on line, we see several Honda Pilot and ridgelines with exactly the same problem, improper structural seals breaking down and causing water to drip onto the floorboards of the car. Honda is aware of the problem (we called our dealership) but will only fix it if the car is still under warranty. Seeing that this is a safety issue, and a known common structural problem with the car, it would seem to me that Honda should fix the problem.

- Salem, OR, USA

problem #11

May 242012

Pilot 6-cyl

  • 180,000 miles
Vehicle veered of the road and struck a tree, dead on the front left headlight and destroyed the bumper and front left fender, pushed the hood into the windshield, which cracked. The air bag did not deploy. Bruising from seat belt.

- Vero Beach, FL, USA

problem #10

Dec 012011

Pilot 6-cyl

  • miles
My 2004 Honda Pilot started to leak water in both passenger and driver side. Both the passenger and driver carpet is getting soak and wet. I took it to david mcdavid Honda dealer, at irving, tx. They could not figure out where the water is coming from. They want to keep the car for an entire day to see what causing this issue. They want to charge $99 per hour. (very expensive option...I would say). I went online, there are hundreds of people seems to having the same issue with water leakage with Honda Pilot. I am trying my best to keep the car dry but my concern is that water leakage might cause to get mold inside the car, which is major health hazard. I already saw the rust under the carpet( some part of carpet look red rust spot). Was there a recall on that issue" is Honda treating this problem as a structural defect" thanks.

- Lewisville, TX, USA

problem #9

Nov 032010


  • 102,000 miles
The contact owns a 2004 Honda Pilot. The contact stated that the door handles had sharp metal paint chips that fractured, causing the metal to penetrate under the finger nails of anyone opening or exiting the door. The vehicle was taken to the dealer who replaced the door handles on all four of the doors. The dealer paid half of the expenses and the contact paid the remaining balance. The manufacturer was notified of the failure who informed the dealer to perform the repairs at a discounted price and offered no other assistance. The failure mileage was 102,000.

- Lees Summit, MO, USA

problem #8

Oct 122011

Pilot 6-cyl

  • 106,587 miles


One of the two nuts that hold on the rear license plate onto the car sheared off due to normal usage, I.e. normal closing of the rear door. The two nuts are tack welded directly to the thin body metal and apparently the repeated shock of closing the rear door can cause metal fatigue and the nuts to shear off with the body metal, resulting the license becoming unsecured to the vehicle. Potential safety hazard since if the owner does not notice the first failure, the metal fatigue will be accelerated by the additional torque stress and failure of the second nut could occur while the car is in motion. Multiple incidents of this failure have been reported on the internet blogs since 2007.

- San Jose, CA, USA

problem #7

Apr 012011

Pilot 6-cyl

  • miles
Severe corrosion appeared around the vehicle's front windshields and I am very concerned that this will loosen the adhesive and cause the windshield to come loose unexpectedly. The corrosion is clearly a manufacture defect since it came from the inside of the windshield frame and there is no external damage to it and windshield has never been replaced.

- Il, IL, USA

problem #6

May 112011

Pilot 6-cyl

  • 124,400 miles
I took my 2004 Honda Pilot for service today and during the inspection the Honda dealer found that the front engine mount and the passenger side engine mount had both failed. The engine mounts should last the entire life of the car. It is a non-moving/non-wearing part. I read several websites where people complained about the Honda Pilot's engine mounts failing. This problem seems to be a failure in engineering and should be corrected by Honda. Your assistance is appreciated.

- Orlando, FL, USA

problem #5

Sep 152004


  • 9,000 miles
2004 Honda Pilot - purchased a brand new vehicle from the dealer that I am referring to in this complaint - the problem: A serious water leak problem on passenger side floor. It has gone through warranty work within first 10000 miles but the dealer could not find the water leakage problem after 8 hours of work in their body shop. The vehicle experiences a severe water leak problem in to the passenger floor every winter season (in pacific northwest, rainy season is the winter season) ever since the warranty work (that they could not find any root cause) was done in 2004. I recently called the same dealer and they said it is out of warranty and I need to pay a considerable deposit even for the dealer service department to take a look at something that they could not fix back in 2004 as a warranty work. With this serious interior water leak condition, the vehicle starts to smell bad inside and takes a lot of effort (my own time in every winter) to soak up water off the carpet floor inside of my Pilot every time it rained. I am not sure what the extend of the residual damage it may have on my vehicle that I cannot visibly see where the leak is coming into inside of the vehicle but it certainly will bring down the value of my Honda Pilot in case I want to trade or sell. This is totally unacceptable situation for the Honda Pilot owners to tolerate. I need to go out there and soak up more water out of my Pilot after I submit this complaint.

- Auburn, WA, USA

problem #4

Mar 062010


  • 83,000 miles
Water leaks in every time it rains and gets both front carpets wet. Honda denies the problem; I know I¿M not along because others can be found on the web. I also know that this is a body seem failure but Honda wants to charge you hundreds because it's out of warranty.

- Bixby, OK, USA

problem #3

Jan 012008


  • miles
2004 Honda Pilot - inside compartment water leak. For 2 years we have had water coming in the front foot wells. We have had the car looked at by different dealerships and private repair shops. The dealerships said it was the windshield, which we have replace twice, and the private repair shop sealed all areas that come into the car. I've call Honda corporation twice and have complained. They said that they haven't had enough calls on this problem to make it a recall. There are plenty of people on line (Honda.org) that have complained about the same problem. Most people don't realize that the water is coming in until the carpets are soaked.

- Peabody, MA, USA

problem #2

Jun 282009


  • 72,000 miles
I and my family have been loyal Honda owners since 1984. In those 25 years we have purchased 8 Honda automobiles. Until recently the service and support provided by Honda and its dealers has been exceptional. That was all until our most recent vehicle, a 2004 Honda Pilot. It is a vehicle my wife and I love but one that has had a high level of irritating small problems. The latest problem involves the mounting structure for the rear license plate. The metal holding the two welded on mounting nuts is so thin that after several years of vibrating the metal backing simply breaks away. In seeking a repair to the problem my local Honda dealer had no clue as to how to repair the problem and his only remedy was to send me to a local retail body shop for a $234 repair. My local dealer indicates he was not able to obtain repair support from the factory because these problems are due to ¿the use of heavy license plate holders¿. in response to that defense let me state the following: 1.research on the internet quickly reveals that the Honda Pilot have had this problem for several years. Dozens of Honda owners have had the same problem. 2.Honda regional representatives have accepted responsibility in some cases and not in others. 3.the ¿heavy license plate frame¿ being blamed is an item supplied by the dealer at time of purchase and does not represent an extra heavy burden. 4.the license plate has vibrated upon closing the rear hatch from day one of purchase. It is the nature of the design using only two mounting points. 5.the fact that the license plate and frame can suddenly fall from the vehicle and bounce into the following traffic represents a safety hazard which Honda should have warned owners of when they first discovered this problem.

- Lincoln, CA, USA

problem #1

Nov 122006

Pilot 4WD 6-cyl

  • Automatic transmission
  • 28,000 miles
There is a audible vibration in my '04 Honda Pilot when I drive at about 1400 RPM. It sounds like a strong wind noise, like some sort of cover vibrating. It is intermittent. Once the RPM goes beyond 1600rpm, these vibrations rarely happen. I took the car to the dealer and they replaced the entire exhaust line, including the catalytic converter. The vibrations continue to happen. The vibration seems to come from the underbelly of the car, right in front of the passenger compartment.

- Ridgefield, CT, USA

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