CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
7 / 5
Injuries / Deaths:
7 / 0
Average Mileage:
38,728 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car literally stops working while driving, locking steering and no power brakes to stop. Has happened twice, while turning both directions. Others online have had it happen while driving straight, and crashed as a result. Jeep dealer blames oil level, transmission, and software, but no fixes have helped. Currently installing new transmission due to horrible shifting. Dealer states oil level can be 1/4" low on the dipstick (within the safe zone) and it can make the car quit running while you are driving 70 mph down the highway! many others have experienced the same issues! this is a dangerous car that must be taken off the road immediately.
The contact owns a 2014 Jeep Cherokee. While driving 40 mph, the vehicle seized and the engine revved as the accelerator pedal was applied. When the brake pedal was applied, the rpms increased to high. The "service transmission" message was displayed. The vehicle was taken to larry H. miller Chrysler Dodge Jeep Ram (1800 w 104th ave, westminster, co 80234, (720) 907-0928), but the failure was unable to be duplicated. The dealer stated that a software update was needed and the oil was low. The repairs were made, but the failure recurred. The vehicle was taken to an independent mechanic where an oil change was completed. The manufacturer was contacted and referred the contact to a local dealer. The failure mileage was 88,000.
Vehicle stalls while driving. Taken to stetler Jeep in york pa 3 times and thornton Jeep in red lion, pa 2 times. They will do a "software update" or blame it on the oil being low or oil getting past the oil filter. They will say it's fixed, it will work for a few months and then the issue will reoccur. Car will stall/shut off while driving and a transmission service message comes up and the car will beep/ring. Car will some times work again if restarted and sometimes be inoperable for up to 25 minutes, leaving you stranded on roads and highways and unable to move it to side. Jeep dealerships are not able to fix and just keep saying it needs an oil change, which they are the ones doing. This is been happening for years and is dangerous. Jeep is dismissive of their vehicle just shutting off while driving.
- York, PA, USA
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The contact owns a 2014 Jeep Cherokee. While driving various speeds, a clunking noise was present coming from the engine compartment. The vehicle was taken to an independent mechanic who diagnosed that the three engine mounts were fractured and needed to be replaced. The engine mounts were replaced and the failure was remedied. The contact recently discovered that one of the engine mounts fractured again. The vehicle was not repaired. The manufacturer and local dealer (brubaker Dodge, Chrysler, Jeep, 300 eastern blvd, montgomery, al) were notified of the failures, but no assistance was offered. The failure mileage was 62,000.
Ok I have a 2014 Jeep Cherokee limited with front wheel drive. Only has under 54000 miles on it I am experiencing transmission problems especially in reverse it's extremely loud and rumbles constant while in reverse. Also while in drive once moveing it bucks but eventually starts to go away after a lil while. But I also loose power I'll have to put the pedal to the floor the accelerator and I move extremely slowly then it will eventually kick in and have a very hard time going up large hills all hills really and it struggles to get up it like has a lot of lack of power I've put my Jeep in the shop numerous times and have had major work done to it. One of them that was costly was the car would not read that it was in park so I couldn't shut the car off I love the Jeep product but I hate this one it needs to be recalled. Thanks
Vehicle does not start'- initially seems battery related, but battery checks okay at two different parts retailers. Finally got a 'service shifter' message on the led readout on the dashboard. But problem is intermittent and dealership says they can't fix it unless it acts up in their possession. Some owners in an online forum report similar issues across a number of model years. Please help.
This is the second time it's happened. After I fill up a tank load of gas, the car wants to lunge forward after coming to a stop. It does a few jolts before it picks up speed. Today, when I cranked it, it stalled. I turned it off then cranked it again and it was fine. Then I pulled out the driveway and proceeded to drive down the street (35 mph). When I approached the stop sign, the car said 'shift to park to shift gears.' I shifted from drive to park, waited a minute, then back to drive. The car would not go. I turned it off and then back on, shifted to drive then proceeded to drive. I got up to 45 mph and approached a stop sign. The car said 'shift to park to shift gears.' At the stop sign, I shifted from drive to park, waited then shifted to drive. The car would not go. I turned it off then tried to turn it back on and it stalled. I turned it off then waited a few minutes before turning it back on.
Service engine light comes on while in motion on the highway when trips are over 45 minutes. While service engine is lit up, the car will not accelerate and I have to pull over to the shoulder. After turning engine off and back on, car will then accelerate. This has been taken to the dealership and code was P1da9. Dealer claims that there is nothing they can do to fix this code at the moment. Code was cleared and after another trip, the same code came up.
The contact owns a 2014 Jeep Cherokee. While driving approximately 50 mph, the vehicle shut down and the service transmission, check engine, and park brake indicators illuminated. The vehicle was turned of and restarted after a few minutes, but the failure recurred. The vehicle was taken to brown Ford (888-799-6294, located at 483 NY-112, patchogue, NY 11772) where the technician reprogrammed the software. The failure recurred and the vehicle was taken back to the same dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 14,786.
The contact owns a 2014 Jeep Cherokee. The contact took the vehicle to Chrysler world (2612 county road ee, abrams, wi 54101) where it was diagnosed that the oil cooler housing failed and needed replacement. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.
The contact owns a 2014 Jeep Cherokee. While at a stop sign, the vehicle shut down, the brakes lost power, and the anti-skid and check engine warning indicators illuminated. The manufacturer was made aware of the failures and informed the contact to take the vehicle back to the dealer from where it was purchased. The contact took the vehicle back to regal Nissan (770-998-8686, located at 1090 holcomb bridge rd, roswell, ga 30076) and was informed to call a Jeep dealer. The contact called robert loehr Chrysler Dodge Jeep Ram srt and Fiat at 770-382-5885 (located at 567 E main St, cartersville, ga 30121) and was informed to take the vehicle back to the Nissan dealer from where it was purchased. The vehicle was not diagnosed or repaired. The failure mileage was approximately 43,600.
While accelerating on the highway, my vehicle engaged in to park. My vehicle wouldn't do anything but slow down to a roll. I was able to brake, but the vehicle became idle.
Around 4:30 pm, after just a few seconds of leaving my driveway, a message came on that stated I needed to put the vehicle in park before I could shift gears and then my battery light and engine light came on. I pulled over, put vehicle into park & then shut it off. Restarted it, but struggled to start.. attempted to restart a third time but was dead. Turned the key to run to see what lights stayed on the dashboard the battery was still on while the engine light disappeared. After waiting about a half hour, my father in law was able to give me a jump. Car started and was able to drive get the battery replaced. However I read last night similar complaints, with the battery not being the issue so my husband will be getting the previous battery we had, tested this weekend.
The car will begin to hesitate and then the transmission will go into a neutral state, but the lights will not show that it is in neutral. The car will roll forward or backward depending on where you are. You cannot shift, when you do try to shift, the car will jolt like the engine is going to fall out of the car. Turning the engine off and on, several times, while waiting each time clears the problem. Jeep can not reproduce this it so they will not fix it. Will get a message on dash stating to service trasmission and parking break. This has happened at least 5 times that I have documented by pictures and video on my phone however, has happened a lot more. Specific dates documented are 11/19/17, 11/21/17, 11/29/17, 12/13/18, 4/2/19.
Vehicle will stall while driving with an error message displaying "park to shift gear". had battery replaced as that is what local Jeep dealership stated issue was. Problem actually worsened after this.
This car continues to turn off while I am driving! today it turned off on me on an intersection! the car jerked, started to shake & then many lights came on. The check engine light, the battery light, the brake light, many more (please see picture attached) I bought the car at carmax. Had the exact same issue in November of 2018, got the car serviced under my extended warranty. Now, 4 months later the same issue happened. In November, they informed me the issue was the car fuel injector & a bad sensor in the transmission. Today's issues is still unknown, as the car has to be sent off for evaluation. But today was a very scary situation for me! I would hate this to happen to anyone with children in the car!
I was driving around 9:30pm on Wednesday from class back home (12-15 min drive) on a busy highway (ga 400). I hear a ding and looked down and noticed that my vehicle began to decelerate from 65 mph, I was unable to pull over to the side of the road. The car stayed that the transmission needed to be serviced and that there was also an issue with the park shift. The D light on the gear shift also began to blink; the vehiclee case to a complete stop in the middle lane on the highway, I had to call the police to come and block the highway and have someone move the vehicle. When we attempted to put the vehicle in drive again it began to move backwards this time. This is the second incident in which my Jeep began to decelerate, the first time was a few months ago last year (Oct/Nov), the car did the same thing on a busy road where it began to decelerate and wouldn't pick up any speed whatsoever when gassed. Once I tried to turn it back on and drive the vechicle it began to move backwards in drive. The car was towed to keep and they said the issue was battery related and 'fixed' it, I picked it up a few days later and the car began to decelerate the same day while I was driving on the highway. I had to get it towed back to Jeep; I was informed that there is no issue and it seemed that they missed a step upon fixing the battery. I inquired whether this is part of the issues people faced when it was recalled in 2014/2015 and was told no. I asked if they're sure it is safe to drive and they insisted that it was.
A D V E R T I S E M E N T S
- Rochester, NY, USA