CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,424 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle had external fuel relay installed over a year ago by dealer. This vehicle had not experienced an issue with the fuel relay. Now vehicle is having the same issues - engine stopping for no reason, even while driving - as described in the complaints about the tipm. Very dangerous and the "fix" by fca, appears to not be a permanent fix.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V530000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The VIN was unknown. The contact had not experienced a failure.
Issue: Intermittent stalling started after completion of tipm fuel relay recall repair. Stalls while driving, de-accelerating from highway speed (60mph+) between 30-40mph when braking preparing to make a turn, causing loss of vehicle control. Has never happened with in town driving. Intermittent. No stutter or shutter. All engine power ceases with no power brakes or steering. All electronic stay on. No cel or stored codes. Always restarts by placing transmission in neutral and pushing the start button. Recall performed: Crowe auto group, 1-21-15 90,578mi began: March 2015 32 days at a dealer, 5 dealer visits, 2 dealers. Still no fix. Dealer has experienced stalling. Have full list of time line and service paperwork.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the tipm was replaced in October of 2014 due to electrical issues that caused the vehicle not to restart after driving and parking. In December of 2014, the contact received a recall notice for the tipm to be replaced. In addition, while driving various speeds, the vehicle would suddenly shut off for approximately 15 seconds before suddenly restarting itself. The cause of the failure was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 85,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that he received NHTSA campaign number: 14V391000 (electrical system) and was waiting for approximately six months for the recall part. The contact mentioned that he was informed that he would be contacted when the parts would to become available. The manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure related to the recall but the details were not available. The approximate failure mileage was 57,000.
- Harrisburg, PA, USA
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The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V391000 (electrical system) and 14V530000 (electrical system) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Vehicle has completely shut down while driving 5 times in the recent past. 1X19 Oct; 2X31 Oct; 2X7nov. The vehicle completely shuts off while driving. This is very dangerous as all power is lost for breaks, steering, and obviously no acceleration. Chrysler safety recall P54 has been applied prior to these issues. Dealer and Chrysler are charging me customer (at my expense) to flash new software files on the vehicle computers. I sense this is very likely a much broader safety issue and am hoping our government (NHTSA) officials will investigate before someone is injured as a result of this.
Since safety recall P54 was applied, my vehicle has completely died while driving on 5 separate occasions 1 on 19oct, 2on31oct, and 2on7nov. The vehicle is currently at sam lehman Chrysler Jeep dealership in peoria, il. They claim that I need new software at my expense to address the vehicle shut downs. Attached transcript is with Chrysler. They do not appear to take this safety issue very seriously.
When stopped trying to start the engine, push button starter will not start the car. Have to turn the switch to get a restart. Sometimes takes several tries. Have had engine not cut off when button pushed. Had to repeat several time to get engine to stop.
Tipm failed causing car to stall while in motion during rush hour traffic. Power steering, power brakes also failed. Lastly, power door locks also failed with one year old in the car.
10/10/2015 at approximately 320 pm cdt, I was driving I35 South between duluth mn and minneapolis mn. Smoke started billowing out of the headliner, rh side above the windshield/sun visor. I pilled to the side of the road, pulled the a pillar and pulled down the headliner. Flames were present, I reached in thinking it was a wire (it was) sustained burns on my right hand. Grabbed the owners manual, located the fuse for courtesy lights under the hood, pulled the 15 amp fuse (which had not blown). Removed the sun visor and vanity light, and associated wiring. Fire was extinguished at that point. Removed the visor and wiring, found a burned connector and smoldering wiring. Grabbed a side cutter and terminated the wiring to the lighted vanity light, after removing the center upper map light assembly. I sustained minor burns right hand (three fingers). Vehicle was in motion when fire broke out speed 70 mph. Vehicle damage was inspected by duluth Jeep, duluth mn. Duluth Jeep kept the removed parts. Recall #36 was accomplished 11/2014 by duluth Jeep.
Chrysler recall # P54 regarding totally integrated power module was applied to my vehicle. It totally shut off while driving on 3 separate occasions prior to the so called "fix" via P54. My vehicle shut down while driving home last nite. Each time the vehicle has shut down, it has happened whilst breaking and coming to an intersection. This was the same as last nite in which the vehicle shut off while I was cornering through an intersection. Battery is fine, fuel is full, I change the oil every 4,000 miles or less and rotate the tires every 6,000 miles. This tipm is a real problem. Shutting a vehicle down while motoring is extremely dangerous. I sincerely hope the NHTSA takes action on this before lives are lost.
2011 Jeep Grand Cherokee. Consumer writes in regards to reimbursement for totally integrated power module recall notice repairs. The consumer stated on or about November 3, 2014 the vehicle would not start. It appeared the vehicle was not getting any fuel to the engine. The consumer called the dealer and they stated the problem sounded as if the totally integrated power module (tipm) was malfunctioning. The consumer was finally able to get the vehicle started and drove to the dealer. An inspection revealed the (tipm) did indeed need to be replaced. The consumer was quoted a price of 41100. The vehicle was repaired. However, on Saturday November 8, 2014, the consumer received a recall notice in the mail regarding the replacement of the (tipm). The consumer sent in recall # 14V530000.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the entire drive train needed to be replaced. The contact also stated that the gear was in drive position, but began to reverse while the gear was still in the drive position. The vehicle was constantly stuck in eco mode. The vehicle was taken to a dealer where it was diagnosed and repaired several times. The failure was persistent. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.
The contact owns a 2011 Jeep Grand Cherokee. When the contact started the vehicle, flames appeared from the roof on the driver side. In addition, the instrument cluster lost power. A fire and a police report were filed. The firefighters sustained injuries while extinguishing the fire, which required medical attention. The manufacturer was not notified of the failure. The approximate failure mileage was 31,000.
1. the vehicles head has to be replaced due to bad valves at only 59,000 miles. 2. the front right turn signal stopped working, and is burning the bulb socket and headlight housing. It was determined by an independent mechanic that the tipm module is going bad causing shorts, and other electrical issues. (the dealer claims it is a burned bulb socket, but we tested the socket, and entire system and found the true problem) 3. the horn stops working randomly, and sometimes when it does work its only the high tone. This problem is also traced back to a faulty tipm module.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while in park, the keyless entry and the key fob failed without warning. The vehicle had to be started manually using the key. The vehicle was not diagnosed or repaired. The failure recurred. The manufacturer was not notified of the failure. The failure mileage was 95,717.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V391000 (electrical system). The recall repair was performed. While driving approximately 35 mph, the contact noticed an abnormal odor. The vehicle was pulled over and the contact noticed smoke coming from the passenger side visor. The contact pulled down the visor and noticed melted plastic. There were firemen onsite who disconnected the battery and flames appeared from the headliner above the passenger seat. The firemen extinguished the flames. A report was not filed. The vehicle was towed to the contact's residence. The manufacturer was notified. The approximate failure mileage was 47,000.
The contact owns a 2011 Jeep Grand Cherokee. While driving at approximately 70 mph, the driver side sun visor and headliner caught fire. The contact extinguished the fire. The contact sustained serious burns to his left hand that required medical attention. A police report was not filed. The vehicle was serviced under NHTSA campaign number: 14V391000 (electrical system) but the remedy failed to repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was 54,000. Updated 11/20/15 updated 1/14/2016, updated 4/11/18
A D V E R T I S E M E N T S
- Owensboro, KY, USA