CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,424 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at approximately 35 mph, the steering wheel seized and the vehicle stalled without warning. The vehicle was taken to a private mechanic who stated that the vehicle was functioning as designed. The contact received a notification of NHTSA campaign numbers: 14V530000 (electrical system) and 14V154000 (service brakes, service brakes, hydraulic) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the failures. The failure mileage was 28,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V530000 (electrical system) however, the part needed for the repair was unavailable. The manufacturer was not notified of the delay. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign id numbers: 14V154000 (service brakes, service brakes, hydraulic), 14V391000 (electrical system), 14V530000 (electrical system).the contact stated that the parts were not available for months in order to perform the recall remedy. The dealer did not give a specific date when the parts would become available. The manufacturer was notified of the delay. The contact did not experience a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14V391000 (electrical) was received in September of 2014 and NHTSA campaign number: 14V530000 (electrical) was received in November of 2014. The dealer was contacted on multiple occasions and it was informed that parts needed to repair the vehicle were not available and no estimated time for receiving the parts were available. The contact did not experience a failure.....updated 01/12/15 the consumer stated the problem was rectified. 01/15/15
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id numbers: 14V530000 (electrical system) and 14V391000 (electrical system).the contact stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Gettysburg, PA, USA
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The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic) and 14V530000 (electrical system) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign id number: 14V530000 (electrical system) however the part was unavailable to perform the repair. The manufacturer was not notified of the delay. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign id number: 14V391000 (electrical system) however the part was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number:14V530000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic), 14V530000 (electrical system), and 14V391000 (electrical system) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The VIN was not available. The contact had not experienced a failure.
Repair of blown front running light reveled defective electrical socket that was overheating and creates a safety fire hazard. Bulb socket badly burned and needs replacement due to faulty part. This is a 2011 Jeep Grand Cherokee 4X4 overland with only 36,000 miles. Repair mechanic described electrical socket as a level 1 safety hazard.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the exterior heated power mirror failed. As a result, the contact's visibility was impaired when driving. The contact received notification of NHTSA campaign number: 14V631000 (electrical system, visibility) however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time to do the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 26,300.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V530000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
I received a recall notice for the totally integrated power module for my 2011 Jeep Grand Cherokee in October 2014. The vehicle now struggles to start almost every time it is prompted to. It usually takes two or three attempts to successfully start after it makes a sort of rev type of noise and even produces an odor which is smelt on the outside of the vehicle. The dealership has told me that the part to correct the issue is currently unavailable, and when it does become available, there are over 20 people ahead of me on the waiting list to be repaired. The recall states that the issue could cause the car to stall unexpectedly which makes me fearful for my, and others, safety being that I drive on the interstate everyday.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at approximately 55 mph, the vehicle decreased in speed and the vehicle stalled without warning. The vehicle was not able to restart. The vehicle was towed to a dealer, who installed a new fuel injector kit and timing belt but the failure recurred. In addition, the contact noticed that there was smoke coming from the hood of the vehicle. The vehicle was towed back to the dealer, who diagnosed that the timing belt shredded and a starter needed to be replaced. The vehicle was included in NHTSA campaign id number: 14V530000 (electrical system) but the part was not available. The manufacturer was notified of the failure. The approximate failure mileage was 68,000.
Vehicle doesn't want to start. Tries to turn over but won't. had happened very intermittently for past couple of years. Over past month has happened almost every time I try to start the car. Used to only do it once and then it would start on the second attempt but is now doing the "try but won't start" thing 6 and 7 times in a row before it will finally turn over. Now smelling raw fuel after it starts due to it trying so many times to crank. Called dealership and got the same excuse as many people who have complaints listed here..."we don't have the parts yet." I don't understand how they don't have the parts 2 months after the recall on something like this. In addition to the potential safety issues if it begins stalling in traffic like others are reporting, it's completely trashing my starter/battery/etc as it sits there and tries to crank multiple times. I have zero confidence in my local dealership as I have had tons of run ins with them over warranty work due to multiple problems my Jeep has had. This is ridiculous.
My vehicle is having issues starting/stalling, and sounds like the water pump and/or alternator is failing. I went to the dealership and they said this is all tied to P54/NHTSA 14V-530. The tipm parts are not available to fix this issue, and have not been available since I received the first recall notice back in October 2014. The dealership said the parts are not going to be available for weeks, possibly months. I called Jeep/Chrysler and they also said that is the cause of my problems and they have no date that recall replacement/correction parts will be available. I asked them what I should do since I'm driving a vehicle that doesn't want to start (takes multiple attempts), that stalls out, and that other components under the hood are being affected. They said they will not cover any towing, or rental costs, and had no guidance on what to do besides "good luck". this is a serious issue, I can become stranded, the car could stall (potentially while driving and this car is always on highway high speed driving), and I now have other parts under the hood that this issue is taxing (alternator, battery, water pump, and I could only imagine what else). What am I supposed to do that I'm forced to drive a vehicle with a recall that is not safe to drive" I can't even pay to get this fixed, there is no solution at this time. I don't understand how the vehicle is not recalled entirely and taken off the road, or that if people are experiencing this issue there is no recourse. No free towing, no rental cars ready, no ability to trade in or buy a new vehicle. Nothing. I'm not sure what to do next, get a lawyer? contact BBB" please let me know as I don't see how this is legal, I'm being forced to drive a vehicle with a manufacturing defect that is dangerous. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V530000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V530000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. Immediately after starting the engine, the vehicle became disabled and no warning lights illuminated. The vehicle restarted and the failure recurred four times. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 47,000.
A D V E R T I S E M E N T S
- York, PA, USA