CarComplaints.com Notes: There are just too many engine stalls or shuts down while driving reports to feel good about the Sorento. Especially when those things happen, on average, at just over 32,000 miles. Hopefully things will change.
10.0
really awful
Crashes / Fires:
6 / 2
Injuries / Deaths:
12 / 0
Average Mileage:
61,495 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Received extended warranty information regarding my airbag light brought this in to have the clock assembly spring reviewed and it was replaced but then was told I had to pay $2000 to have the passenger seat change to have the sensor go off.
The airbag indicator light came on while driving recently. The code appears as B1346, voltage in wiring of driver airbag. All indications are it is the clock spring mechanism in the steering column. The vehicle has only 110,475 miles.
Airbag light on. Passenger seat oc mat sensor bad. Only way to fix is replacing seat $2100. Told airbag wont deploy unless fixed. There should be a override to force deployment if sensor goes bad. Safety issue should be warrantee up to 10 years.
Takata recall on back locks. Lock jammed on back door. Door will not unlock from inside or out.. having problems with Kia dealership honoring a recall that I thin should include my vehicle. There was a recall for front locks a couple of years ago that was repaired. Now the back locks on the back door is doing the same thing. This is a danger to my grandchildren who sits in the back of my car. The air bag light is also malfunctioning. I have asked Kia check the air bag, but told my VIN number is not on the list. And that my locks are not on the recall list. These are all manufacturing problems and should be treated as such.. the vehicle is in motion most of the time when the air bag light "off" appears.. the vehicle was /is stationary when the back door lock on the driver's side will not lock or unlock, although resonds to key pad sound as though unlocked, the door remains lock. Also, when door is unlocked on the inside, door will not open. Car is stationary.
The contact owns a 2013 Kia Sorento. While operating the vehicle, the passenger side air bag indicator remained illuminated, which was a safety concern. The failure was not diagnosed or repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 86,000. The VIN was invalid.
In early may, the airbag light on my dashboard came on for no reason. My 2013 Kia Sorento was in park. I took the car into the local Kia dealership and had the service code scanned. The code came back saying the passenger-side seat mat airbag sensor was the issue. They said there were no recalls and that the mat could malfunction if it got water on it or if electronics were placed on the passenger seat. I informed the service clerk that neither situation was happening at the time or anytime before the light illuminated. The service clerk said that Kia recommended resetting the code, and he hoped it would solve the problem. The light stayed off for almost 4 months. Fast forward to last week. The dashboard airbag light came on again for no reason. My car has not been in any type of accident. My passenger seat has not been in contact with water or had electrical devices resting on it. I took my sorrento in again and had them read the code. It came back with the same problem, the passenger seat mat. My car is only at 83,000 miles, and was at 79,000 when the light first came on. They quoted the repair costs at between $1500 - $2000. I have attempted to contact Kia, two times, through their customer complaint option on their website, but they have not responded. They have had airbag-related recalls with several other Kia models of the same year, but the Sorento is not included. This is a major safety issue that should be covered under a recall. Something is obviously wrong with their airbags when they go out at lower mileage. Is there anything you can do to help with this matter? if I am having this problem, so are others. Several people are saying the same thing on various internet sites. Please help! they say my airbags will not function with the light on.
Airbag light won't go off; I'm told it needs a new OCS mat which requires a whole new passenger seat over 2,000. Why isn't this the responsibility of the manuf to replace? 5 months past the 5-year warranty and they won't give me any discount. In my opinion, the liability should fall on the manufacturer for items like this and not the consumer (feel more like a sucker).
The seat belt light has become illuminated due to a sensor failure in the passenger seat. This problem is well known and discussed among Kia owners. The failure of the sensor causes all of the airbag system to fail and the airbags will not deploy. With the recent recalls to other Kia and Hyundai models, this model should be expanded to include this model.
Internal short in the OCS mat sensor located in my passenger seat where there is rarely anyone sitting. This is a major safety issue that disables my entire airbag system. It's a $2100 repair that seems to be a recurring issue for Kia.
My airbag light turned on several months ago and while having a recent recall for something else taken care of they fixed the issue with the airbag. It is now on again and I am concerned for the safety of myself and passengers not knowing what the issue really is. I was given an appointment for next week to have it looked at and was not given any idea of whether this would be my expense or kis'a.
The contact owns a 2013 Kia Sorento. While the contact's vehicle was idling at a stop light, another vehicle crashed into its rear. As a result, the contact crashed into the preceding vehicle. The air bags failed to deploy. The contact sustained injuries to the head, neck, and lower back. The front passenger sustained injuries to the head, neck, and arm that required medical attention. A police report was filed. The contact stated that the vehicle was towed to an automotive shop. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 18,000.
Takata recall- the Mercedes dealer where I live (lancaster, NY 14086) has been waiting 2 years for parts. Cold climates are being serviced last if not at all. I also have a home in cape coral fl. Where I plan to eventually make a permanent move. They are servicing the hot. Humid climates first. Until I make my move permanent my Mercedes will remain in nys. I run the risk of not having remedied the recall when I do make the permanent move. I fear by then I will not be able to have the vehicle serviced in fl. Due to a shortage of parts. I have only owned this vehicle for a year. Was it not the dealer's responsibility to tell me of the recall when I was considering the purchase? ( I did not purchase from a authorized Mercedes dealer, joe basil resale was the seller.) I may have reconsidered my puchase if I knew about the recall and it's specific issues in relation to my pending relocating. Fortunately, nothing has occured at this point but I am concerned about what can happen in the future.
A D V E R T I S E M E N T S
- Saint Paul, MN, USA