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2017 Mazda CX-5 TSBs

2017 Mazda CX-5

168 Technical Service Bulletins (TSBs)

TSB List for the 2017 Mazda CX-5

The TSB information displayed below are summaries. Unfortunately we do not have access to the full versions. To get full information about a particular TSB, write down the TSB title & date, & either contact your local dealer or click on the links below.

STEERING

  • TSB #06-002-17-3367

    NHTSA ID #10118471

    • Date Announced: AUGUST 22 2017
    • Additional Info: How to Fix

    Summary: Some vehicles may exhibit an unusual noise (clacking) from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is turned to the full left position. NOTE: The noise will not occu

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STEERING:WHEEL AND HANDLE BAR

  • TSB #06-001-18-3481

    NHTSA ID #10142521

    • Date Announced: MAY 15 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may exhibit an unusual noise (clacking) from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is fully turned to the driver-side (left side for LHD vehicle and r

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  • TSB #02-010-18-3477

    NHTSA ID #10142519

    • Date Announced: MAY 08 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.

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  • TSB #06-001-17-3307a

    NHTSA ID #10120347

    • Date Announced: JUNE 02 2017
    • Additional Info: How to Fix

    Summary: Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance.This concern may be caused by an insufficient wear resistance of the steering wheel surface.

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SUSPENSION

  • TSB #02-013-18-3491

    NHTSA ID #10143974

    • Date Announced: JULY 13 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may exhibit a crack on the front shock absorber dust boot (1). This may be caused by the dust boot having insufficient resistance to the cold. The shape and material of the dust boot has been changed to improve its resistance

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  • TSB #02-012-18-3482

    NHTSA ID #10143960

    • Date Announced: JUNE 07 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may exhibit a clunking noise from the front coil springs when driving over bumps. The noise is due to stick-slip between the front strut bearing (1) and the coil spring (2). To eliminate the noise, protectors have been install

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  • TSB #02-005-18-3444

    NHTSA ID #10134700

    • Date Announced: MARCH 22 2018
    • Additional Info: How to Fix

    Summary: Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.

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  • TSB #06-002-17-3367

    NHTSA ID #10118471

    • Date Announced: AUGUST 22 2017
    • Additional Info: How to Fix

    Summary: Some vehicles may exhibit an unusual noise (clacking) from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is turned to the full left position. NOTE: The noise will not occu

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SUSPENSION:FRONT:SHOCK ABSORBER

  • TSB #02-006-18-3449

    NHTSA ID #10134930

    • Date Announced: MARCH 26 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th

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  • TSB #02-002-18-3300d

    NHTSA ID #10129564

    • Date Announced: JANUARY 05 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving onrough roads and/or when turning the steering wheel while the vehicle is stopped.The noise may be due to: Upper front strut bearing (A) damag

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SUSPENSION:REAR:SHOCK ABSORBER

  • TSB #02-006-18-3449

    NHTSA ID #10134930

    • Date Announced: MARCH 26 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th

    More Information »

BRAKES (PWS)

  • TSB #00-003-18-3480

    NHTSA ID #10142515

    • Date Announced: MAY 11 2018
    • Additional Info: How to Fix

    Summary: Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAOauthorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorizedequipment program.NOTE: Accu-turn is still an appro

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  • TSB #04-004-18-3468

    NHTSA ID #10136776

    • Date Announced: APRIL 27 2018
    • Additional Info: How to Fix

    Summary: Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,

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  • TSB #15-006-17-3388

    NHTSA ID #10123439

    • Date Announced: OCTOBER 06 2017
    • Additional Info: How to Fix

    Summary: Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTCs are stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high tempera

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  • TSB #SA-052-17

    NHTSA ID #10111028

    • Date Announced: JULY 06 2017
    • Additional Info: How to Fix

    Summary: Smart City Brake Support (SCBS) frequently asked questions (FAQ)

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ENGINE (PWS)

  • TSB #MT-007-18

    NHTSA ID #10144012

    • Date Announced: JULY 20 2018
    • Additional Info: How to Fix

    Summary: ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket a

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  • TSB #MT-008-18

    NHTSA ID #10144013

    • Date Announced: JULY 20 2018
    • Additional Info: How to Fix

    Summary: ENGINE NO START (KEY NOT DETECTED): Some customers may complain about the following: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator light flashing.

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  • TSB #01-012-18-3474

    NHTSA ID #10142516

    • Date Announced: MAY 08 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM batte

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  • TSB #SA-026-18

    NHTSA ID #10142533

    • Date Announced: MAY 08 2018
    • Additional Info: How to Fix

    Summary: If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the engine oil level will increase. Engine oil dilution with fue

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  • TSB #01-006-18-3429

    NHTSA ID #10134691

    • Date Announced: MARCH 09 2018
    • Additional Info: How to Fix

    Summary: When the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees Fahrenheit / 0 degrees Celsius), some vehicles may exhibit a rough idle and/or the check engine light on with any of the

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  • TSB #MT-021-17

    NHTSA ID #10129368

    • Date Announced: DECEMBER 05 2017
    • Additional Info: How to Fix

    Summary: Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.

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ENGINE AND ENGINE COOLING

  • TSB #SA-029-18

    NHTSA ID #10143955

    • Date Announced: JUNE 06 2018
    • Additional Info: How to Fix

    Summary: IMPORTANT: If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application a

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  • TSB #05-004-18-3466

    NHTSA ID #10136780

    • Date Announced: APRIL 16 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil press

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  • TSB #04-003-18-3455

    NHTSA ID #10136775

    • Date Announced: APRIL 02 2018
    • Additional Info: How to Fix

    Summary: Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th

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ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

  • TSB #01-013-18-3478

    NHTSA ID #10142517

    • Date Announced: MAY 11 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak)The concern is most likely the result of the customer not getting the fuel cap completely closed

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  • TSB #01-006-18-3429

    NHTSA ID #10134691

    • Date Announced: MARCH 09 2018
    • Additional Info: How to Fix

    Summary: When the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees Fahrenheit / 0 degrees Celsius), some vehicles may exhibit a rough idle and/or the check engine light on with any of the

    More Information »

  • TSB #01-005-18-3415

    NHTSA ID #10136325

    • Date Announced: FEBRUARY 22 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded P0524:00 - Engine oil pressure too low This is caused by a drop in engine oil press

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FUEL SYSTEM, GASOLINE

  • TSB #01-005-18-3415

    NHTSA ID #10136325

    • Date Announced: FEBRUARY 22 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded P0524:00 - Engine oil pressure too low This is caused by a drop in engine oil press

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FUEL SYSTEM, OTHER:FUEL FILTER

  • TSB #RF-16-03R1

    NHTSA ID #10134934

    • Date Announced: MARCH 20 2018
    • Additional Info: How to Fix

    Summary: The SKYACTIV®-G 2.5T engine requires a unique oil filter (PY8W-14-302) which is NOT interchangeable with other SKYACTIV® oil filters. The unique oil filter can be identified with two white bands as shown below.

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POWER TRAIN

  • TSB #05-002-18-3454

    NHTSA ID #10136778

    • Date Announced: APRIL 02 2018
    • Additional Info: How to Fix

    Summary: The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use"ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula w

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  • TSB #SA-010-18

    NHTSA ID #10134922

    • Date Announced: FEBRUARY 22 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: Engine at idle, Transmission in drive, Foot on the brake pedal, A/C OFF,

    More Information »

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)

  • TSB #MT-014-17

    NHTSA ID #10111042

    • Date Announced: JULY 06 2017
    • Additional Info: How to Fix

    Summary: Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging.

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POWER TRAIN:DRIVELINE:DRIVESHAFT

  • TSB #03-002-18-3505

    NHTSA ID #10144327

    • Date Announced: AUGUST 17 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may exhibit a squeak noise from the right front driveshaft at the transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The

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POWER TRAIN:AXLE ASSEMBLY

  • TSB #SA-037-18

    NHTSA ID #10144334

    • Date Announced: AUGUST 15 2018
    • Additional Info: How to Fix

    Summary: Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

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ELECTRICAL SYSTEM

  • TSB #SA-036-18

    NHTSA ID #10143982

    • Date Announced: JULY 30 2018
    • Additional Info: How to Fix

    Summary: MAZDA MOBILE START (MMS) APP ERROR MESSAGE INSTALLED ON ANDROID DEVICES: Customers may get an error message "Device no longer has access or service." for the MMS APP installed on android devices starting 8/1/18. Inform the customer that all

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  • TSB #MT-007-18

    NHTSA ID #10144012

    • Date Announced: JULY 20 2018
    • Additional Info: How to Fix

    Summary: ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket a

    More Information »

  • TSB #MT-004-18

    NHTSA ID #10144010

    • Date Announced: JULY 20 2018
    • Additional Info: How to Fix

    Summary: ELECTRICAL CONCERN AND/OR MULTIPLE DTC'S DUE TO AFTERMARKET DEVICE: If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual

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  • TSB #15-002-18-3502

    NHTSA ID #10143978

    • Date Announced: JULY 06 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTC is stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high temperatu

    More Information »

  • TSB #MT-006-18

    NHTSA ID #10144011

    • Date Announced: JULY 03 2018
    • Additional Info: How to Fix

    Summary: POWER LIFTGATE INOPERATIVE WITH DTC U3003:16: Some customers may complain about an inoperative power liftgate (PLG) with DTC U3003:16 (Power liftgate (PLG) control module power supply voltage low input) is stored in memory. This may be caus

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  • TSB #09-010-18-3440a

    NHTSA ID #10143964

    • Date Announced: JUNE 06 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.546 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro

    More Information »

  • TSB #SA-013-18

    NHTSA ID #10143954

    • Date Announced: JUNE 06 2018
    • Additional Info: How to Fix

    Summary: Some customer's may complain that the blind spot monitoring (BSM) is not operating, and the key ON bulb check is OK with no DTCs stored in memory. This issue could be caused by mis-matched BSM modules, especially if the vehicle was recently

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  • TSB #MT-004-18

    NHTSA ID #10134933

    • Date Announced: MARCH 28 2018
    • Additional Info: How to Fix

    Summary: If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft

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  • TSB #SA-006-18

    NHTSA ID #10134918

    • Date Announced: FEBRUARY 14 2018
    • Additional Info: How to Fix

    Summary: Some customer may complain about multiple warning lights illuminated. Additional symptoms may include: Engine will not turn OFF, Power Liftgate will not open, DSM HU/CM network test failure, Any of the following DTC?s stored: This may be ca

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  • TSB #MT-002-18

    NHTSA ID #10134924

    • Date Announced: FEBRUARY 09 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and the same device is also connected to the USB port for charging. The concerns may inc

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  • TSB #MT-001-18

    NHTSA ID #10129354

    • Date Announced: JANUARY 02 2018
    • Additional Info: How to Fix

    Summary: When installing a navigation SD card, the center display may show error message "Invalid SD Card". This may be caused by: The navigation SD card lock tab is locked.The navigation SD card has a VIN mismatch due to SD card swapping.The naviga

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  • TSB #15-006-17-3388a

    NHTSA ID #10129351

    • Date Announced: DECEMBER 22 2017
    • Additional Info: How to Fix

    Summary: Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTCs are stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high tem

    More Information »

  • TSB #15-006-17-3388

    NHTSA ID #10123439

    • Date Announced: OCTOBER 06 2017
    • Additional Info: How to Fix

    Summary: Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTCs are stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high tempera

    More Information »

  • TSB #09-017-17-3347c

    NHTSA ID #10118472

    • Date Announced: AUGUST 23 2017
    • Additional Info: How to Fix

    Summary: Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro

    More Information »

  • TSB #SA-064-17

    NHTSA ID #10118480

    • Date Announced: AUGUST 18 2017
    • Additional Info: How to Fix

    Summary: Some customers may complain about one or more warning lights on when they start the vehicle during hot weather. The combination of warning lights mentioned by the customer may include: SCBS, LDWS, HBC. Instrument Cluster Multi-Information D

    More Information »

  • TSB #09-001-17-3296b

    NHTSA ID #10118468

    • Date Announced: AUGUST 09 2017
    • Additional Info: How to Fix

    Summary: When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will

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  • TSB #RF-17-05

    NHTSA ID #10111044

    • Date Announced: JULY 11 2017
    • Additional Info: How to Fix

    Summary: There is a minor error with the Controller Programming instructions included with the accessory remote start kit C960-V7-620. In the current "Registration (programming) of the controller" instructions, step 5 shows an incorrect image. The f

    More Information »

  • TSB #MT-014-17

    NHTSA ID #10111042

    • Date Announced: JULY 06 2017
    • Additional Info: How to Fix

    Summary: Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging.

    More Information »

  • TSB #SA-048-17

    NHTSA ID #10111021

    • Date Announced: JUNE 05 2017
    • Additional Info: How to Fix

    Summary: In order to do a CMU data retrieval for the new MAZDA CONNECT software, make sure to use version 31 (available on MGSS).

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ELECTRICAL SYSTEM:BATTERY

  • TSB #01-009-18-3452

    NHTSA ID #10134929

    • Date Announced: MARCH 26 2018
    • Additional Info: How to Fix

    Summary: The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test

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  • TSB #01-008-18-3451

    NHTSA ID #10134928

    • Date Announced: MARCH 26 2018
    • Additional Info: How to Fix

    Summary: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto

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ELECTRICAL SYSTEM:IGNITION

  • TSB #SA-049-17

    NHTSA ID #10111022

    • Date Announced: JUNE 13 2017
    • Additional Info: How to Fix

    Summary: There are a few issues with the accessory C960-V7-620 remote start kit instructions. In the current ?Registration (programming) of the controller? instructions, step 5shows an incorrect image. The function button is the lower button. The co

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DIGITAL INSTRUMENT PANEL

  • TSB #09-002-18-3410

    NHTSA ID #10129566

    • Date Announced: JANUARY 09 2018
    • Additional Info: How to Fix

    Summary: After the installation of a new instrument cluster, the message "Fctry" or "Factory" is displayed instead ofthe odometer. This concern may also occur when a room fuse is installed in a new vehicle.Some new instrument clusters are in the fac

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  • TSB #09-035-17-3080

    NHTSA ID #10118467

    • Date Announced: AUGUST 07 2017
    • Additional Info: How to Fix

    Summary: In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to co

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  • TSB #SA-064-17

    NHTSA ID #10111039

    • Date Announced: JULY 21 2017
    • Additional Info: How to Fix

    Summary: Some customers may complain about one or more warning lights on when they start the vehicle during hot weather. The combination of warning lights mentioned by the customer may include: SCBS, LDWS, HBC. Instrument Cluster Multi-Information D

    More Information »

  • TSB #SA-061-17

    NHTSA ID #10111036

    • Date Announced: JULY 12 2017
    • Additional Info: How to Fix

    Summary: In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is© 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO En

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  • TSB #09018173351

    NHTSA ID #10118129

    • Date Announced: MAY 22 2017
    • Additional Info: How to Fix

    Summary: Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer

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ELECTRICAL SYSTEM: SOFTWARE

  • TSB #SA-017-18

    NHTSA ID #10134945

    • Date Announced: MARCH 28 2018
    • Additional Info: How to Fix

    Summary: Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version. NOTE: You may see ?Selection not available? on IDS when a selecting ?Programming menu?, 108.07 included a timer extension for Programming menu application that ha

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  • TSB #SA-016-18

    NHTSA ID #10134944

    • Date Announced: MARCH 26 2018
    • Additional Info: How to Fix

    Summary: If the MAZDA CONNECT Connectivity Master Unit (CMU) is replaced due to failure, the replacement CMU may have a navigation system software error. To resolve this concern, after the installation of the new CMU, check the software version.

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  • TSB #09-010-18-3440

    NHTSA ID #10134694

    • Date Announced: MARCH 19 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro

    More Information »

  • TSB #09-001-18-3387a

    NHTSA ID #10136368

    • Date Announced: FEBRUARY 22 2018
    • Additional Info: How to Fix

    Summary: Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during extremely cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused

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  • TSB #09-003-18-3405a

    NHTSA ID #10129569

    • Date Announced: JANUARY 16 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. The SD card has been updated to eliminate t

    More Information »

  • TSB #09-003-18-3405

    NHTSA ID #10129567

    • Date Announced: JANUARY 10 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain that the Voice Recognition system does not recognize "Address" or "NewDestination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate thi

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  • TSB #SA-036-17

    NHTSA ID #10118754

    • Date Announced: SEPTEMBER 13 2017
    • Additional Info: How to Fix

    Summary: IDS SOFTWARE VERSION 107 AVAILABLE ON MGSS - PLEASE UPDATE YOUR PC'S. Upgrade your PCs to IDS version 107.00 and 107.01 from the previous version.

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  • TSB #SA-063-17

    NHTSA ID #10111038

    • Date Announced: JULY 21 2017
    • Additional Info: How to Fix

    Summary: Some customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal

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  • TSB #09-017-17-3347b

    NHTSA ID #10120373

    • Date Announced: JULY 12 2017
    • Additional Info: How to Fix

    Summary: All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehic

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  • TSB #RF-17-05

    NHTSA ID #10111044

    • Date Announced: JULY 11 2017
    • Additional Info: How to Fix

    Summary: There is a minor error with the Controller Programming instructions included with the accessory remote start kit C960-V7-620. In the current "Registration (programming) of the controller" instructions, step 5 shows an incorrect image. The f

    More Information »

  • TSB #MT-014-17

    NHTSA ID #10111042

    • Date Announced: JULY 06 2017
    • Additional Info: How to Fix

    Summary: Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging.

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  • TSB #09-017-17-3347a

    NHTSA ID #10120348

    • Date Announced: JUNE 05 2017
    • Additional Info: How to Fix

    Summary: Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502or later).NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will removed from the

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  • TSB #SA-048-17

    NHTSA ID #10111021

    • Date Announced: JUNE 05 2017
    • Additional Info: How to Fix

    Summary: In order to do a CMU data retrieval for the new MAZDA CONNECT software, make sure to use version 31 (available on MGSS).

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  • TSB #SA-046-17

    NHTSA ID #10116229

    • Date Announced: MAY 16 2017
    • Additional Info: How to Fix

    Summary: An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.502. Please refer to TSB 09-017/17 for a list of improvements to the system.

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  • TSB #09017173346

    NHTSA ID #10118128

    • Date Announced: MAY 16 2017
    • Additional Info: How to Fix

    Summary: All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehic

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  • TSB #08-002-17-3312

    NHTSA ID #10111004

    • Date Announced: MARCH 01 2017
    • Additional Info: How to Fix

    Summary: When monitoring the resistance of the air bag modules and pre-tensioner seat belts, the Mazda Modular Diagnostic System (M-MDS) may display a value of only 1/100th of the actual resistance value. This is caused by improper SAS control unit

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EXTERIOR LIGHTING

  • TSB #SA-064-17

    NHTSA ID #10118480

    • Date Announced: AUGUST 18 2017
    • Additional Info: How to Fix

    Summary: Some customers may complain about one or more warning lights on when they start the vehicle during hot weather. The combination of warning lights mentioned by the customer may include: SCBS, LDWS, HBC. Instrument Cluster Multi-Information D

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EXTERIOR LIGHTING:HEADLIGHTS

  • TSB #09-011-18-3448

    NHTSA ID #10134701

    • Date Announced: MARCH 22 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl

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  • TSB #09-001-17-3296b

    NHTSA ID #10118468

    • Date Announced: AUGUST 09 2017
    • Additional Info: How to Fix

    Summary: When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will

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  • TSB #SA-057-17

    NHTSA ID #10111033

    • Date Announced: JULY 06 2017
    • Additional Info: How to Fix

    Summary: High Beam Control (HBC) system frequently asked questions (FAQ)

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  • TSB #09-008-17-3324

    NHTSA ID #10111011

    • Date Announced: MARCH 09 2017
    • Additional Info: How to Fix

    Summary: Take caution when cleaning plastic headlight lenses. Damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. Damage caused by using these cleaners is not covered by Mazda's New Vehicle Limit

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EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH

  • TSB #SA-023-18

    NHTSA ID #10142530

    • Date Announced: MAY 01 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern w

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  • TSB #SA-066-17

    NHTSA ID #10118751

    • Date Announced: SEPTEMBER 01 2017
    • Additional Info: How to Fix

    Summary: Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern

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EXTERIOR LIGHTING:TAIL LIGHTS

  • TSB #09-032-18-3483

    NHTSA ID #10144331

    • Date Announced: AUGUST 13 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain of foggy rear combination lights (as shown below) after a car wash or heavy rain. This concern may be caused by water entering into the rear combination lights through the ventilation tubes. To eliminate this fro

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  • TSB #09-011-18-3448

    NHTSA ID #10134701

    • Date Announced: MARCH 22 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl

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VISIBILITY

  • TSB #RF-18-01R1

    NHTSA ID #10144008

    • Date Announced: JUNE 18 2018
    • Additional Info: How to Fix

    Summary: If one of the blind spot monitoring (BSM) control modules has to be replaced on a 2017-2018 CX-5, inspect the labels (1) and (2) on the modules (P/N KB8C-67-Y30E). Modules that have an ?A9? label cannot be used with modules that have an ?A8

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VISIBILITY:WINDSHIELD

  • TSB #SA-058-17

    NHTSA ID #10111034

    • Date Announced: JULY 06 2017
    • Additional Info: How to Fix

    Summary: CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the Forward Sensing Camera (FSC) and Laser Sensor. Replace the windshield with a new one instead.

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VISIBILITY:REARVIEW MIRRORS/DEVICES

  • TSB #MT-007-18

    NHTSA ID #10144012

    • Date Announced: JULY 20 2018
    • Additional Info: How to Fix

    Summary: ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket a

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AIR BAGS

  • TSB #08-001-18-3457

    NHTSA ID #10136784

    • Date Announced: APRIL 05 2018
    • Additional Info: How to Fix

    Summary: This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.

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  • TSB #MT-003-18

    NHTSA ID #10134925

    • Date Announced: FEBRUARY 16 2018
    • Additional Info: How to Fix

    Summary: The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step Deployment is for US and Canadian spec vehicles.

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  • TSB #08-002-17-3312

    NHTSA ID #10111004

    • Date Announced: MARCH 01 2017
    • Additional Info: How to Fix

    Summary: When monitoring the resistance of the air bag modules and pre-tensioner seat belts, the Mazda Modular Diagnostic System (M-MDS) may display a value of only 1/100th of the actual resistance value. This is caused by improper SAS control unit

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AIR BAGS: OCCUPANT CLASSIFICATION SYSTEM OCS

  • TSB #SA-027-18

    NHTSA ID #10142534

    • Date Announced: MAY 23 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.)

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SEAT BELTS:FRONT:WARNING LIGHT/DEVICES

  • TSB #SA-027-18

    NHTSA ID #10142534

    • Date Announced: MAY 23 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.)

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STRUCTURE

  • TSB #SA-013-18

    NHTSA ID #10143954

    • Date Announced: JUNE 06 2018
    • Additional Info: How to Fix

    Summary: Some customer's may complain that the blind spot monitoring (BSM) is not operating, and the key ON bulb check is OK with no DTCs stored in memory. This issue could be caused by mis-matched BSM modules, especially if the vehicle was recently

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  • TSB #09-014-18-3443

    NHTSA ID #10134702

    • Date Announced: MARCH 22 2018
    • Additional Info: How to Fix

    Summary: When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

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  • TSB #09-001-17-3296b

    NHTSA ID #10118468

    • Date Announced: AUGUST 09 2017
    • Additional Info: How to Fix

    Summary: When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will

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STRUCTURE:BODY:DOOR

  • TSB #09-030-18-3484

    NHTSA ID #10144329

    • Date Announced: AUGUST 02 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage of the rear seat (vehicle u

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  • TSB #SA-062-17

    NHTSA ID #10111037

    • Date Announced: JULY 19 2017
    • Additional Info: How to Fix

    Summary: On some 2017 CX-5s, the Accessory Lighted Door Sill Trim Plate (DSTP) accessory may not light up after installation. This is likely caused by an incorrect magnet location. The current installation instructions suggest that the installer clo

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  • TSB #SA-042-17

    NHTSA ID #10099445

    • Date Announced: MARCH 24 2017
    • Additional Info: How to Fix

    Summary: ON SOME 2017 CX-5 VEHICLES, THE DRIVERS DOOR IS SLIGHTLY HARDER TO CLOSE THAN THE OTHER DOORS. THIS OCCURS WHEN ALL THE OTHER DOORS AND WINDOWS ARE FULLY CLOSED.

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STRUCTURE:BODY:HATCHBACK/LIFTGATE

  • TSB #MT-006-18

    NHTSA ID #10144011

    • Date Announced: JULY 03 2018
    • Additional Info: How to Fix

    Summary: POWER LIFTGATE INOPERATIVE WITH DTC U3003:16: Some customers may complain about an inoperative power liftgate (PLG) with DTC U3003:16 (Power liftgate (PLG) control module power supply voltage low input) is stored in memory. This may be caus

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STRUCTURE:BODY:TRUNK LID

  • TSB #09-021-18-3459

    NHTSA ID #10136788

    • Date Announced: APRIL 05 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has

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STRUCTURE:BODY:HOOD

  • TSB #SA-024-18

    NHTSA ID #10142531

    • Date Announced: MAY 03 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

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  • TSB #09-021-18-3459

    NHTSA ID #10136788

    • Date Announced: APRIL 05 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has

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STRUCTURE:BODY:ROOF AND PILLARS

  • TSB #09-021-18-3459

    NHTSA ID #10136788

    • Date Announced: APRIL 05 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has

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VEHICLE SPEED CONTROL

  • TSB #09-034-18-3430

    NHTSA ID #10144333

    • Date Announced: AUGUST 31 2018
    • Additional Info: How to Fix

    Summary: In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to co

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WHEELS

  • TSB #02-008-18-3467

    NHTSA ID #10136774

    • Date Announced: APRIL 27 2018
    • Additional Info: How to Fix

    Summary: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under

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TRAILER HITCHES

  • TSB #SA-003-18

    NHTSA ID #10134915

    • Date Announced: FEBRUARY 06 2018
    • Additional Info: How to Fix

    Summary: Some repair kits (p/n 0000-8E-R09) for Recall 1617K (2017 CX-5 - EQUIPPED WITH A GENUINE MAZDA ACCESSORY TRAILER - HITCH HARNESS) may contain an extra wire harness (shown below). The extra wire harness is not necessary for the repair and sh

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SEATS

  • TSB #09-015-18-3445

    NHTSA ID #10134698

    • Date Announced: MARCH 22 2018
    • Additional Info: How to Fix

    Summary: At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

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  • TSB #09-013-18-3434

    NHTSA ID #10134697

    • Date Announced: MARCH 22 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain about the driver and/or passenger rear side seat cushion trim (1) coming off the seat cushion frame. The front seat cushion trim (bottom rear) is attached to the seat cushion frame using a hook. The hook may slip

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SEATS:FRONT ASSEMBLY:POWER ADJUST

  • TSB #09-016-18-3428

    NHTSA ID #10134705

    • Date Announced: MARCH 26 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain that the driver's seat does not automatically move to the programmed position when unlocking the driver's door with the remote transmitter unlock button (1), unless the button is pressed repeatedly (more than two

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FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

  • TSB #SA-056-17

    NHTSA ID #10111032

    • Date Announced: JULY 06 2017
    • Additional Info: How to Fix

    Summary: Mazda Radar Criose Control (MRCC) system frequently asked questions (FAQ)

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FORWARD COLLISION AVOIDANCE: SENSING SYSTEM

  • TSB #MT-016-17

    NHTSA ID #10125469

    • Date Announced: OCTOBER 18 2017
    • Additional Info: How to Fix

    Summary: The Smart City Brake Support (SCBS) system alerts the driver of a possible collision using an indication in the display and a warning sound when the Forward Sensing Camera (FSC) detects a vehicle ahead and determines that a collision with a

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  • TSB #SA-066-17

    NHTSA ID #10118751

    • Date Announced: SEPTEMBER 01 2017
    • Additional Info: How to Fix

    Summary: Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern

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FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA

  • TSB #15-002-18-3502

    NHTSA ID #10143978

    • Date Announced: JULY 06 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTC is stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high temperatu

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  • TSB #SA-014-18

    NHTSA ID #10134942

    • Date Announced: MARCH 07 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: The F

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  • TSB #15-001-18-3369

    NHTSA ID #10129571

    • Date Announced: JANUARY 18 2018
    • Additional Info: How to Fix

    Summary: Some customers may experience the following symptom relating to the Forward Sensing Camera (FSC)with DTC C1001:92 [Forward sensing camera (FSC) poor field of view] stored in memory.When the visibility out the windshieldis poor (i.e. fog or

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LANE DEPARTURE

  • TSB #RF-18-01R1

    NHTSA ID #10144008

    • Date Announced: JUNE 18 2018
    • Additional Info: How to Fix

    Summary: If one of the blind spot monitoring (BSM) control modules has to be replaced on a 2017-2018 CX-5, inspect the labels (1) and (2) on the modules (P/N KB8C-67-Y30E). Modules that have an ?A9? label cannot be used with modules that have an ?A8

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  • TSB #SA-053-17

    NHTSA ID #10111029

    • Date Announced: JULY 06 2017
    • Additional Info: How to Fix

    Summary: Lane Departure Warning System (LDWS) frequently asked questions (FAQ)

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LANE DEPARTURE: WARNING

  • TSB #SA-023-18

    NHTSA ID #10142530

    • Date Announced: MAY 01 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern w

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LANE DEPARTURE: BLIND SPOT DETECTION

  • TSB #SA-013-18

    NHTSA ID #10134941

    • Date Announced: MARCH 06 2018
    • Additional Info: How to Fix

    Summary: Some customer's may complain that the blind spot monitoring (BSM) is not operating, and the key ON bulb check is OK with no DTCs stored in memory. This issue could be caused by mis-matched BSM modules, especially if the vehicle was recently

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  • TSB #SA-054-17

    NHTSA ID #10111030

    • Date Announced: JULY 06 2017
    • Additional Info: How to Fix

    Summary: Blind Spot Monitoring (Advanced BSM) system frequently asked questions (FAQ)

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BACK OVER PREVENTION: CAMERA SYSTEM

  • TSB #15-006-17-3388

    NHTSA ID #10123439

    • Date Announced: OCTOBER 06 2017
    • Additional Info: How to Fix

    Summary: Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTCs are stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high tempera

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INTERIOR LIGHTING

  • TSB #SA-062-17

    NHTSA ID #10111037

    • Date Announced: JULY 19 2017
    • Additional Info: How to Fix

    Summary: On some 2017 CX-5s, the Accessory Lighted Door Sill Trim Plate (DSTP) accessory may not light up after installation. This is likely caused by an incorrect magnet location. The current installation instructions suggest that the installer clo

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EQUIPMENT

  • TSB #MT-004-18

    NHTSA ID #10144010

    • Date Announced: JULY 20 2018
    • Additional Info: How to Fix

    Summary: ELECTRICAL CONCERN AND/OR MULTIPLE DTC'S DUE TO AFTERMARKET DEVICE: If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual

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  • TSB #SA-034-18

    NHTSA ID #10143980

    • Date Announced: JULY 16 2018
    • Additional Info: How to Fix

    Summary: MAZDA CONNECT SYSTEM FREQUENTLY ASKED QUESTIONS (FAQ)

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  • TSB #SA-031-18

    NHTSA ID #10143957

    • Date Announced: JUNE 27 2018
    • Additional Info: How to Fix

    Summary: When troubleshooting a radar unit, DO NOT swap it with another vehicle. Radar units are configured to the original vehicle, and if installed in another vehicle, a configuration error will occur. Refer to MGSS (RADAR UNIT INSPECTION) for pro

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  • TSB #09-020-18-3458a

    NHTSA ID #10143965

    • Date Announced: JUNE 20 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special s

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  • TSB #09-027-18-3420

    NHTSA ID #10143966

    • Date Announced: JUNE 01 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may have a broken trunk board (2) strap (1). This may be caused by insufficient strap cover strength. To eliminate this concern, the material of the strap cover has been changed to increase the strength.

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  • TSB #09-025-18-3479

    NHTSA ID #10142527

    • Date Announced: MAY 11 2018
    • Additional Info: How to Fix

    Summary: Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConne

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  • TSB #09-023-18-3475

    NHTSA ID #10142525

    • Date Announced: MAY 08 2018
    • Additional Info: How to Fix

    Summary: When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so

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  • TSB #01-011-18-3456

    NHTSA ID #10136772

    • Date Announced: APRIL 05 2018
    • Additional Info: How to Fix

    Summary: The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazdamodels, there is no key cylinder on the steering column. Therefore, the engine cannot be started with theauxiliary key if the room fu

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  • TSB #MT-004-18

    NHTSA ID #10134933

    • Date Announced: MARCH 28 2018
    • Additional Info: How to Fix

    Summary: If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft

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  • TSB #00-001-18-3446

    NHTSA ID #10134699

    • Date Announced: MARCH 22 2018
    • Additional Info: How to Fix

    Summary: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu

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  • TSB #SA-008-18

    NHTSA ID #10134920

    • Date Announced: FEBRUARY 20 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain about the MAZDA CONNECT center display cracking (spider cracking). The cracks are internal and cannot be felt by touch. This may be caused by a faulty center display.

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  • TSB #MT-003-18

    NHTSA ID #10134925

    • Date Announced: FEBRUARY 16 2018
    • Additional Info: How to Fix

    Summary: The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step Deployment is for US and Canadian spec vehicles.

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  • TSB #MT-005-17

    NHTSA ID #10098386

    • Date Announced: MARCH 27 2017
    • Additional Info: How to Fix

    Summary: SOME VEHICLES EQUIPPED WITH MAZDA RADAR CRUISE CONTROL (MRCC) WILL NOT SET (THE SYSTEM STAYS ON STANDBY) IF THE DRIVER'S SEAT BELT IS NOT FASTENED. THIS IS A NORMAL CONDITION. DO NOT PERFORM ANY REPAIRS FOR THIS CONDITION.

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  • TSB #00-004-16-3237

    NHTSA ID #10092487

    • Date Announced: AUGUST 11 2016
    • Additional Info: How to Fix

    Summary: RAISING A VEHICLE WITH A JACK CAN BE DANGEROUS IF NOT DONE PROPERLY. THE VEHICLE CAN SLIP OFF THE JACK AND SERI-OUSLY INJURE SOMEONE. IN THIS SERVICE INFORMATION, SOME IMPORTANT WARNINGS AND CAUTIONS HAVE BEEN TAKEN FROM THE OWNER¿S MANUAL.

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  • TSB #MTI_1111

    NHTSA ID #10084949

    • Date Announced: AUGUST 10 2016
    • Additional Info: How to Fix

    Summary: WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VE

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EQUIPMENT:ELECTRICAL

  • TSB #MT-008-18

    NHTSA ID #10144013

    • Date Announced: JULY 20 2018
    • Additional Info: How to Fix

    Summary: ENGINE NO START (KEY NOT DETECTED): Some customers may complain about the following: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator light flashing.

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  • TSB #09-020-18-3458

    NHTSA ID #10136787

    • Date Announced: APRIL 05 2018
    • Additional Info: How to Fix

    Summary: Some vehicles may exhibit BLUETOOTH® hands-free and/or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as

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  • TSB #MT-001-18

    NHTSA ID #10134932

    • Date Announced: MARCH 05 2018
    • Additional Info: How to Fix

    Summary: When installing a navigation SD card, the center display may show error message "Invalid SD Card".

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  • TSB #SA-036-17

    NHTSA ID #10118754

    • Date Announced: SEPTEMBER 13 2017
    • Additional Info: How to Fix

    Summary: IDS SOFTWARE VERSION 107 AVAILABLE ON MGSS - PLEASE UPDATE YOUR PC'S. Upgrade your PCs to IDS version 107.00 and 107.01 from the previous version.

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  • TSB #SA-065-17

    NHTSA ID #10118479

    • Date Announced: AUGUST 10 2017
    • Additional Info: How to Fix

    Summary: Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. MAZDA CONNECT Symptom Troubleshooting Table Sections: Audio System, Bluetooth®, Center Display, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reb

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  • TSB #MT-015-17

    NHTSA ID #10111043

    • Date Announced: JULY 26 2017
    • Additional Info: How to Fix

    Summary: Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is abo

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  • TSB #SA-063-17

    NHTSA ID #10111038

    • Date Announced: JULY 21 2017
    • Additional Info: How to Fix

    Summary: Some customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal

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  • TSB #SA-049-17

    NHTSA ID #10111022

    • Date Announced: JUNE 13 2017
    • Additional Info: How to Fix

    Summary: There are a few issues with the accessory C960-V7-620 remote start kit instructions. In the current ?Registration (programming) of the controller? instructions, step 5shows an incorrect image. The function button is the lower button. The co

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  • TSB #08-002-17-3312

    NHTSA ID #10111004

    • Date Announced: MARCH 01 2017
    • Additional Info: How to Fix

    Summary: When monitoring the resistance of the air bag modules and pre-tensioner seat belts, the Mazda Modular Diagnostic System (M-MDS) may display a value of only 1/100th of the actual resistance value. This is caused by improper SAS control unit

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EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

  • TSB #09-025-18-3479

    NHTSA ID #10142527

    • Date Announced: MAY 11 2018
    • Additional Info: How to Fix

    Summary: Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConne

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  • TSB #09-023-18-3475

    NHTSA ID #10142525

    • Date Announced: MAY 08 2018
    • Additional Info: How to Fix

    Summary: When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so

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  • TSB #SA-005-18

    NHTSA ID #10134917

    • Date Announced: FEBRUARY 08 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition.

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EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  • TSB #09-003-18-3405b

    NHTSA ID #10134690

    • Date Announced: MARCH 05 2018
    • Additional Info: How to Fix

    Summary: Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate th

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  • TSB #09-001-18-3387

    NHTSA ID #10129565

    • Date Announced: JANUARY 08 2018
    • Additional Info: How to Fix

    Summary: Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during coldtemperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interiorwarms up. This is caused by some for

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EQUIPMENT:AIR CONDITIONER

  • TSB #07-002-18-3432

    NHTSA ID #10136782

    • Date Announced: APRIL 16 2018
    • Additional Info: How to Fix

    Summary: A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/Cevaporator/cooling unit which is c

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  • TSB #07-007-17-3384

    NHTSA ID #10120384

    • Date Announced: SEPTEMBER 08 2017
    • Additional Info: How to Fix

    Summary: Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a clogged heater unit. For Mazda6 and CX-5, the check engine light may illuminate with the DTC P011A

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EQUIPMENT:OTHER:LABELS

  • TSB #RF-18-01R1

    NHTSA ID #10144008

    • Date Announced: JUNE 18 2018
    • Additional Info: How to Fix

    Summary: If one of the blind spot monitoring (BSM) control modules has to be replaced on a 2017-2018 CX-5, inspect the labels (1) and (2) on the modules (P/N KB8C-67-Y30E). Modules that have an ?A9? label cannot be used with modules that have an ?A8

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  • TSB #RF-18-01

    NHTSA ID #10134935

    • Date Announced: MARCH 20 2018
    • Additional Info: How to Fix

    Summary: If one of the blind spot monitoring (BSM) control modules has to be replaced on a 2017-2018 CX-5, inspect the labels (1) and (2) on the modules (P/N KB8C-67Y30E). Modules that have an ?A9? label cannot be used with modules that have an ?A8?

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EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  • TSB #SA-009-18

    NHTSA ID #10134921

    • Date Announced: FEBRUARY 16 2018
    • Additional Info: How to Fix

    Summary: The navigation SD Card VIN-locks to a vehicle in the following conditions: 1. Vehicle odometer under 62 miles ? VIN-lock occurs with key ON for 3 minutes or longer. 2. Vehicle odometer over 62 miles ? VIN-lock occurs at key ON. Navigation S

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  • TSB #SA-001-18

    NHTSA ID #10129353

    • Date Announced: JANUARY 04 2018
    • Additional Info: How to Fix

    Summary: The MAZDA MOBILE START (MMS) is currently experiencing a system disruption. User web portal and Call center web portal functions are affected. Mazda is working on this issue and will notify dealers when MMS service has been fully restored.

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  • TSB #MT-021-17

    NHTSA ID #10129368

    • Date Announced: DECEMBER 05 2017
    • Additional Info: How to Fix

    Summary: Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.

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  • TSB #09-035-17-3080

    NHTSA ID #10118467

    • Date Announced: AUGUST 07 2017
    • Additional Info: How to Fix

    Summary: In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to co

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  • TSB #SA-041-17

    NHTSA ID #10099444

    • Date Announced: MARCH 16 2017
    • Additional Info: How to Fix

    Summary: PERMANENT DTCS ARE NOW DISPLAYED WITH THE IDS 104 UPDATE. THE PURPOSE OF A PERMANENT DTC IS TO PREVENT CUSTOMERS FROM CLEARING THEM BY DISCONNECTING THE BATTERY CABLE IN ORDER TO PASS A SMOG CHECK. ALL PCM AND TCM DTCS THAT TURN ON THE CHEC

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  • TSB #SA-040-17

    NHTSA ID #10099443

    • Date Announced: MARCH 10 2017
    • Additional Info: How to Fix

    Summary: SOME VEHICLES MAY EXPERIENCE ONE OF THE FOLLOWING ADVANCED KEYLESS ENTRY SYSTEM MALFUNCTIONS: (1) KEY FOB AND/OR DOOR REQUEST SWITCH DOES NOT OPERATE. (2) DOOR LOCKS REPEATEDLY LOCK AND UNLOCK WHEN APPROACHING THE VEHICLE WITH THE ADVANCED

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EQUIPMENT ADAPTIVE

  • TSB #09-019-18-3450

    NHTSA ID #10134703

    • Date Announced: MARCH 26 2018
    • Additional Info: How to Fix

    Summary: This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with p

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  • TSB #MT-015-17

    NHTSA ID #10111043

    • Date Announced: JULY 26 2017
    • Additional Info: How to Fix

    Summary: Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is abo

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  • TSB #SA-064-17

    NHTSA ID #10111039

    • Date Announced: JULY 21 2017
    • Additional Info: How to Fix

    Summary: Some customers may complain about one or more warning lights on when they start the vehicle during hot weather. The combination of warning lights mentioned by the customer may include: SCBS, LDWS, HBC. Instrument Cluster Multi-Information D

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  • TSB #MT-009-17

    NHTSA ID #10116230

    • Date Announced: MAY 15 2017
    • Additional Info: How to Fix

    Summary: Some vehicles may exhibit a chattering noise from the rear spoiler (A) while driving on a rough road. This may be caused by loose rear spoiler installation nuts.

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  • TSB #MT-003-17

    NHTSA ID #10098384

    • Date Announced: MARCH 06 2017
    • Additional Info: How to Fix

    Summary: WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VE

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