2023 Mazda CX-50
323 Technical Service Bulletins (TSBs)
TSB List for the 2023 Mazda CX-50
Technical Service Bulletins (TSBs) for the 2023 CX-50 are official communications between Mazda & their dealerships that describe processes for troubleshooting or fixing certain common problems. All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
STEERING
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TSB #SA-011-24
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »
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TSB #SA-082-23
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions. Read More »
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TSB #SA-008-23
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
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TSB #02-003-22
Some customers may complain that the steering wheel is off center more than 3??A? even when driving straight on a flat road. Read More »
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TSB #00-001-22
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »
SUSPENSION
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TSB #SA-013-24
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
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TSB #02-004-22a
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Read More »
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TSB #02-004-22
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Read More »
SUSPENSION:FRONT:WHEEL BEARING
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TSB #SA-006-22
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »
BRAKES (PWS)
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TSB #SA-003-23a
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may ... Read More »
SERVICE BRAKES, HYDRAULIC
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TSB #SA-016-24
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may ... Read More »
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TSB #SA-011-24
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »
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TSB #SA-007-24
NOTE: Before proceeding, perform MGSS Vehicle Inquiry (MGSS -> Other Applications -> Warranty Veh. Inq. -> RECALLS / SPECIAL SERVICE PROGRAMS -> Status) and check for Open campaigns. Read More »
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TSB #SA-077-23
This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. Read More »
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TSB #SA-010-23
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection. Read More »
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TSB #SA-055-22
If a vehicle is stuck in the EPB (Electronic Parking Brake) maintenance mode or cannot be put into the maintenance mode, use the repair procedure below to continue or complete the repairs. Read More »
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TSB #00-001-22
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »
PARKING BRAKE
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TSB #04-003-23
When entering the Emergency Parking Brake (EPB) maintenance mode, if only one side of the parking brake is fully released, the vehicle may be stuck in the EPB maintenance mode. Read More »
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TSB #SA-011-23
If a vehicle is stuck in the EPB (Electronic Parking Brake) maintenance mode or cannot be put into the maintenance mode, use the repair procedure below to continue or complete the repairs. Read More »
ENGINE AND ENGINE COOLING
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TSB #SA-017-24
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-24a
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »
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TSB #SA-011-24
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »
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TSB #SA-009-24
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »
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TSB #01-011-23
Some customers may complain that the CHECK ENGINE light turns ON after a cold start or at high elevations (higher than 3,000m / 10,000 ft.), then exhibits lack of power from the engine with DTC P061B:00 stored in memory. Read More »
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TSB #SA-081-23
There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. Read More »
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TSB #SA-009-23i
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-032-23a
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
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TSB #SA-009-23h
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23g
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23F
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-015-23d
Connected Services, Frequently Asked Questions (FAQ) Read More »
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TSB #SA-009-23e
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23d
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-015-23c
Frequently Asked Questions (FAQ) Read More »
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TSB #SA-032-23
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
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TSB #SA-009-23c
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-026-23
A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their ... Read More »
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TSB #SA-009-23b
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23a
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-010-23
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection. Read More »
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TSB #SA-009-23
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »
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TSB #RF-23-01
When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. Read More »
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TSB #MT-004-22
Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure. Read More »
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TSB #01-015-22
Some customers may complain that the CHECK ENGINE light turns ON after a cold start, then exhibits lack of power from the engine with DTC P061B:00 stored in memory. This is caused by improper control software of the PCM. Read More »
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TSB #01-014-22
Some customers may complain of lack of power during full-throttle acceleration after cold start. A check engine light may turn on for misfire caused by temporary over rich fuel injection. Read More »
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TSB #SA-048-22
Some customers may report poor A/C performance and/or i-Stop operation concerns due to a leaking A/C condensor. Read More »
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TSB #SA-023-22
A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their ... Read More »
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TSB #00-001-22
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »
FUEL SYSTEM, GASOLINE
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TSB #SA-020/23
Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Read More »
FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY
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TSB #SA-020/23
Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Read More »
POWER TRAIN
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TSB #PF-24-03
Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). Read More »
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TSB #SA-011-24
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »
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TSB #05-001-23
Some customers may experience a shock during driving at low speeds when starting from a stop with the accelerator pedal depressed slightly. This may be caused by improper control software of the TCM causing improper lock up operation. Read More »
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TSB #SA-068-22
The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. Read More »
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TSB #SA-038-22
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Read More »
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TSB #SA-006-22a
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »
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TSB #SA-006-22
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »
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TSB #00-001-22
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »
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TSB #SA-009-22
The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
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TSB #05-001-23
Some customers may experience a shock during driving at low speeds when starting from a stop with the accelerator pedal depressed slightly. This may be caused by improper control software of the TCM causing improper lock up operation. Read More »
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TSB #SA-038-22
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
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TSB #SA-038-22
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. Read More »
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
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TSB #SA-009-22
The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. Read More »
ELECTRICAL SYSTEM
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TSB #SA-017-24
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-24a
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »
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TSB #SA-009-24
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »
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TSB #SA-006-24
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »
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TSB #09-023-23b
Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start charging. Read More »
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TSB #09-001-23a
Some vehicles may exhibit an a??In Vehicle Network Malfunctiona?? message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been ... Read More »
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TSB #SA-015-23e
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will ... Read More »
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TSB #SA-021-23b
Qi Wireless Charger symptom troubleshooting Read More »
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TSB #SA-025-23a
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Read More »
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TSB #09-039-23
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »
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TSB #SA-027-23c
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored. Read More »
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TSB #01-007-23a
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
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TSB #SA-032-23a
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
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TSB #SA-059-23
When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. Read More »
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TSB #SA-021-23a
Qi Wireless Charger Symptom Troubleshooting Read More »
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TSB #SA-021-23b
Qi Wireless Charger Symptom Troubleshooting Read More »
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TSB #SA-027-23b
Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning light ON, Connected Vehicle Reception Icon shows "X". Read More »
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TSB #SA-027-23a
IN-VEHICLE NETWORK MALFUNCTION AND MASTER WARNING LIGHT ON. DTC U3000:04 STORED (DOES NOT APPLY TO 09-001/23) Read More »
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TSB #09-024-23
Some customers may experience that the out-of-area (reception area) type auto lock function sometimes fails. Read More »
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TSB #SA-005-23a
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »
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TSB #SA-009-23d
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-015-23c
Frequently Asked Questions (FAQ) Read More »
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TSB #SA-032-23
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
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TSB #01-007-23
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
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TSB #SA-027-23
In-Vehicle Network Malfunction error message. DTC U3000:04 (Telematics communication unit internal malfunction) stored. NOTE: The vehicle does not apply to 09-001/23 because CSP04 is not "OPEN". Read More »
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TSB #SA-025-23
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Read More »
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TSB #SA-022-23
Some customers may complain about an intermittent Beep sound (popping sound) every 1-2 minutes while driving. This may be cause by a software error in the navigation SD card. Read More »
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TSB #SA-021-23
Qi Wireless Charger symptom troubleshooting Read More »
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TSB #SA-018-23a
This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »
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TSB #SA-018-23
This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »
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TSB #SA-010-23
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection. Read More »
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TSB #SA-009-23
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »
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TSB #07-002-23
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »
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TSB #07-002-23
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »
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TSB #RF-23-02
Due to the supply chain shortages for BDGF-66-5G0G, hardware has been confirmed compatible between BDGF-66-5G0B up to the G suffix. This can be used for repair with vehicles originally equipped with C to G level suffix parts. Read More »
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TSB #SA-006/23
Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. Read More »
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TSB #SA-005/22
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »
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TSB #16-001-23
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA05_11022). NOTE: Over-the-air update (OTA) for MAZDA CONNECT is now available in the U.S. Read More »
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TSB #09-001-23
Some vehicles may exhibit DTC U3000:04 (Telematics communication unit internal malfunction) stored after the connected service contract has been discontinued (only vehicles in which the customer opted out of CV services are affected - ... Read More »
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TSB #09-002-23
Some customers may complain that the front seat warmers are inoperative or cannot be turned OFF and DTC B1520:49 may be stored. This may be caused by an electrical noise of the front seat warmer control unit. Read More »
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TSB #SA-004-22g
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »
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TSB #SA-017-22d
Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. * Remote function(s) inoperative. Read More »
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TSB #SA-019-22c
MAZDA CONNECTED SERVICES Frequently Asked Questions (FAQ) Read More »
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TSB #SA-077-22
Some vehicles may experience the rear differential oil temperature sensor PID (OIL_TEMP_SEN) on MDARS displaying the wrong value. This is due to a software bug (glitch) with MDARS. Read More »
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TSB #SA-075-22
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
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TSB #SA-064-22a
Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card. Read More »
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TSB #09-031-22a
Some vehicles may exhibit the "Check Fuel-filler Cap" message displayed in the instrument cluster. This is caused by improper control software of the PCM. Read More »
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TSB #SA-066-22
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of ... Read More »
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TSB #SA-067-22
Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: * ... Read More »
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TSB #SA-017-22c
Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. * Remote function(s) inoperative. Read More »
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TSB #SA-064-22
Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card. Read More »
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TSB #SA-004-22f
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »
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TSB #SA-061-22
The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. - BSM system indicates vehicle on the opposite side. Read More »
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TSB #09-030-22a
Some vehicles may experience the MyMazda App not communicating to the vehicle properly which may result in the condition monitor information is not refreshed or remote door lock/unlock not functioning. Read More »
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TSB #SA-060/22
Some customers may experience the Power liftgate (PLG) will not open and DTC B145D:12 (Closure motor circuit malfunction) may be stored. Read More »
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TSB #SA-004-22e
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »
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TSB #SA-017-22b
Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. - Remote function(s) inoperative. Read More »
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TSB #SA-004-22d
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »
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TSB #SA-058-22
Some customers may expierience infotainment static or no audio sound and the following DTC's may be stored: - U2145:08 - Communication error with remote tuner (RT) - U0186:08 - Communication error with audio amplifier This may be ... Read More »
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TSB #09-031-22
Some vehicles may exhibit the ??A?A?Check Fuel-filler Cap??A?A? message displayed in the instrument cluster. This is caused by improper control software of the PCM. Read More »
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TSB #SA-056-22
Some vehicles may exhibit a power door lock that may continue activating for a few seconds after the button is pressed. Read More »
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TSB #01-006-22
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »
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TSB #SA-004-22c
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »
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TSB #SA-034-22
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Read More »
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TSB #SA-004-22b
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »
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TSB #SA-017-22a
Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. Read More »
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TSB #SA-028-22
Qi Wireless Charger Symptom Troubleshooting Read More »
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TSB #SA-026-22
Apple CarPlay / Android Auto Frequently Asked Questions (FAQs) Read More »
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TSB #SA-019-22
Mazda Connected Services Frequently Asked Questions (FAQ). Read More »
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TSB #SA-017-22
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. *Remote function(s) inoperative. Read More »
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TSB #01-003/22
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
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TSB #SA-012-22
Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect tire pressures and/or tire pressure missing. Read More »
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TSB #SA-011-22
The CX-50 has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
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TSB #01-007-23
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
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TSB #09-001-24b
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »
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TSB #09-001-24a
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »
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TSB #SA-050-23
Some customers may complain about scratches on the instrument cluster lens. Read More »
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TSB #07-002-23
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »
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TSB #07-002-23
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »
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TSB #09-031-22
Some vehicles may exhibit the ??A?A?Check Fuel-filler Cap??A?A? message displayed in the instrument cluster. This is caused by improper control software of the PCM. Read More »
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TSB #SA-039-22
Some customers may complain about scratches on the instrument cluster lens. Read More »
ELECTRICAL SYSTEM:SOFTWARE
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TSB #09-045-23
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »
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TSB #SA-004-22b
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »
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TSB #DRW46
The Apple Car Play and Android Auto (AA/CP) software in the vehicles below needs to be updated to the latest version. The affected vehicles were built with an older version of the software and AA/CP functions may not work correctly. Read More »
EXTERIOR LIGHTING
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TSB #SA-009-23h
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23g
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23F
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23e
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23b
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23a
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-010-23
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection. Read More »
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TSB #SA-009-23
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »
EXTERIOR LIGHTING:HEADLIGHTS
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TSB #SA-017-22a
Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. Read More »
VISIBILITY
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TSB #SA-079-23
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts. Read More »
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TSB #ONP08
ONP08 - 2023 CX-50 OWNERS MANUAL CONCERN - LEAFLET INSERT - The Owners Manual for certain CX-50 vehicles does not contain instructions as summarized below, which could cause a customer to not properly understand certain operating ... Read More »
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TSB #MSP59
On the 360??A? View Monitor, the 360??A? or rear view may not be displayed correctly on the center display. The area surrounding the vehicle may be displayed as shifted from the actual position. Read More »
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TSB #SA-012-23
Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet. Read More »
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TSB #SA-010-23
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection. Read More »
VISIBILITY:GLASS, SIDE/REAR
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TSB #SA-045-22a
The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. Read More »
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
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TSB #SA-059-23
When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. Read More »
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TSB #SA-039-23a
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »
VISIBILITY:SUN/MOON ROOF ASSEMBLY
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TSB #SA-001-24a
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »
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TSB #SA-001-24
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »
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TSB #SA-014-23b
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »
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TSB #SA-014-23a
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »
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TSB #SA-014-23
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »
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TSB #SA-032-22a
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
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TSB #SA-012-23
Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet. Read More »
SEAT BELTS
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TSB #SA-080-23
When folding down the rear seat back, there is a possibility that the seat belt buckle may cause a dent on the rear seats. This occurs because the buckle is stored too low on the belt, pressing it between the seat back and the seat bottom. Read More »
STRUCTURE
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TSB #SA-001-24a
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »
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TSB #SA-001-24
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »
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TSB #SA-082-23
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions. Read More »
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TSB #SA-039-23a
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »
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TSB #SA-039-23
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »
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TSB #SA-009-23e
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-036-23
Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the ... Read More »
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TSB #09-009-23
Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. Read More »
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TSB #09-006-23
When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Read More »
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TSB #SA-032-22a
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »
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TSB #SA-008-22a
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »
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TSB #SA-062-22
You may need to remove the front bumper on a CX-50 Meridian Edition. When doing so, some of the parts must be discarded and replaced. Refer to the repair procedure for tips, cautions, and instructions Read More »
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TSB #SA-059-22
Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-019/21 - FUEL-FILLER LID PANEL IS DEFORMED are present. Read More »
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TSB #SA-047-22
Some vehicles may exhibit paint peeling on the front bumper. Read More »
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TSB #SA-029-22a
Customers may report excess wind noise from the vehicle and that noise may be coming from the crossbars or that the sunroof will not open because it contacts a crossbar or the load on the cross bars. Read More »
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TSB #SA-037-22
Customers may complain about either rear fender liner (mudguard) hanging down because it is too short to fit into the fender trim. Read More »
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TSB #SA-035-22
During PDI, an indentation in the rear bumper may be noticed, and in some cases, the customer may return after delivery to report the indentation. Read More »
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TSB #SA-032-22
Some customers may report a rattle from the sunroof area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. Read More »
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TSB #SA-027-22
Before beginning installation of the accessory illuminated door sill plate, review the information in this Service Alert or the parts may not fit correctly. Read More »
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TSB #SA-022-22
Before beginning the installation of the accessory side rocker trim (aka "garnish"), part number VA40-V3-100, read these instructions. Read More »
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TSB #SA-008-22
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
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TSB #09-009-23
Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. Read More »
STRUCTURE:BODY:ROOF AND PILLARS
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TSB #SA-070-23
Some customers may complain that the black felt padding on the A-pillar trim is visible. Read More »
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TSB #SA-029-22
Customers may report excess wind noise from the vehicle and that noise may be coming from the crossbars. Read More »
STRUCTURE:INTERIOR PANELS:DOOR
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TSB #SA-067-23
Some customers may complain that a door beltline molding is loose, fell off, or is missing. Read More »
LATCHES/LOCKS/LINKAGES
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TSB #SA-069-23
At PDI, it may be found that the outer door handle is missing the cover around the key cylinder. Read More »
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TSB #MSP60b
MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. Read More »
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TSB #MSP60c
MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. Read More »
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TSB #MSP60a
MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. Read More »
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TSB #SA-009-23F
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #09-024-23
Some customers may experience that the out-of-area (reception area) type auto lock function sometimes fails. Read More »
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TSB #SA-009-23e
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23c
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #MSP60
The driver??A?A?s door may be hard to unlock using the auxiliary key due to increased rotational resistance. Read More »
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TSB #SA-009-23b
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23a
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-004/23
Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. Read More »
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TSB #SA-053-22a
Some customers may complain about a missing rear seatback release button. Read More »
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TSB #SA-053-22
Some customers may complain about a missing rear seatback release button. Read More »
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
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TSB #MSP60a
MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. Read More »
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TSB #MSP60
MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN - TEMPORARILY SUSPENDED Attention all Mazda Dealers: Please see the Dealer Email below sent May 11, 2023. The MSP60 campaign is temporarily suspended. Read More »
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TSB #MSP60
The driver??A?A?s door may be hard to unlock using the auxiliary key due to increased rotational resistance. Read More »
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TSB #DRW50
A small number of vehicles were produced with the incorrect mechanical front door key and key lock cylinder installed. The repair will be an inspection or replacement of the key and key lock cylinder. Read More »
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TSB #SA-017-22a
Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. Read More »
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
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TSB #09-009-23
Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. Read More »
TIRES
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TSB #SA-013-24
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
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TSB #SA-014-24
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. Read More »
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TSB #SA-011-24
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »
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TSB #SA-008-23a
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
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TSB #SA-012-22
Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect tire pressures and/or tire pressure missing. Read More »
TIRES:SIDEWALL
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TSB #SA-014-24
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. Read More »
WHEELS
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TSB #SA-013-24
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
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TSB #SA-014-24
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. Read More »
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TSB #SA-011-24
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Read More »
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TSB #SA-008-23a
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
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TSB #SA-031-23
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint ... Read More »
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TSB #RF-23-06
Due to a short-term supplier change, a series of wheels are applicable from the 2023 CX-50. See table below for a visual representation along with the part number (part number can also be verified by the stamping located in the wheel). Read More »
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TSB #SA-008-23
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
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TSB #SA-033-22
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
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TSB #SA-031-22
Some customers may complain that the tire sidewalls are distorted or "damaged". Read More »
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TSB #SA-006-22a
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »
TRAILER HITCHES
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TSB #ONP08
ONP08 - 2023 CX-50 OWNERS MANUAL CONCERN - LEAFLET INSERT - The Owners Manual for certain CX-50 vehicles does not contain instructions as summarized below, which could cause a customer to not properly understand certain operating ... Read More »
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TSB #RF-23-05
CX-50 7-Way Trailer Hitch Harness Instructions. When installing CX-50 7-way trailer hitch harness, please make sure to use the newly updated installation instructions designated for part numbers VA41V7780A/VAS1V7780A. Read More »
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TSB #SA-021-22a
The installation instructions included in the box with the tow hitch accessory, part number VA40-V3-920, are not correct. Please read this Service Alert before beginning the installation process of the accessory tow hitch. Read More »
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TSB #SA-021-22
The installation instructions included in the box with the tow hitch accessory, part number VA40-V3-920, are not correct. Please read this Service Alert before beginning the installation process of the accessory tow hitch. Read More »
SEATS
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TSB #SA-080-23
When folding down the rear seat back, there is a possibility that the seat belt buckle may cause a dent on the rear seats. This occurs because the buckle is stored too low on the belt, pressing it between the seat back and the seat bottom. Read More »
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TSB #09-007-23c
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »
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TSB #09-007-23b
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »
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TSB #ONP08
ONP08 - 2023 CX-50 OWNERS MANUAL CONCERN - LEAFLET INSERT - The Owners Manual for certain CX-50 vehicles does not contain instructions as summarized below, which could cause a customer to not properly understand certain operating ... Read More »
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TSB #09-007-23a
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »
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TSB #09-007-23
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »
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TSB #09-043-22
Some customers may complain about a missing rear seatback release button. This is caused by an incomplete assembly at the factory. To correct this issue, the production process of the seat back has been modified. Read More »
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TSB #09-012-22
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »
BACK OVER PREVENTION:DISPLAY FUNCTION
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TSB #MSP59 MSP60
MSP59: On the 360??A? View Monitor, the 360??A? or rear view may not be displayed correctly on the center display. The area surrounding the vehicle may be displayed as shifted from the actual position. Read More »
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TSB #MSP59
On the 360??A? View Monitor, the 360??A? or rear view may not be displayed correctly on the center display. The area surrounding the vehicle may be displayed as shifted from the actual position. Read More »
EQUIPMENT
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TSB #SA-017-24
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #ONP09
Launch of Owner Notification Program ONP09 a?? 2023MY Mazda CX-50 Wind Noise from Roof Rack Crossbars. Read More »
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TSB #SA-009-24a
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »
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TSB #SA-009-24
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »
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TSB #09-001-23a
Some vehicles may exhibit an a??In Vehicle Network Malfunctiona?? message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been ... Read More »
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TSB #01-007-23a
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
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TSB #PF-23-09
MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Read More »
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TSB #MSP60b
MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. Read More »
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TSB #MSP60c
MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. Read More »
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TSB #SA-036-23
Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the ... Read More »
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TSB #SA-016-22a
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method Read More »
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TSB #SA-045-22a
The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. Read More »
-
TSB #SA-011-22b
The CX-50 has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
-
TSB #SA-019-22b
Mazda Connected Services Frequently Asked Questions (FAQs) Read More »
-
TSB #SA-049-22
Some vehicles may exhibit the trim peeling off the EPB (Electronic Parking Brake) or power window switches. Read More »
-
TSB #DRW50
A small number of vehicles were produced with the incorrect mechanical front door key and key lock cylinder installed. The repair will be an inspection or replacement of the key and key lock cylinder. Read More »
-
TSB #SA-029-22a
Customers may report excess wind noise from the vehicle and that noise may be coming from the crossbars or that the sunroof will not open because it contacts a crossbar or the load on the cross bars. Read More »
-
TSB #SA-039-22
Some customers may complain about scratches on the instrument cluster lens. Read More »
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TSB #SA-027-22b
Before beginning installation of the accessory illuminated door sill plate, review the information in this Service Alert or the parts may not fit correctly. Read More »
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TSB #SA-036-22
If the mechanical keys cannot be located during PDI, review the suggested steps below prior to moving forward with key replacement. Read More »
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TSB #SA-027-22a
Before beginning installation of the accessory illuminated door sill plate, review the information in this Service Alert or the parts may not fit correctly. Read More »
-
TSB #SA-029-22
Customers may report excess wind noise from the vehicle and that noise may be coming from the crossbars. Read More »
-
TSB #SA-027-22
Before beginning installation of the accessory illuminated door sill plate, review the information in this Service Alert or the parts may not fit correctly. Read More »
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TSB #SA-026-22
Apple CarPlay / Android Auto Frequently Asked Questions (FAQs) Read More »
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TSB #SA-021-22
The installation instructions included in the box with the tow hitch accessory, part number VA40-V3-920, are not correct. Please read this Service Alert before beginning the installation process of the accessory tow hitch. Read More »
-
TSB #09-012-22
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Read More »
-
TSB #SA-012-22
Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect tire pressures and/or tire pressure missing. Read More »
-
TSB #SA-011-22
The CX-50 has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
EQUIPMENT:ELECTRICAL
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TSB #SA-015-23e
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will ... Read More »
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TSB #SA-016-23
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method Read More »
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
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TSB #SA-042-23a
Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information. Read More »
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TSB #SA-042-23
Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information. Read More »
EQUIPMENT:ELECTRICAL:INFOTAINMENT
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TSB #SA-017-24
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #09-039-23
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »
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TSB #SA-009-23i
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23h
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23g
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23F
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23d
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23c
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #DRW46
DRW46 - 2023 CX-50 - APPLE CAR PLAY/ANDROID AUTO SOFTWARE UPDATE. The Apple Car Play and Android Auto (AA/CP) software in the vehicles below needs to be updated to the latest version. Read More »
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TSB #SA-009-23a
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
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TSB #SA-009-23
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »
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TSB #SA-017-22a
Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. Read More »
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TSB #DRW46
The Apple Car Play and Android Auto (AA/CP) software in the vehicles below needs to be updated to the latest version. The affected vehicles were built with an older version of the software and AA/CP functions may not work correctly. Read More »
EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
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TSB #09-039-23
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »
EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE
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TSB #09-023-23b
Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start charging. Read More »
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TSB #SA-021-23b
Qi Wireless Charger symptom troubleshooting Read More »
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TSB #SA-028-22
Qi Wireless Charger Symptom Troubleshooting Read More »
EQUIPMENT:MECHANICAL
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TSB #SA-006-22a
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »
EQUIPMENT:MECHANICAL:CARRIER/RACK
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TSB #SA-029-22
Customers may report excess wind noise from the vehicle and that noise may be coming from the crossbars. Read More »
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
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TSB #SA-005-23a
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »
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TSB #SA-015-23c
Frequently Asked Questions (FAQ) Read More »
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TSB #SA-015-23b
Mazda Connected Services - Frequently Asked Questions (FQA) Read More »
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TSB #SA-015-23
Mazda Connect Services - Frequently Asked Questions (FAQ) Read More »
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TSB #SA-014-22
Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. Read More »
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TSB #DRW47
The Manual booklet kit inside the vehicle must be replaced with an updated version as the original warranty information is outdated. The repair will be to discard the old booklet kit and replace with a new version. Read More »
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TSB #01-003/22
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
EQUIPMENT ADAPTIVE/MOBILITY
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TSB #SA-009-24a
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »
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TSB #SA-009-24
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will ... Read More »
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TSB #SA-006-24
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »
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TSB #SA-025-23a
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Read More »
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TSB #SA-079-23
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts. Read More »
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TSB #SA-077-23
This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. Read More »
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TSB #SA-027-23c
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored. Read More »
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TSB #SA-032-23a
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
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TSB #09-023-23a
Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start charging. Read More »
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TSB #SA-015-23d
Connected Services, Frequently Asked Questions (FAQ) Read More »
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TSB #SA-027-23a
IN-VEHICLE NETWORK MALFUNCTION AND MASTER WARNING LIGHT ON. DTC U3000:04 STORED (DOES NOT APPLY TO 09-001/23) Read More »
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TSB #SA-012-22
Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect tire pressures and/or tire pressure missing. Read More »
UNKNOWN OR OTHER
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TSB #SA-027-23c
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored. Read More »
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TSB #SA-067-23
Some customers may complain that a door beltline molding is loose, fell off, or is missing. Read More »
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TSB #09-009-23
Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. Read More »
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TSB #SA-039-22
Some customers may complain about scratches on the instrument cluster lens. Read More »
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TSB #SA-004-22b
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Read More »
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TSB #SA-019-22a
Mazda Connected Services Frequently Asked Questions (FAQs) Read More »