CarComplaints.com Notes: The Toyota Matrix is the mechanical twin of the Pontiac Vibe.
Both models were a joint GM-Toyota venture, manufactured together at a NUMMI production facility in Fremont, CA. Only the heating & A/C systems are different.
10.0
really awful
Crashes / Fires:
10 / 1
Injuries / Deaths:
10 / 0
Average Mileage:
55,099 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Toyota Matrix. The contact received notification of NHTSA campaign numbers: 15V013000 (electrical system) and 14V312000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2003 Toyota Matrix. The contact received notification of NHTSA campaign numbers: 15V043000 (air bags) and 14V312000 (electrical system); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I was notified in March that my car had a bad airbag and I would be notified when it would be replaced. I just talked to my dealer and they have no idea when it will get done. That seems un acceptable to me that we have 3/4 of a car til it gets replaced. Shouldn't there be a timetable on recalls? thank you.
The contact owns a 2003 Toyota Corolla matrix. The contact received an interim notification for NHTSA campaign number: 15V043000 (air bags) in March of 2015; however, the parts needed to do the repair were still not available. The contact felt the manufacturer exceeded a reasonable amount of time. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 7/14/15 updated 07/21/15
The contact owns a 2003 Toyota Matrix. The contact received notification of NHTSA campaign numbers: 15V043000 (air bags) and 14V312000 (air bags). The contact stated that the part was not available within a reasonable amount of time to repair the vehicle. The dealer did not give a specific date for when the part would become available. The manufacturer was notified. The contact had not experienced a failure. MA 10/15/2015 updated 10/17/2017
- Carson City, NV, USA
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The contact owns a 2003 Toyota Matrix. The contact received notification of NHTSA campaign numbers: 15V043000 (air bags) and 14V312000 (air bags); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The VIN was invalid. The contact had not experienced a failure. Updated 8/10/15
The contact owns a 2003 Toyota Matrix. The contact received notification of NHTSA campaign numbers: 15V043000 and 14V312000 (air bags) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made of the issue. The contact had not experienced a failure. Updated 6/17/15 updated 11/23/2015
While stopped at a red light, the driver side airbag in my 2003 Toyota matrix deployed striking me in the head/chest area. Stunned and disoriented, I didn't realize what had happened until a good samaritan helped me out of the car. She was telling me to exit the car, however, my seatbelt had retracted and locked with such tension, that I was barely able to reach across and press the release button. After the driver side airbag deployed the passenger airbag deployed as well, causing damage to the windshield. There was one or two subsequent explosions - I am unsure what those noises were. I was able to put the car in park and exit the vehicle. A police officer was nearby and heard the explosion and came over to check on the situation. He tried turning the car off, but the horn was stuck and continued to honk - he then decided to turn the vehicle back on, which stopped the honking of the horn. The car was still able to be driven and an officer drove the car across the street to a local Toyota dealership. My car still sits in the lot where Toyota has performed inspections, diagnostic tests, downloaded data and compiled a report (of which I have not received a copy of) that has been sent to Toyota legal. Ironically, I received a recall in the mail one week after the incident for an SRS / ECU recall.
The contact owns a 2003 Toyota Matrix. The contact stated that the notice for NHTSA campaign number: 14V312000 (air bags) was received in April of 2015. The parts needed for the repair were not available. After contacting the dealer, the contact was informed that no appointment could be scheduled until the parts became available. No further information was available. The contact had not experienced a failure.
The contact owns a 2003 Toyota Matrix. While driving approximately 15 mph, the contact's vehicle crashed into the rear end of another vehicle. The frontal air bags failed to deploy. It were no injuries sustained. It was unknown if a police report was filed. The vehicle was towed to the contact's residence. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000. Updated 5/29/15 the consumer stated there was too much damaged caused for such a low speed impact accident. The bumper, radiator and engine were all damaged durning the accident. Updated 11/6/15
The contact owns a 2003 Toyota Matrix. The contact received a notification for NHTSA campaign number: 14V312000 (air bags) in September of 2014; however, the dealer stated that the parts needed to do the repair were still not available. The contact stated that the manufacturer exceeded a reasonable amount of time. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I can not get a straight answer from Toyota, both my local dealer and the corporate office regarding a passenger air bag recall (front passenger airbag inflator module). It's been almost a full year, and no one can tell me when this repair will be done. The last letter I received (Feb. 3, 2015) from Toyota, said they are working on states with high humidity first. Their solution, is not to drive the vehicle and use public transportation, and rent a vehicle. This is not a solution. I live in Massachusetts, and it gets pretty humid during the summer months. I think Toyota thinks the longer they wait the fewer recalls they will have to perform as the vehicles are getting older and older.
The contact owns a 2003 Toyota Matrix. The contact received notification of NHTSA campaign number: 14V312000 (air bags) and stated that the parts needed were not available. The dealer did not provide a specific date for when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
The contact owns a 2003 Toyota Matrix. The contact received a notification for NHTSA campaign number: 14V312000 (air bags) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2003 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V043000 (air bags) and NHTSA campaign number: 14V655000 (air bags). However, the parts needed were not available. The contact mentioned that the manufacturer had exceeded a reasonable amount of time for repair. The dealer stated the parts needed for repair were not available. The manufacturer was made aware of the delay. The contact had not experienced a failure.
The contact owns a 2003 Toyota Matrix. The contact received a notification of NHTSA campaign number: 14V312000 (air bags) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2003 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 14V312000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Some Toyota matrix's have a recall on the spiral cable, not mine. It has been out for 3 years, I can't get Toyota to even research my claim as they state that my car doesn't fit their recall profile.
Toyota airbag recall case #[xxx] **/13/15: Had to drive 135 miles with 72 yr old vietnam vet business partner crammed in back seat amongst other cargo during a business trip.*** must operate vehicle with passenger in car for business 85% of usage time. Otherwise I cannot run my business!! Toyota refuses to provide me with a solution or a rental until solution is available. They want me to put my 72 yr old vietnam vet business partner in back seat with fully loaded cargo rather than help me fix the airbag problem. They absolutely refuse to help me. This is wrong. I cannot operate my vehicle for business without my business partner. Toyota will not provide me with any workaround, nor any solution, in any timely manner. But yet they tell me I cannot operate my vehicle safely as I need to do to continue running my business. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Cleveland, OH, USA