Notes: The Toyota Matrix is the mechanical twin of the Pontiac Vibe.

Both models were a joint GM-Toyota venture, manufactured together at a NUMMI production facility in Fremont, CA. Only the heating & A/C systems are different.


really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
17,504 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Matrix body / paint problems

body / paint problem

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2004 Toyota Matrix Owner Comments

problem #2

Jun 252006

Matrix 4-cyl

  • 0 miles


2004 Toyota Matrix - windows, door handles and surging electric windows rattle, grind and pop. Dealer could not address problem. Eventually the window fell out. Engine surges while stopped at light or in traffic. Dealer could not address problem. The door handles have a "metallic" finish that peels away. Occupants have cut their fingers on the edge of metal/plastic that was coming away. Eventually got worse to where you could see the white plastic handle underneath so I peeled away the remaining sharp edges and caution occupants. Dealer offered to repair at my expense. Contacted the Toyota customer service experience center and was referred back to a dealer.

- Pompano Beach, FL, USA

problem #1

Jul 202007

Matrix 4-cyl

  • Manual transmission
  • 35,009 miles
The contact owns a 2004 Toyota matrix (na). The dealer informed the contact that a bike rack could be placed on his vehicle. While driving 60 mph, the bike rack pulled apart the back door metal and loosened the bolts. The dealer stated that Toyota corporation will decide whether or not to repair the door. The current mileage was 36,239 and failure mileage was 35,009.

- Philadelphia, PA, USA

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