CarComplaints.com Notes: The Toyota Matrix is the mechanical twin of the Pontiac Vibe.
Both models were a joint GM-Toyota venture, manufactured together at a NUMMI production facility in Fremont, CA. Only the heating & A/C systems are different.
10.0
really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
39,493 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2004 Toyota Matrix. The contact received notification of NHTSA Campaigns: 08V162000 (Visibility), 15V043000 (Air Bags) and 15V285000 (Air Bags) and requested to be removed from the recall distribution list. The vehicle was destroyed several years ago. The contact stated that they have not owned the vehicle involved for many years.
Takata recall will someone get Toyota to repair my car? I have been trying to get my airbag hazard repaired since 2014 recall came out. No success to date. Meanwhile forced to drive potential bomb. It appears Toyota is giving people the run-around. I stayed on the line for great length of time and was told to call back later and cut off. Dealer is not calling back. Any help will be greatly appreciated, thank you, information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Takata recall Toyota is only replacing my passenger side air bag, but they are refusing to replace the driver side airbag. Both airbags are takata airbags. They are putting my life at risk and I need to have both airbags replaced. Please let me know how I can get both airbags replaced under the takata recall. This is my contact information: Email:[xxx] phone:[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Takata recall. I've been receiving recall notices for this vehicle for years. I have been attempting to have three issues resolved, only one of which is the takata airbag problem. I have attempted to make an appointment for the repairs at the nearest Toyota dealer to me (about a 2.5 hour-rt drive from my home) for the past year+, but I am repeatedly told that they are awaiting the part(s) for the takata airbag repair. To make things worse, I constantly receive flyers from Toyota urging me to have the repairs done asap. I would like to. But apparently, Toyota is having problems getting the parts to their dealerships. In the meanwhile, I'm driving a potentially dangerous car.
- Mariposa, CA, USA
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Takata recall not addressed by the manufacturer in a timely manner. Recall number: 08V162 from 2008, recall status is incomplete. Leading to power windows completely immovable. Manufacturer failed to remedy these recalls in a timely manner.
The contact owned a 2004 Toyota Matrix. While driving 3 mph, the vehicle accelerated rapidly without warning and caused a crash. The contact crashed into another vehicle. The air bags did not deploy. A police report was filed and there were no injuries. The vehicle was destroyed. It was unknown if the vehicle was towed because the contact could not remember. Motter auto repair of oakland, California was made aware of the crash and repaired the front passenger side of the vehicle and the passenger door. The manufacturer was not made aware of the crash. In addition, the failure recurred on two separate occasions. While driving 2 mph, the vehicle accelerated rapidly without warning again. There was no crash and the contact was able to regain control of the vehicle. Also, while driving 2 mph, the vehicle accelerated rapidly without warning and crashed into the contact's garage door. The air bags did not deploy. A police report was not filed. The contact sustained injuries to the left leg and left hand, which required medical attention. The vehicle was not damaged. The failure mileage was 70,000. The VIN was not available.
Takata recall I took my car in for the recall and was told a few weeks later that it was complete. When I went to pick up my car, he told me that it was only partially done, but was "completely safe". he went on to explain that they replaced the one part that caused the airbags to deploy, so not to worry about the safety anymore. I just received the recall again saying that the parts were available, and that it was important to get it fixed because the airbags are still not safe. I am livid...I drive this car daily, and have my children in it as well. A year and a half later?!! completely unacceptable.
Takata recall. The contact owns a 2004 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V043000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. However, the interim recall notice stated that the parts were available. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
I have been trying to get a recall 15V043 done since Jan/Feb this year and I keep calling the dealer and getting told they have never been sent the parts ever. I also have the air bag recall 15V285 and this is the second time ive called them regarding this recall as well. Wtf do they never get parts now" whats really annoying is I keep getting letters in the mail regarding recalls and this last one says "why haven't we heard from you"" even though ive called multiple times.
Takata recall. The contact owns a 2004 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. I was told by a local portland, or Toyota dealer that the replacement parts for the takata inflator recall are back-ordered for an indefinite 6-12 month period and warned that it could possibly take even longer. Toyota corporate customer service confirmed that timeline by speaking with a different portland, or Toyota dealer. Toyota further informed me that I cannot have a passenger in the front seat until the takata inflator has been replaced. Toyota has been very upfront and helpful in attempting to resolve this issue, which is commendable, but I'm filing this vehicle safety complaint because 6-12 months for a safety recall repair does not qualify for being done in a "timely manner" and not being able to have a passenger in the front seat for up to a year will be very difficult and problematic. To be clear, the passenger airbag in my vehicle has not deployed.
I took my car to the Toyota dealer to fix the airbag recall on 8/31/2015 and 1/20/2016. After fixing the air bag, I hear some kind of noise coming from the passenger side dash board next to air bag. I mentioned it to the dealer and have them look at it but they mentioned its nothing. I still have that noise coming out from there. I;M worried. Looks like they didnt replace the airbag inflator properly.
Takata recall this car was a recall, it was taking in on 02/11/2016 for the air bag now it need to be fix for over $500.dollars today date 07/01 2016 on the recall was this air bag I want to know was this taking care of at the time of service?
Takata recall. The contact owns a 2004 Toyota Matrix. The contact received notification of NHTSA campaign numbers: 15V285000 (air bags) and 15V043000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2004 Toyota Corolla matrix. The contact received a recall notification for NHTSA campaign number: 15V043000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2004 Toyota Matrix. The contact received notification of NHTSA campaign numbers: 15V285000 (air bags) and 15V043000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2004 Toyota Matrix. The contact received notification of NHTSA campaign numbers: 15V285000 (air bags) and 15V043000 (air bags); however, the parts to do the repairs were unavailable. The contact had not experienced any failures. The manufacturer was not made aware of the issue. Parts distribution disconnect.
Takata recall. The contact owns a 2004 Toyota Corolla matrix. The contact received notification of NHTSA campaign numbers: 15V285000 (air bags) and 15V043000 (air bags); however, the part to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2004 Toyota Corolla matrix. The contact stated that the air bag warning light illuminated. The vehicle was serviced under NHTSA campaign number: 15V286000 (air bags) but the remedy failed to repair the vehicle. The contact mentioned that the air bag warning light remained illuminated after the recall repair. The manufacturer was notified of the failure. The failure mileage was 170,000.
A D V E R T I S E M E N T S
- View Park, CA, USA