Notes: The Toyota Matrix is the mechanical twin of the Pontiac Vibe.

Both models were a joint GM-Toyota venture, manufactured together at a NUMMI production facility in Fremont, CA. Only the heating & A/C systems are different.


really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
37,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Matrix windows / windshield problems

windows / windshield problem

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2004 Toyota Matrix Owner Comments

problem #3

Mar 032014


  • 78,000 miles


The contact owns a 2004 Toyota Matrix. The contact stated that the vehicle would make a loud abnormal noise when the passenger side window was rolled down. The contact stated that the vehicle was repaired under NHTSA campaign number: 08V162000 (visibility). However, the failure persisted. The approximate failure mileage was 78,000.

- Patomic, MD, USA

problem #2

Oct 082008


  • 33,000 miles
The contact owns a 2004 Toyota Matrix. In may of 2008, the vehicle was taken to the dealer to replace the window bolts according to NHTSA campaign id number 08V162000 (visibility: Glass). On October 8, 2008, while driving 65 mph, the front driver's side window shattered. The vehicle was taken back to the dealer and they stated that they would call the manufacturer to request additional repairs. The current and failure mileages were 33,000.

- Evansville, IN, USA

problem #1

Jun 252006

Matrix 4-cyl

  • 0 miles
2004 Toyota Matrix - windows, door handles and surging electric windows rattle, grind and pop. Dealer could not address problem. Eventually the window fell out. Engine surges while stopped at light or in traffic. Dealer could not address problem. The door handles have a "metallic" finish that peels away. Occupants have cut their fingers on the edge of metal/plastic that was coming away. Eventually got worse to where you could see the white plastic handle underneath so I peeled away the remaining sharp edges and caution occupants. Dealer offered to repair at my expense. Contacted the Toyota customer service experience center and was referred back to a dealer.

- Pompano Beach, FL, USA

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