CarComplaints.com Notes: The Toyota Matrix is the mechanical twin of the Pontiac Vibe.
Both models were a joint GM-Toyota venture, manufactured together at a NUMMI production facility in Fremont, CA. Only the heating & A/C systems are different.
10.0
really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
4 / 0
Average Mileage:
36,294 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V286000 (air bags); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall - this is my only car and I have two kids to Transport as well as others and I cannot guarantee that no one sits in the front passenger side as requested. I am also concerned with my own safety as the driver, plus my son is starting to drive in 1 month as he gets his learners permit. I am in the priority 1 group but have heard nothing about getting this corrected.
- Chesterfield, VA, USA
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Takata recall. The contact owns a 2005 Toyota Matrix. While the vehicle was parked, the contact noticed a bulge where the front passenger side air bag was located. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 15V285000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 133,000. VIN tool confirms parts not available.
Takata recall: My complaint is that the NHTSA site says the recall was 6/16/2015. I only got the notice in probably August but there is not date on it. This means I cannot carry a passenger in my front passenger seat without liability. I have called the dealer and Toyota. Neither knows any time this will be fixed in my area, Oregon. It is ridiculous that I have to can't carry a passenger in my car for such a long time. Is there a fix" when are you requiring Toyota to supply parts? can I ask them fora rental car until they get this fixed" they should have dated their letter!
Takata recall. The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced failure. VIN tool confirms parts not available.
The contact owns a 2005 Toyota Corolla matrix. The contact stated that the recall notice for NHTSA campaign number: 15V285000 (air bags) was received in June of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure. Updated 02/12/16
Takata recall: In June 2015 I received this notice of a safety recall due to the airbag inflators possibly being manufactured in such a way as to where they could retain moisture which could rupture and cause serious injury or death.I am advised to not let anyone sit in the passenger seat till it is fixed. It has been six months! this is way way beyond a reasonable amount of time to have this fixed. Horrible customer service Toyota! I am the care taker of my elderly parents and drive them on errands and to appts ect. I also care for my grand daughter. And carpool to school. This has been a hugh burden on me. For the record my air bag light is always on, and my clock and stereo keep resetting. The passenger airbag constantly blinks and the no seat belt sign blinks and beeps as if someone was sitting there with out a seatbelt. You are unprepared to fix this situation, and I find this unacceptable. Everytime I get in my car, I am worried they could deflate and injure or kill myself or my parents or granddaughter. Unfortunately I have no choice but to use my vehicle as it is the only one I have. You may contact me asap regarding a rental car until this is resolved. I am no longer putting my life at risk because you are unprepared ! I will be filing a complaint with the BBB as soon as I am done with this, and will contact an attorney if need be. Awaiting your prompt reply regards, linda
Takata recall. The contact owns a 2005 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata airbag recall. We received the recall letter in August. Since then, we have not been able to use our car with anyone in the front passenger seat. That puts a strain on our family...we can't drive the car with 5 people and we think Toyota should do something to allow us to use our car in a normal way. They have proposed a loaner car, but we would have to pay the insurance, as our personal car insurance does not cover a long term rental that is due to a recall. As there is no end in sight, that could become impossibly expensive. It just doesn't seem fair to put our family out like this, with no idea when it will end.
Takata recall. The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2005 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2005 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2005 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) and stated that the part needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 1/21/16
The contact owns a 2005 Toyota Matrix. The contact stated that the air bag warning indicator illuminated. The failure was intermittent. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 81,854. VIN tool confirms parts not available...updated 02/19/16
The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Received recall notice from Toyota for the front passenger air bag inflator to be replaced. Attempted to make three appointments two months apart, and consistently told by the dealer (Toyota of santa barbara, ca) the parts are not avaialble.
I received notification of a recall several months ago. The letter stated that I should submit a complaint to the NHTSA if I felt that Toyota had not remedied the defect within a reasonable time, which is the reason for this complaint. I have asked my local Toyota dealer when this will be repaired and have only been told that I will get another notice when parts are available. It is extremely inconvenient to have passengers ride in the back seat all the time since Toyota has advised against allowing passengers in the front passenger seat. This is far too long to wait for resolution of this problem.
A D V E R T I S E M E N T S
- Saugerties, NY, USA