CarComplaints.com Notes: The Toyota Matrix is the mechanical twin of the Pontiac Vibe.

Both models were a joint GM-Toyota venture, manufactured together at a NUMMI production facility in Fremont, CA. Only the heating & A/C systems are different.

10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
18,929 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Toyota Matrix seat belts / air bags problems

seat belts / air bags problem

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2011 Toyota Matrix Owner Comments

problem #14

Mar 122020

Matrix

  • miles

A D V E R T I S E M E N T S

The contact owns a 2011 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 20V024000(air bags) however, the part to do the recall repair was unavailable. Larry H. miller Toyota corona located at (1700 w 6th St, corona, ca 92882) was contacted and confirmed that the part was not yet available. The contact was not provided information as to which air bags were affected under the recall. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Corona, CA, USA

problem #13

Dec 202017

Matrix

  • miles
Takata recall. The contact owns a 2011 Toyota Matrix. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called West kendall Toyota at (786) 619-3668 (located at 13800 sw 137th ave, miami, fl 33186) where it was confirmed that parts were not available. The manufacturer also informed the contact that parts were not available. The contact had not experienced a failure. Parts distribution disconnect.

- Miami, FL, USA

problem #12

Nov 302016

Matrix

  • 58,000 miles
The contact owns a 2011 Toyota Matrix. While the vehicle was stationary, it was involved in a front end collision. The air bags did not deploy. A police report was filed. The vehicle was able to be driven from the scene. The dealer and manufacturer were not contacted. There was one injury that required medical attention. The contact suffered from a tear in her rotator cuff. The failure mileage was approximately 58,000.

- Austin, TX, USA

problem #11

Mar 062017

Matrix

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2011 Toyota Matrix. The contact received notification of NHTSA campaign number: 17V006000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called ira Toyota (468 main St tewksbury, MA) and was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.

- Medford, MA, USA

problem #10

May 232016

Matrix

  • miles
Takata recall. The contact owns a 2011 Toyota Matrix. The contact received notification of NHTSA campaign number: 16V340000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (sloane Toyota of malvern, phone number: 484-329-7300) did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.

- West Chester, PA, USA

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problem #9

May 232016

Matrix

  • miles
Takata recall. The contact owns a 2011 Toyota Matrix. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to san francisco Toyota (3800 geary blvd, san francisco, ca 94118 (415) 750-8300) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- San Francisco, CA, USA

problem #8

Jul 282016

Matrix

  • 70,000 miles

A D V E R T I S E M E N T S

Takata recall: In July 2016 I received notice from Toyota of passenger air bag recall & told no one can ride in the passenger seat. I have a disabled daughter who cannot sit in the back. I called Toyota Corp and they arranged with the local dealer to provide me with a rental car. My car has been sitting outside in the desert heat, blowing sand and sun for a year now. In December 2016 the dealer refused to pay the rental bill of $1085 and my credit card was charged. I fought for a month and a half with the dealer, the rental company and Toyota Corp and finally received a check for $1085. The January 2017 bill was paid but none since and I now have another $1085 on my credit card and the possibility of another four months of charges. The dealer representatives refuse to return my calls or offer any explanation other than they never got the bills. I faxed the bills to them and the mgr. Of enterprise rental went to see them personally - to no avail. Toyota Corp says they can do nothing about the dealer not paying. There is no plan for when my car will be fixed nor what kind of condition it will be in when and if I ever get it back. Please advise if I have any options. I am 84 years old, and caregiver for a disabled daughter who needs to travel 100 miles away once or twice a month for medical attention. We both need walkers, so I need a car that I can load and unload on these trips. The rental car is perfect, but I cannot afford $1085 a month when the dealer had agreed to this arrangement.

- Apple Valley, CA, USA

problem #7

Jan 012011

Matrix

  • miles
Takata recall - no resolution or fix

- Fillmore, CA, USA

problem #6

May 232016

Matrix

  • miles
Takata recall. The contact owns a 2011 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Belcher Town, MA, USA

problem #5

May 232016

Matrix

  • 75,000 miles
Takata recall- this car has had a recall for the faulty passenger airbag and I use this car for transporting my child. I would like to have this problem fixed as soon as possible as I'm putting my child's safety at risk in its current condition. If Toyota can't resolve this in a timely manner I need a rental car until they are able to resolve it. Thanks

- Jacksonville, FL, USA

problem #4

Jun 012016

Matrix

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2011 Toyota Matrix. The contact received notification of NHTSA campaign number: 16V340000 (air bags) and had not received the second notice to determine when the parts may become available to receive the recall repair. The manufacturer was notified of the issue. VIN tool confirms parts not available.

- Seminole, FL, USA

problem #3

Jul 162016

Matrix

  • 62,000 miles
Takata inflators. I have not been call for a solution. There remedy is do not operate the vehicle with an occupant in the front passenger seat. I would like to solve this matters since I bought a car for 5 people, not 4. and Toyota don't ant to fix it because they say they don't have the remedy.

- Miami, FL, USA

problem #2

Jul 262016

Matrix

  • miles
Takata recall. The contact owns a 2011 Toyota Matrix. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Austin, TX, USA

problem #1

Jul 112016

Matrix

  • miles
Takata recall. The contact owns a 2011 Toyota Matrix. The contact was made aware of NHTSA campaign number: 16V340000 (air bags). However, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.

- Kettering, OH, USA

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