This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
One of consumers Firestone tires was recalled and replaced, consumer feels the remaining tires were a potential risk and had them replaced, consumer request reimbursement. Nlm
Firestone Wilderness AT right rear tire experienced tread separation and caused the vehicle to rollover due to loss of control, one person was ejected from the vehicle and was killed, another person was injured. (attorney for client)
All four tires have cracks around the tread as if to separate from the tire, consumer replaced all four tires (Firestone Wilderness AT P235/75R15 dotvnhl1py307). Nlm
- Spokane, WA, USA
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Consumer had recalled tires replaced and requested reimbursement, consumer believes it is taking and excessive amount of time (5 weeks) for it to arrive. Nlm
The Firestone ATX P 235/75R15 1053 M/S tires on the vehicle experienced tread separation and one blowout, the tires are not included in the recall, consumer is having difficulty getting reimbursement for the defective tires and is being denied service by the dealership. (attorney for consumer)
PE00 020; consumer was traveling about 65 mph on highway and heard a noise. Vehicle started to flip over twice. Dreiver's side rear tire tread separated. Firestone, wilderness, P23575/R15, a#dot vdhlity. There were some injuries.
Consumer wants a refund for Firestone tires that he replaced before recall was announced, Firestone is not willing to do so. The tires were Firestone wilderness 15 inch tires.
Tire separated in July 2000. Fortunately, tire did not blow. I replaced all 4 tires at a cost of $473.56. I purchased four Firestone Wilderness AT tires for my Ford Explorer on July 5, 2000, to replace the Firestone widerness at tires that came with the vehicle. I wrote a letter to Firestone on August 11, 2000, no acknowledgement or reply. I submitted a claim form to Firestone on August 24, 2000, all I get is a run around. I wrote to Ford Motor Company on September 15, 2000, a Ford customer service rep called me to acknowledge receipt of the letter, and gave me the 800 number for Firestone, and said it is not Ford's problem. On September 23, 2000, I went to a Firestone dealer in wycoff, NJ, they put my name on a list and said they would call me when replacement tires come in. All I get is a run around, neither Firestone, nor Ford will take any responsibility for this fiasco. All I want now is one thousand dollars, to reimburse me for the tires I bought in July, and allow me to purchase Goodyear tires for the Explorer that now sits in my driveway. Thank you, john P. weindler. (tiresize: P235/75R15)( dot number: Tire size: P235/75R15 )
Heard news on tv & checked tires. Noticed cracks 1/2 inch from tread on casing. Took vehicle to Firestone retailer & Ford to have tires replaced. Tires on recall & could not get replaced due to a 4 month wait.
Notice report on tv & checked out tires. Noticed cracks on sidewalls between tread & the casings. Cracks wereon all four tires & went all the way around. Have not been in contact with tire retailer. Firestone Wilderness AT P235/75R15.
Consumer is unhappy with the recall situation because there is not a authorized Firestone dealer in consumers location, consumer wants permission to use a non-Firestone dealer to have the tires replaced. Nlm
Defective Firestone at tire was included in recall and was replaced by consumer, consumer was denied reimbursement under recall 00T-005 because the tire was purchased prior to August 9,2000 and were not purchased on a prorated basis. Nlm
The rubber on the right front Firestone tire was separating from the sidewall, soon after the left front tire had a tread separating which caused poor handling, consumers tires are not included in the recall 00T-005 but consumer request reimbursement
Firestone ATX tires (P235/75R15) came as original equipment on vehicle, after hearing of the recall consumer searched many Firestone dealers for replacement tires and could not find any, not one dealer offer to the check tires or serial numbers, only one of consumers tires had the correct serial number for the recall, consumer recieved no notice from Firestone of the recall, consumer wants to be reimbursed for all replaced tires. Nlm
A D V E R T I S E M E N T S
- Chicago, IL, USA