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Cracked Panel Below The Rear Window
2002 Ford Explorer (Page 21 of 32)
This problem may be covered under warranty. Ask your Ford dealer.
CarComplaints.com Notes: The 2002 Ford Explorer is hands-down our worst vehicle on record. "Avoid like the plague" is putting it lightly.
The 2002-2005 Explorer has a very well-established record of expensive transmission failure at under 100k miles. The Explorer has an enclosed transmission which is typically replaced with a rebuilt transmission at a cost of almost $3,000.
Another common problem for the 2002-2003 Explorer is wheel bearing failure at around 90k miles, with a typical repair bill of $500 to $1000 depending on how many wheel bearings failed.
Adding insult to injury, the 2002-2005 Explorer also has a massive problem with the rear panel cracking. While it's a minor annoyance compared to transmission failure, ironically the crack usually goes right through the Ford logo.
6.5
fairly significant- Typical Repair Cost:
- $450
- Average Mileage:
- 79,300 miles
- Total Complaints:
- 622 complaints
Most Common Solutions:
- Ford should pay for it (396 reports)
- not sure (86 reports)
- paid to have rear panel replaced (48 reports)
- file complaint with NHTSA to get a recall issued (26 reports)
- start a class action suit and get damages reimbursed (17 reports)
- dealership replaced the entire panel (10 reports)
body / paint problem
Helpful websites
- Cracked Ford Explores - Visit and join this Facebook Group for an additional site where you can tell Ford about this annoying problem.
- Class Action Lawsuit For This Issue - Looks like there is a class action lawsuit for this problem. I would sign up to show how many of us are having this issue.
- Replacement Trim Panel At Lower Cost - Save money on a replacement part at Rock Auto. Use their parts search and drill down to Ford => Your Year => Explorer => Body => Rear. You will see several options listed there.
A D V E R T I S E M E N T S
I discovered a vertical crack the entire length of the rear plastic panel directly below the glass. Actually I thought my car had been hit or vandalized. After making a police report and taking my car to a Ford dealership for an estimate, I found out this has been a reoccurring problem with the Explorer's back panel. The Ford dealership indicated that it is believed that it has to do with the glass is epoxied to the back panel. Over time, the expansion and contraction of cold and heat to the glass puts stress on the the panel and cracks it. Ford said they have seen more cracks on the right side of the panel. Ford indicated that replacement is covered if the owner has a current bumper-to-bumper warranty. This is obviously a defect and the owner should not have to pay a cent for replacement. The responsibility is Ford's. They know it is a defect, however unless it's a safety issue and someone dies, they'll sit on this regardless of the number of complaints that accumulate. In the meanwhile, I am replacing the defective/damage panel to avoid additional damages from rain and snow. If I don't and something else is affected, Ford will tell me that it isn't their responsibility, as well! Once it's replaced, I am selling it and will not buy another Ford. It's no wonder more and more Americans are buying Toyota and Honda. This really ticks me off, since it will cost me the inconvenience of one day without a vehicle and approximately $450.00!
- Kathy W., Kansas City, KS, US