This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. That contact stated that while driving, there was an odor of fuel emitting inside of the vehicle. The vehicle was taken to a unknown local Ford dealer for a diagnosis where the mechanic advised the contact that the fuel pump needed to be replaced. The vehicle was repaired. The contact again was driving the vehicle a week later, and smelled a fuel odor again inside the vehicle. The contact called the Ford Motor Company located at 1 american road, dearborn, mi 48126 (313)322-3000, and was advised to drop off the vehicle for a diagnosis. The contact was advised the fuel pump was leaking from a crack in the pump. It was unknown if the manufacturer was contacted or not. The failure mileage was 40,000.
Began feeling very sick on Friday January 5th, car had bad exhaust smell. Headache, dizziness, nausea, this continued over the weekend so much so that I did not drive anywhere Sunday from 1:00 on or at all on Monday. Woke up Tuesday feeling ok and drove my car to work, while driving the 4 miles on the fwy to get there my car started smoking profusely from the exhaust pipe. I immediately took it to Ford, it is still there. They are refusing to pay for repairs, they say turbo engine and engine need repair/replacement. Could this have to do with the exhaust issues I see people keep having? never once did the check engine light come on since I've owned the vehicle (2 yrs, 2 months) could there really be that much wrong with the car without even a hint there was an issue and no check engine light?
Suddenly have an influx of exhaust fumes in cabin area while the vehicle is running but especially while idling. Appears to enter from air conditioner and there is a strong odor under the hood.
The contact owns a 2016 Ford Explorer. While driving various speeds, there was an abnormal exhaust odor in the vehicle. The vehicle was taken to rockwall Ford (990 I-30, rockwall, tx 75087, (972) 290-2200) where it was diagnosed that there were exhaust fumes from the engine that entered the vehicle. The contact was informed that there was a warranty repair provided by the manufacturer. The vehicle was repaired; however, while test driving the vehicle, the contact became ill from the exhaust fumes. The manufacturer was informed of the failure. The approximate failure mileage was 30,000.
- Rockwall, TX, USA
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Very strong exhaust fumes entering vehicle at or above 3500 RPM. It happens every time accelerating to highway speed. Entire cab fills with fumes immediately and does not disapate until all windows are rolled down. Experienced headaches, dizziness and nausea. Owner had to trade vehicle (at their expense) as defect was causing daily health problems. Ford needs to be forced to notify consumers about this problem before vehicle is purchased. Owner had 2015 Ford Explorer with same problem and won lemon law case against Ford - lemon law arbitrators smelled what they described as exhaust fumes during lemon law hearing test drive. Ford repair attempts do not work! NHTSA and Ford need to determine fix or recall vehicles. Exhaust fumes contain carbon monoxide as well as many other toxic chemicals. Ford admits exhaust fumes entering vehicle but claims low volume/safe. Please consider that infants and young children cannot be exposed to same carbon monoxide levels as adults without very serious and life threatening harm. Ask a doctor, not Ford!!!
I have read many complaints about exhaust entering this vehicle while driving. Ford's remedy is not correcting the defect. Some people have taken their vehicles to the dealer up to 7 times and the problem still exists. Some people have passed out from the fumes and crashed their vehicles. How many complaints do you need to receive to issue a safety recall? do you even read these complaints. I called your hot line this morning and no one could give me any information about the problem after waiting on hold for 25 minutes. Your website only shows complaints and no updates about your investigation of the issue. I called Ford twice and got the run around. I called my dealer twice with no satisfaction. How many people need to get sick or die before you take action. My vehicle is over 2 years old and only has 2800 miles on it but it has issues with exhaust entering the vehicle. I read that Ford will reprogram the climate control module to let more fresh air in from outside but that will not fix the problem because there is no fresh air when you are driving in traffic and drawing in exhaust from all the cars in front of you. I will fix the problem myself or wait until you or Ford knows the real cause of the problem and decides to fix it instead of trying to pacify the owners.
Car smells strongly like natural gas inside cabin when driving, and when sitting still - eyes burn, throat sore, headache after driving it for 5 mins or more.
I bought this car in August of 2016 and noticed when accelerating to get on a highway or doing any type of quick acceleration the vehicle put off an awful smell in the cab and the smell is similar to rotten eggs. I've brought the vehicle in for all its regular maintenance at the dealership and spoke with the service manager about the issue and the response I got was we heard this before but have no solution. No solution?? I'm breathing in god knows what and I'm always in the vehicle with my family, friends and business associates and that was the response I get! I have no idea what its possible doing to myself and others but I'll tell you this it cannot be good. I am at the point with this vehicle that I don't want to get in it any longer as I am concerned about my health and what possible damage its doing to me and others. I am so disappointed in the fact they have no solution and I will not be buying another Ford product ever again.. this problem has been going on since the week I picked it up and has not stopped in over a year and 2 months. If there was a way to get rid of it today I would but unfortunately I still have a year and 8 moths before I can turn it in, which I will the first day I can legally can.. Ford should take these cars back and terminate the loans or leases and let people go get something that's safer for them to be in. Don't give back the money as myself and others have used the vehicles up till this point. To be fair Ford Motor Company shouldn't be responsible to paying people back for a time that people used the vehicle but they should take them back. They are making vehicles ( Ford Explorer ) that are not safe for peoples health. One very dissatisfied customer. In the end they will get the car back and I will move along to another brand!
Our Ford Explorer has an exhaust leak that enters through the dash vents when driving, or when parked with motor running. When I park in garage. I have to open back and front garage doors to allow air to "clear " ir from garage, so it does not enter home. Our Ford dealer said there is no recall.
The tailpipe occasionally emits blue-gray smoke, as if it is burning oil. I have witnessed this when the vehicle was stationary. The passenger compartment occasionally smells like smoke. The passengers in the rear of the car tend to notice it first, and then the passengers in the front can smell it. It seems to happen when accelerating at a high rate, such as when entering a highway from an on-ramp.
Purchased new vehicle 2/2016 and has been taken to the dealership 7 times due to engine/exhaust smell on heavy acceleration coming in the cabin of the vehicle while driving on the highway. Service invoices are attached with the exception of 1 that was done 3/2017 and no paperwork was given to me on that visit.
You can smell exhaust fumes inside the cabin while driving the car. It usually happens upon acceleration during highway or city driving. My wife says she has smelled it before but while our whole family was in the car recently, it was unbearable. I was not aware of the problem. When I discovered it, I immediately took the car to the Ford dealership for service.
Smell of exhaust fumes entering the occupant cabin of vehicle. Occurs when vehicle is under acceleration with air condition running (warm weather). Smell is quite strong, concerned of carbon monoxide poisoning. I've taken this up to the Ford dealer - they've said Ford is sending letter announcing that this problem will be fixed. Documenting complaint with ntsb as this should lead to recall, not just voluntary fix.
I have owned this vehicle for 3 months. Exhaust is leaking into the cabin of vehicle. Has been in the shop twice to be "fixed". after having the vehicle back for a couple of days it is having the same issue. The exhaust smell happens when accelerating quickly with the ac on.
3-5 seconds after a hard acceleration (near or at full throttle), the cabin fills with a strong, burning fluid smell. I cannot pin point the source of the smell but it happens 100% of the time. This happens only in motion under hard acceleration on any type of street. I use 93 octane and full synthetic motorcraft 5W-30. I have had the vehicle in for warranty repair for an unknown noise and I was told the exhaust was slightly out of alignment. This did not fix the noise and the smell has remained as well.
Upon stronger than usual acceleration or at highway speeds or both, the smell of exhaust can be detected in the cabin. Under hard acceleration, the smell of rotten eggs becomes very strong in the cabin. After trips longer than an hour, with ac or heat running (no open windows), I have become very ill, with fearsome headache, nausea, lethargy, and gastrointestinal distress. Passengers have also reported headache, nausea, and feeling tired. We believe this may be due to exhaust entering the cabin and causing carbon monoxide poisoning. Yesterday, on a longer trip from milwaukee, wi to Chicago, il and back, I became so ill that upon returning home, I fell asleep immediately with the worst headache of my adult life. Intense nausea lasted from 2pm (about 3/4 of the way through the drive) until about 9pm. This has happened consistently during longer (greater than 20-30 miles) trips. Hydrogen sulfide smell is apparent most during wide-open accelerations before engine warm-up.
When accelerating or going up incline car starts to smell like carbon monoxide (like the heater is on). Circulation is within car. In order to get out must put on outside circulation and roll down windows.
A D V E R T I S E M E N T S
- Southfield, MI, USA