This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Required a new transmission. Reported initial problem at 58,000 miles the dealer could not find a problem while car was still under warranty. Car was experiencing a hesitation during acceleration. At 80,000 miles the transmission had to be replace (out of warranty). Require new battery and cables after batter "exploded" corroding the battery cables. (68,000 miles). Required a new water pump at 86,000 miles.
The contact owns a 2016 Ford Explorer. The contact took the vehicle to star Dodge Chrysler Jeep Ram (5101 S 1st St, abilene, tx 79605, (325) 698-2222) to have the vla emission computer update completed. After a few days, the vehicle began to exhibit a delayed response when the accelerator pedal was depressed. In addition, the vehicle downshifted on its own suddenly, especially while driving uphill. The vehicle was taken back to the dealer where it was diagnosed that the vehicle was affected by the vla emission update. After the update, the vehicle tended to overheat and the fuel gauge did not accurately display the correct reading. The vehicle was taken to star Dodge a third time where it was diagnosed that the egr was throwing coolant into the turbo. The contact reached out to the manufacturer and was proivdecase number: 407224. The dealer stated that the case would be closed because they could not remedy the failure. Prior to updating the vla, the contact was informed by the eco system hotline that the vehicle would not be affected. The failure mileage was 51,000.
As I was driving my 2016 Ford Explorer on the highway on 08/01/2019 I experienced the vehicle start to stutter just before I was going on to the on ramp merging on the highway and after I was on the high way the vehicle started smoking from under the hood and would no longer accelerate and I could smell oil burning and pulled over and shut the car off looked under the car and saw the pile of oil underneath but the vehicle did not have the any check engine light or warnings once we towed the vehicle home I looked under the car and saw that the transmission casing was cracked pretty much in half I could actually see the gears inside the casing of the transmission I also rememberd in the past year or so the vehicle would shift very hard after braking and then getting back on the gas it happened every once in a while.
With no warning - experienced sudden loss of power while driving. Engine light came on. Also the wrench light came on with a message that said "see manual." I was able to get out of traffice and pull over. After ten minutes, I restarted the car. The car started back up with no problem and the engine light was back off. From there it drove beautifully like it never happened - except that it did ! four days later, I take it to the dealorship. They determined that this happened due to a defective throttle body. I have to have it replaced and it's going to cost me $380. I find it hard to believe that with the significant number of complaints on this issue all over the internet that they didn't know about this at the dealorship when they sold me the car. And also that Ford has not recalled this yet considering the number of complaints. I have to have this fixed, I have no choice. I would definitly like to reumbersed for this repair. But in addition to the out of pocket cost, the power going out on the car while driving is a major safety issue. With the significant number of complaints on this issue with this specific vehicle model / year, I hope that somebody doesn't have to die before they place a recall on this issue.
2016 Ford Explorer - the backup camera will come on while traveling down the highway at 55-60 mph. Will cause it to loose power, the RPM's drop right below 1000, the wrench symbol comes on, and it will barely move down the road. A screen will pop up on occasion saying hill assist is unavailable. You have to pullover, turn the car off, open the driver door to make sure the radio and all goes off, wait exactly one minute, and then you are able to crank the vehicle up to be able to move. I have taken to dealership, and all they say is it's a sensor inside the transmission, and all they can do is clear the code out. They say that it is saying my vehicle is trying to engage in reverse while going down the road. This sounds like a huge safety issue especially when I have had others say the same thing has happened to them as well. I have reached out to the dealership in regards to my warranty, but I have yet to hear back from them, and it has been over 2 weeks. I have also reached out to the sales representative several times, and I have yet to hear from him. I contacted them because while looking at the paperwork it said it had a limited power train warranty, but it was purchased as a pre-certified used vehicle with an unlimited power train warranty they were offering for vehicles with lest than 80,000 miles. I have not had it a year yet. I have an email from the sales rep himself stating that it is unlimited. It was purchase in September of 2018.
- Danielsville, GA, USA
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The contact owns a 2016 Ford Explorer. The contact smelled exhaust fumes inside the vehicle. The odor was a distraction and hazard to the contact and his children. The contact called rusty wallace Ford (134 sharon dr, dandridge, tn 37725, (423) 623-6138) and was informed that the manufacturer would not allow them to service this kind of failure any more. The manufacturer was made aware of the failure and advised the contact to speak with the dealer. The vehicle was not diagnosed or repaired. The failure mileage was 30,250.
April 23, 2019 Ford Explorer Sport ecoboost engine timing cover oil leak at 56823 miles. Ford service advisor stated this is a common issue with the ecoboost engine.
June 4th 2019 throttle body failed on 2016 Ford Explorer Sport with V6 ecoboost engine at 59K mile. Vehicle has bucking and had no acceleration when attempting to merge into traffic. Vehicle had to be towed to dealer. Spoke to Ford corporate they would not cover repair even though this is a common issue that service advisors at Ford have told me.
I was driving along at about 55 mph with the cruise control activated. The pedals were not in the right locations so I decided to adjust them to a higher position with the button on the side of the steering column. When I did the adjustment, the engine went into a full throttle mode and would not let up. I pushed down on the brakes hard and vehicle slowed down and the engine returned to normal. When I took my foot off the brake the engine immediately went full throttle again and then back down again when I pushed the brake pedal down hard. This cycle continued even though I shut off the cruise control and tried putting the shifter in neutral. I was final able to pull over to the side of the road and shut the engine off. I restarted the engine after a few minutes and everything seemed to work normally. This was a very dangerous and scary event. I am afraid to drive this vehicle or have my wife drive it. I reported it to Ford but have not heard back from them at this time.
The contact owns a 2016 Ford Explorer. While driving approximately 75 mph, the check engine warning indicator illuminated and the vehicle stalled. The contact stated that the vehicle went into limp mode. The vehicle was taken to an independent mechanic who retrieved diagnostic trouble code: P2111 (throttle actuator control system stuck open). The vehicle was not repaired. Autonation Ford marietta (located at 869 cobb pkwy SE, marietta, ga 30060, (770) 674-6077) was infomred of the failure via phone. The manufacturer was notified. The approximate failure mileage was 140,000.
End of March 2019 after driving home from work on a Friday evening the car smelled like exhaust fumes (rotten eggs) when I parked the car in the garage. I called dealer and made an appointment to take the car in. Over the weekend both inside and outside the car the smell was terrible. Took car to Ford dealer for repair. They suggested I needed a new battery (9 months old battery - was told battery causing smell). Picked up car and drove home. Once again upon parking car still smelled like exhaust. Car was returned to dealer. Dealer replaced PCV valve. Picked up car - drove home - car still smells like exhaust fumes. Car has gone into dealer 4 times for same problem. Can no longer park car inside of garage at home due to exhaust smell and potential safety issues. Dealer says they have done everything pursuant to Ford's instruction and their hands are tied. Dealer admits the car smells of exhaust fumes outside of car. Inside the car I am keeping the recycled air on to try to prevent the exhaust from coming in the car. Car needs to be fixed by Ford as the exhaust smell is a safety hazard and should not be happening to a 3 yr. Old car.
The contact owns a 2016 Ford Explorer. While driving approximately 50 mph, the vehicle shut down without warning. The vehicle was towed to rountree Ford (318-798-3673, located at 8770 business park dr, shreveport, la 71105) where it was diagnosed that the throttle body needed to be replaced. The failure was repaired. After the repair, while driving at an unknown speed, the seat belt indicator illuminated. The vehicle was taken to wray Ford (318-686-7300, located at 2851 benton rd, bossier city, la 71111) where the seat belt harness, buckle, and computer module were replaced. The manufacturer was made aware of the failures and offered an extended warranty, stating that nothing else could be done. Later on, while driving approximately 70 mph, the steering lost power. An unknown warning indicator regarding a visit to the dealer illuminated. The vehicle was taken back to wray Ford where it was diagnosed that the steering column needed to be replaced. The vehicle was repaired. The failure mileage was not provided.
The contact owns a 2016 Ford Explorer. The contact stated that fumes were coming through the heater vents. The fumes caused the contact to become ill, but did not require medical attention. The contact had to drive with the windows rolled down in the cold temperatures because of the abnormal fumes coming through the vents. The contact planned to take the vehicle to larry H. miller Ford lakewood (11595 6th ave, lakewood, co 80215) for diagnostic testing. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 35,600. The VIN was invalid.
"takata recall "was driving slowly making turn and suddenly could not move steering wheel but vehicle was still moving a bit.. could not stop it... could not go forward... no backward....thanks god that was in the alley with no people otherwise somebody would get hit... just cars around but I did not hit any...thanks god...horible experience...
During acceleration, a brief pause in acceleration or down shifting of gears. Feels like the transmission is slipping. Usually noticed during 30 minutes of normal driving conditions.
When you drives slowly in between 15mph to 20mph 2nd to 3rd gear shifting it gaves tugg when it was in warrenty I bring to Ford delarship but they said everything is ok never recommend Ford it was my 1st experience with Ford but all crap cars and SUVS
The vacuum tube assembly/ hoses corroded to the point the braking system was compromised. The dealership's assessment states that battery acid spilled onto the hose and the acid ate though it. When I visually inspected the hose, the only part of the hose that was corroded where both ends where it connects to the manifold and other end. I find it very odd that batter acid will only spill on 2 opposite ends of a hose, which happens to be where the connections are. The battery was replaced after the original battery's core exploded.
9/29/18: Remote start stopped working and car sputtered when starting. 10/14/18: After manually starting with push-button, white smoke filled my garage and car with 3 children. Explorer towed to brandon Ford dealership that day which happened to be a Sunday. As of today, I still don't have my Explorer back. I was informed that fluid got into the cylinder and the cylinder needs to be replaced. Unfortunately there is a backlog on this particular part. As I approach the 5th week with this loaner vehicle, I am wondering if there is more to the problem or if there is anything that anyone can do to help me get resolution.
The contact owns a 2016 Ford Explorer. While driving 35 mph, the vehicle stalled without warning and lost power. The contact was able to restart the vehicle. The vehicle was taken to steve rogers Ford (located at 9760 oh-64, waterville, oh 43566, (419) 878-8151) to be diagnosed. The mechanic was unable to retrieve a fault code or duplicate the failure. The vehicle was not repaired. The contact stated that the failure was intermittent and primarily occurred during hot, humid weather with the air conditioning activated. The manufacturer was notified of the failure. The approximate failure mileage was 72,400.
A D V E R T I S E M E N T S
- Rocky River, OH, USA