Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
19 / 1
Injuries / Deaths:
8 / 1
Average Mileage:
47,648 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion steering problems

steering problem

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2012 Ford Fusion Owner Comments (Page 11 of 25)

« Read the previous 20 complaints

problem #282

Apr 032015


  • 87,000 miles


The contact owns a 2012 Ford Fusion. While driving 30 mph, the steering wheel seized. In addition, the service power steering now and the service advance track warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was repaired. The failure mileage was 87,000.

- Houston, TX, USA

problem #281

Mar 302015

Fusion 4-cyl

  • 49,990 miles
I was driving on through an intersection at about 40 mph when I felt my steering wheel pull very slightly, and then I noticed the "power assist fail" message came up on the vehicle. Because I was driving on a straight road I didn't really notice any major difference until I got to where I was going to turn off, and then it was extremely difficult to steer. After parking, I looked in my owner's manual, and read that I needed to wait for a bit and then restart. When I restarted the car it drove fine. After returning home, I called the service center at the dealership where the car was purchased, and asked if I should come in. I was advised to come in. They charged me about $130 to run a diagnostic test, and they estimated that it was going to be about $1800 to repair the problem. My husband and I have not decided whether to have the car repaired (we both have read about people getting the part replaced only to have the problem occur again) or to just replacing the car altogether. Either way, we are not pleased at Ford's failure to accept responsibility for an issue that is the result of a defective part they used to manufacture the Fusion. Furthermore, had this happened when I had been on a curvy road or in a high traffic situation, I could have wrecked and possibly been killed or could have collided with someone else and they could have been either severely injured or killed. Ford needs to do something about this problem, considering both the possible outcomes and that my experience is not an isolated incidence (as evidenced by reading about a lot of others who have experienced or who are experiencing the same problems).

- Jonesville, VA, USA

problem #280

Apr 022015

Fusion 4WD 4-cyl

  • miles
I am unsure of the fate the first time but approximately a year ago I was driving and the service power steering now warning came on and power steering was lost. Again today April 2, 2015 I was driving approx 33 miles per hour and the service power steering now warning came on and all power steering was lost. Dealership fixed it the first time under warranty my car is now out of warranty and I am taking it to the dealership today.

- Brownsburg, IN, USA

problem #279

Mar 282015

Fusion 6-cyl

  • 53,000 miles


I have had two incidents with the power steering. First incident while driving on the I95 the wheel locked on me, fortunately I was exiting the highway at the time. Second time my car was parked in my drive way and on my way out the wheel locked again and gave me a error report of power steering fault assist. I don't know what to do next. After reading the stories about this being a problem with the Ford Fusion. Help!!!

- Miami, FL, USA

problem #278

Mar 062015


  • 56,000 miles
While I was driving to Florida the ABS indicator come on, I parked my car. After reading the manual, found that the power steering was listed for problem, once I restarted the car it was impossible to turn the wheel. There was no other warning nor is there anything wrong with my car. Come to find out there is no recall on this but had to replace both front lower control arms and epas steering gear. After reading and finding may problems with the steering there need to be a recall on this problem.

- Oregon, OH, USA

problem #277

Mar 242015


  • 126,000 miles
I was driving to work and my car displayed a message that said service advance steering. I made it to work but upon leaving work my car displayed the message service power steering now and it would not turn. I do no know where this problem came from or how it occurred. I feel like Ford should be responsible for it due to it being an issued that has been reported by several others and just came up from out the blue.

- Tupelo, MS, USA

problem #276

Mar 232015

Fusion 4-cyl

  • 65,234 miles


While I was driving the indicator read service power steering, I parked my car. Once I restarted the car it was impossible to turn the wheel. There was no other warning nor is there anything wrong with my car. It was serviced by Ford for a routine check up and no problems occurred. This happened out of the blue, I am happy I wasn't driving on the highway at the time with my 4 year old son. There needs to be a recall!!!

- Maple Shade, NJ, USA

problem #275

Mar 162015


  • 53,013 miles
Was driving to drop my 7 month old daughter off at my mom's house on way to work and steering wheel suddenly got tight. Service activetrac light came on and I fought to get car to mom's house - very uncomfortable feeling with my infant in the car, especially with no warning signs. Went to leave house and when I started the car, the "service power steering now" light appeared on the dash and there was no power steering at all. Called the dealer and they suggested to have it towed. They ended up having to replace entire steering rack due to steering motor failure.

- Pasadena, MD, USA

problem #274

Mar 132015


  • 40,000 miles
I entered the date for the 3rd occurrence because I can't remember the dates of the first 2 occurrences. Every time I have a flat tire/low tire pressure the power steering goes out. After the tire is fixed/inflated, the power steering is still out. I then have to take the car to the dealership to have the codes reset - power steering then works. I could see this being a big issue if you are driving on the highway when it happens - although that scenario hasn't happened to me yet. Obviously there is a design flaw in the TPMS and power steering electronics that causes power steering to shut down.

- Augusta, MI, USA

problem #273

Mar 042015


  • 56,806 miles
Driving North on interstate 684 - steering became very difficult (hard to turn wheel or steer the car) & warning light appeared. Pulled over to side of road, turned engine off, restarted car again - light re-appeared. Drove to closest Ford dealership in danbury, ct. They had to replace the total electric power assist steering system and re-align the wheels.

- Hartsdale, NY, USA

problem #272

Mar 162015

Fusion 4-cyl

  • 47,000 miles


I have had power steering fault messages when I start my car. The power steering does not work and the message will only go away if the car is turned off and restarted.

- Tonawanda, NY, USA

problem #271

Mar 182015


  • 37,490 miles
I was driving down the highway and the steering wheel kinda jerked and the car started dinging and the display said something like power steering assist failure. I was almost unable to safely turn the wheel of the car, when I did turn it was a very wide right!

- New Providence, PA, USA

problem #270

Mar 172015

Fusion 4-cyl

  • 38,121 miles
Power steering failed while driving. "service power steering now" appeared on dash. Vehicle is nearly impossible to control and this is a very dangerous failure while driving, without any warning. 2012 Fusion with 38,000 miles. Ford refuses to acknowledge the problem.

- Pearland, TX, USA

problem #269

Mar 152015

Fusion 4-cyl

  • 91,000 miles
While driving on highway the dash screen showed advance trac light came on then the computer screen flashed up power steering unit failure. Steering of the vehicle became dangerous and I left the highway to travel at a slower rate of speed. I was instructed to turn off the car and that when restarted it would reset but it did not reset nor fix this. The car is extremely hard to steer and should not be driven. I contacted the dealer I bought it from and they stated there was no recall on it and I would need to bring it to them and they would run tests and see what is wrong. But I would have to pay for this service and any parts and labor needed to fix it.

- Belle, WV, USA

problem #268

Feb 262015

Fusion 6-cyl

  • 95,000 miles
I own a Ford Fusion 2012 with about 95,000 miles on it. No other issues since its purchase in November 2014. Weeks ago I started the car, and the powersteering assist message came on, could not move car. Steering locked. Read the manual for car. Turned car off and back on. Problem went away. I thought it might be the cold weather or ice blocking a sensor. However intermittently this has happened again and again and sometimes takes several tries of on/off to get the car to become drivable. Also now it sometimes says advancetrac service and the drivers side door will not open so I, a tall person, need to try to climb over the seat and get out on the passenger side into traffic. Having ones car not start up in a city such as mine is dangerous for single women at night who might be alone. So far this power steering lock hasn't happened while driving like many of the other hundreds of posts about the advancetrac problems, but I am scared that this will happen to me and that I could get into an accident. I am a student and do not have thousands of dollars to repair this vehicle if the issue will just keep happening again and cost me more thousands of dollars. The closet Ford dealer to me is in latham, NY and they do not answer their phone. I feel very unsafe in this vehicle that I need to drive on a daily basis. I believe that Ford should have a recall of these unsafe cars.

- Troy, NY, USA

problem #267

Mar 102015

Fusion 6-cyl

  • 23,585 miles
On Tuesday March 10th 2015 I was driving West bound on w beloit rd just past moorland rd in new berlin wi. As I was negotiating a right turn just before towner dr, when unexpectedly my power steering went out in the middle of a turn. I was not able to safely steer my vehicle though the turn and nearly collided with an oncoming vehicle head-on. At the time of the power steering failure I was traveling approximately 40mph and the steering was incredibly difficult especially when caught off guard. The power steering failure and the warning message "power steering assist fault, " "service advancetrac" I got came at the exact time and no forewarning to the failure. I was eventually able to slow down and move off the side of the road, after turning the car off and turning it back on the power steering failure went away and there was no warning message displayed any more. I took my vehicle to hiller Ford in franklin wi to get inspected. I was not given an answer that said why my power steering failed. I was told they found the failure codes during inspection and that they cleared the codes from the system.

- Milwaukee, WI, USA

problem #266

Mar 072015

Fusion 6-cyl

  • 58,250 miles
I was on my way to get my Ford Fusion inspected and went to make a left turn the power steering went out which cause it difficult for me to complete the turn and I almost hit a house while turning. Mileage is at 58250. This is a major safety issue I had my four old son in the car with me and it could have been really bad. I contacted Ford dealership I have an appointment next week for them to look at it and I feel they should be responsible for this. I would understand if my mileage was higher but not even 60000 miles.

- Uniontown , PA, USA

problem #265

Dec 142012


  • 79,000 miles
Driving one day had just took off so wasn't going that fast an was approaching a turn and found out that I had to hold the steering wheel real tight because I could not turn the car.tried to get my car fixed as a matter of fact I did take it to a Ford dealership and got charged for something that I thought was going to take care of the problem but didn't the problem came back. My car is still saying get power steering rack advance trac serviced. Tried 3 times to fix but nothing seems to work, I need your help !

- Allen Park, MI, USA

problem #264

Aug 252014

Fusion 4-cyl

  • 63,000 miles
In August, 2014 while driving on a residential street at approximately 30 mph and lost control of vehicle due to electric power assisted steering (epas) system failure. I had the vehicle towed to a Ford dealer for repair and the repair cost was $936.39. In March, 2015 the same thing happened and Ford claims they have no liability for repair of the epas. This epas system is defective and unsafe and Ford should be held liable and accountable. Many other models with the same epas system have been recalled and the department of transportation has opened an investigation on October, 2014 for the 2012 Fusion led by jeffrey L. quandt, chief of vehicle control division Office Of Defects Investigation.

- Las Vegas, NV, USA

problem #263

Feb 222015


  • 62,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving at approximately 10 mph, the power steering seized and the power steering warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the complete power steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 62,000. The VIN was not available.

- Baumont, TX, USA

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