Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
19 / 1
Injuries / Deaths:
8 / 1
Average Mileage:
47,648 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion steering problems

steering problem

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2012 Ford Fusion Owner Comments (Page 10 of 25)

« Read the previous 20 complaints

problem #302

May 112015


  • 68,000 miles


This vehicle has had 2 power steering failures in less than a year. Luckily both times were at low speed. It's just a matter of time until it happens at high-speed. This vehicle is only three years old and my wife is scared to drive it. The first time it happened it took all I had just to get it back in the carport. There is no way my wife could control it if it locked on her.I am aware of hundreds of complaints on this steering defect on this model vehicle. It's just a matter of time before someone is injured or killed, if it hasn't happened already.

- Sulphur , LA, USA

problem #301

May 082015


  • 63,000 miles
"power steering fault" light came on at startup. Turned vehicle off and started again and light went away. I believe steering rack will have to be replaced at a cost of $1500 to $2000. From my research it appears this is a common problem with Ford Fusion and Ford is not acknowledging there is a problem.

- Poteet, TX, USA

problem #300

Feb 252015

Fusion 6-cyl

  • 65,000 miles
While traveling at low speeds in a parking lot, while steering, the power steering felt to intermittently stop functioning. Steering control required force and additional input. This problem would come and go. This has happened approximately 8 separate occasions and has been addressed at multiple service and repair appointments with my dealership's service department, but so far they have not been able to replicate the problem, therefore the problem has not been identified, and therefore not repaired. Complaint to my service department and Ford customer service has not resolved the matter.

- Gardnerville, NV, USA

problem #299

Apr 172015

Fusion 4-cyl

  • 91,500 miles


I was driving straight down the interstate at cruising speed and a warning chime sounded (like occurs when you reach 50 miles left in the tank). The following messages appeared on the dash "power steering assist fault" and "service advancetrac." I checked and had no power steering. This was the case the rest of the trip (about 30 minutes) and steering was very difficult. Once I arrived at my destination, I turned off the car and then started it again. The power steering worked at that point. It has not happened again to date.

- Urbandale, IA, USA

problem #298

Apr 162015

Fusion 4-cyl

  • miles
My Ford Fusion lost power steering which I need to have fixed, very dangerous to drive! when I contacted Ford I was told we are no longer under warranty! which I can't believe they don't stand behind. You don't just loose power steering in a car after so many miles, do you?? with that said, currently its being serviced at a Ford dealership and we are expected to pay 2200- for the repair without a guarantee it won't happen again. I noticed there is a recall on 2013 and 2015 for the exact problem! not a happy camper with Ford at all.... this should be a recall on all years, its a defect!

- Plymouth, MA, USA

problem #297

Apr 282015

Fusion 4-cyl

  • 43,200 miles
Power steering failure, advance track get service message on console. Driving slowly uphill power steering fails in middle of turn almost causing collision with barriers. Luckily no other cars on road in front or behind. Turned car off and back on temporarily fixed.

- Tucson , AZ, USA

problem #296

Apr 022015


  • 20,000 miles


My car has lost power steering 2 times in 3 wk. Period.,took it to dealer they said it was the battery, I knew better,5 minutes after picking it up it did it again so took it back, I'm now waiting to hear from them what they say is wrong now.,sounds like they are guessing, I paid 32,000 for this car and it only has 20,000 miles on it, this shouldn't be happening and it is dangerous. Please help....

- Nebo, NC, USA

problem #295

Dec 012014


  • 96,000 miles
The contact owns a 2012 Ford Fusion. While driving at various speeds, the contact would lose power steering. The vehicle was taken to the dealer. The technician diagnosed that an alignment would need to be preformed. The vehicle was repaired however the failure persisted. The vehicle was taken back to the dealer. The dealer was unable to diagnose the failure however, recommended changing the steering gear. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 96,000.

- Atlanta, GA, USA

problem #294

Apr 212015


  • 76,658 miles
Getting ready to leave for work and the power steering went out in my car. I had to have a new electronic steering gear assembly installed in my car and this was not cheap!!. I am very thankful I was not driving on the highway because I would've probably had a wreck. This was very unexpected and after researching all the other complaints made I feel Ford should be responsible for this. I was at one time pleased with purchasing a Ford but now... not so much.

- Mantachie, MS, USA

problem #293

Apr 242015

Fusion 4-cyl

  • 112,465 miles
I was driving down in atlanta, Georgia when all of a sudden my steering wheel locked and the dash displayed power steering assist fault.

- Atlanta, GA, USA

problem #292

Apr 252015

Fusion 4-cyl

  • 49,000 miles


Power steering default alert light was noted when car was started. Car restarted and alert went off. After driving approximately 10 miles, alert returned along with loss of power steering (difficulty in steering). Car was stopped and restarted, and returned to home. Alert remained off. Diagnosis at Ford dealer said some failure of power steering gear (extremely expensive). Noted on internet that this is a common problem and subject of a class action lawsuit.

- Hillsboro, TX, USA

problem #291

Apr 222015


  • 27,100 miles
I pulled into a store after exiting I40, when I got back in the vehicle I put the car in reverse to back out of the parking lot and bells started going off and an error message popped up on the mileage screen that read "power steering assist fault" and my power steering was completely gone. I still had about 25 miles to drive to my home. I nursed the car a few miles and called my boyfriend ([xxx] ) who googled the issue to see if anyone else had experienced the same problem. I was amazed at how many people had the exact same issue with the exact same car. Many people were saying that they shut the car off and turned it back on and it had temporarily resolved the issue. I pulled into another parking lot to try - almost hitting a pole because it was very hard to turn the wheel and took a great deal of distance to turn. I shut the car off for a couple minutes, turned it back on, the power steering started working and I was able to make it the rest of the way home. The incident then happened again the following day (4/24/2015) 3 times -and then again on 4/25/2015 without putting the vehicle in reverse and at which time the power steering would not come back no matter how many times I shut the car off and turned it back on. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Jefferson City, TN, USA

problem #290

Apr 182015


  • miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving 15 mph going down a hill, the anti-sway and power steering lights illuminated on the instrument panel. The steering wheel failed to turn and the contact crashed into a tree. The air bags did not deploy. It was unknown if there were any injuries sustained or if there was a police report filed. The vehicle had not been inspected. The failure mileage was unknown.

- Boonsboro, MD, USA

problem #289

Apr 132015

Fusion 4-cyl

  • 35,000 miles
The front wheel hit a curb at a drive through window. Shortly after the power steering quit working when trying to go around a corner. The car was shut off and restarted and it worked most of the time for about a week then failed completely making the car very difficult to steer. If my wife was driving on a curvy county road when it failed there could have been a wreck.

- Tenino, WA, USA

problem #288

Apr 072015


  • 33,500 miles
Power steering failed. After taking to dealership was quoted $1885 to repair. Reviewing online showed a class action lawsuit for the same problems. Also showed that there is a open investigation into this matter. Needs to be noted that this is another complaint for the same issues that are being investigated and for the litigation that is under way. Ford needs to make it right for the consumer.

- Bensalem, PA, USA

problem #287

Apr 072015


  • 35,434 miles
I was driving with cruise control set 59 mph error light and message came on said steering assist fault and the car lost all power steering. The little icon with the car with the curvy lines underneath also came on. I pulled over as soon as I had a safe spot and turned the car and got out my owners manual to consult. It advised me to restart the car after 10 seconds and it had been well past that time that I was pulled over with the car off. When I restarted the error message was gone and the power steering was functional again. The next day when I started the car the same error message came on before I even put the car in reverse. I turned the car off and waited for more than a minute and restarted and the error message was gone again. This has only been a week, but so far the loss of power steering nor the message has returned.

- Hohenwald, TN, USA

problem #286

Apr 102015

Fusion 4-cyl

  • 19,985 miles
On 4/9/15 a "power steering assist fault" message on my 2012 Ford Fusion was illuminated on the car's message center when the car was put into reverse. There was no power steering. The owners manual says to turn the car off and restart it and it may solve the problem and it did. On 4/10/15 after driving the car about 8 miles I stopped at a store and the same thing happened when the car was put in reverse. The car was shut off and restarted several times but the message remained and the power steering never came back on. I drove the car home without the power steering as I was only 2 blocks from home. The owners manual says "if the message returns, or returns while driving, take the vehicle to your dealer to have it checked.". the Ford dealership I called said to have the car towed to them rather than drive it in. The car has 19,985 miles on it.

- Chicago, IL, USA

problem #285

Apr 092015


  • 71,980 miles
After being parked at my daughter's school, I started the car and the service steering warning and the traction control light came on. The car no longer had any type of power steering and driving the car became very challenging. If this would have gone out while I was driving especially if I was driving at high speeds, it could have caused a serious if not fatal crash.

- Wausau, WI, USA

problem #284

Jan 302015


  • 22,000 miles
Power steering assist message and then power steering acutran message came on dash. Power steering went out almost immediately after the second message. I was able to steer the car into a parking lot; turned off the ignition and looked for a place to park. When I turned the ignition back on the power steering was working. I called the Ford dealer that was about 8 blocks from the incident and went there. The dealer indicated that they reprogrammed the computer in the vehicle. I have not had another incident. Initially the dealer was going to charge a diagnosis fee but I had a 5 year bumper to bumper warranty. So no charges.

- Lauderdale Lakes, FL, USA

problem #283

Aug 122014


  • 56,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving at 70 mph, the steering wheel seized without warning. The failure recurred several times. The vehicle was taken to the dealer. The vehicle was diagnosed that the sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 56,000.

- Lanett, AL, USA

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