The contact owns a 2012 Ford Fusion. The contact stated that the vehicle had previously been serviced under Customer Satisfaction Program: 15S18 (Reprogram Power Steering Control Module and Steering Gear Extended Coverage) however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

- Martinsville, VA, USA

In 2019 my power steering failed on my 2012 Ford Fusion. I had if fixed because I was not part of the recall for power steering. Well on August 2nd 2022 it has failed again. And needs replacing again.

- Iaeger, WV, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at 45-50 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The contact veered to the side of the road and turned off the vehicle. Upon restarting the vehicle, the vehicle regained power steering functionality. The contact was able to continue driving. The vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 120,000.

- Shelby, NC, USA

The contact owns a 2012 Ford Fusion. The contact stated that while attempting to start the vehicle, he noticed that the power steering was no longer functioning. The contact stated that the power steering malfunction warning light was illuminated. The contact had not taken the vehicle to the local dealer. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 85,000. The contact stated that the actually cause of the issue was not related to the recall but has since been repaired.

- Oklahoma City, OK, USA

Power steering went out randomly. I have tried to reset by turning vehicle on and off. There is a recall for the 2012 Ford Fusion...however my vehicle is not included for some reason is having exact same issue as recall for steering dating back to 2015. Took to dealer. They said my power steering was out and would be over 3,000$ to fix.

- Sioux Falls , SD, USA

Dealership said they reset power steering, it had a recall on it and now my power steering is completely out and they refuse to fix it for free when it is a recalled part. Obviously it wasn-??t fixed.

- Warsaw, KY, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at 30 MPH, the service power steering warning light illuminated as the steering wheel became difficult to maneuver. The vehicle was not taken to the dealer or independent mechanic for diagnostic test or repairs. The contact stated that the dealer was contacted. The contact was informed that the vehicle was not included in a power steering recall. The contact researched the failure online and found NHTSA Campaign Number: 15V340000 (Steering) and related the failure to the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 125,000.

- High Ridge, MO, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at approximately 10-15 MPH, the power steering assist failed with the "Service Advance Trac" and "Service Power Steering" messages displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed with steering gear box failure. The dealer informed the contact that the steering gear box needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

- San Antonio, TX, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering assist failed, causing the steering wheel to be difficult to maneuver. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

- Braselton, GA, USA

The contact owns a 2012 Ford Fusion. The contact stated while reversing out of the driveway, the vehicle lost power steering functionality. There was no warning light illuminated. The contact parked the vehicle. The contact became aware of NHTSA Campaign Number: 15V340000 (Steering). The vehicle was towed to the dealer who informed the contact that she needed to pay a diagnostic fee to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 140,000.

- Sterling Heights, MI, USA

Power steering assist fault

- Columbus, MS, USA

Highway speeds power steering failure, no symptoms prior. Barely got off the road to safety.

- Des Moines, IA, USA

While driving down the road power steering assist came on dash then lost all power to steering, and of course my car says no recalls, I-??m stuck with a 17,000 dollar car I can-??t fix but still have to finish paying for, I new better then to buy a [XXX] ford too. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Saegertown, PA, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving the vehicle out of the parking lot at approximately 3 MPH, the power steering functionality was inoperable. The power steering assists failure warning light illuminated. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was not notified of the failure. The approximate failure mileage was 60,000

- Lake Orion, MI, USA

Power steering went out while driving, almost caused me to crash.

- Twentynine Palms, CA, USA

I have a 2012 Ford fusion and once again the power steering went out in my car and now I-??m stranded trying to figure out a way to get home there was already a recall once on power steering-??s for this car well for this year of a car don-??t know if it was mine or not because it says 04 recalled unfixed problems but obviously this car has power steering problems and now I-??m paying $17,000 for a car that I can-??t even drive because I can-??t afford to have my car fixed thanks Ford should-??ve known better than to buy one

- Saegertown, PA, USA

The contact owns a 2012 Ford Fusion. The contact stated that while operating the vehicle, there was a grinding sound coming from the steering column. Additionally, the steering wheel was very unstable and the vehicle did not immediately respond while turning the steering wheel in either direction. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The contact indicated that the vehicle was previously repaired under the NHTSA Campaign Number: 15V340000 (Steering) however, the failure reoccurred. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 80,000.

- East Freetown, MA, USA

While I was driving my 2012 Ford Fusion with my two children I lost power steering. Barely made it to side of busy road. The Service Advancetrac AND Power Steering Assist Message displayed AFTER losing power steering. After restarting the car power steering is back and no warning messages. Called local Ford dealer who did not see any recalls for issue or seem to know about this issue. Stated it "shouldn't" be an issue as the car is running like normal and scheduled appointment for a month away.

- Bristol, CT, USA

My steering wheel want turn at all it-??s locked

- Saint Joseph, LA, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 25 MPH, the power steering sensor warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

- Chicago, IL, USA