pretty bad
Typical Repair Cost:
Average Mileage:
117,759 miles
Total Complaints:
9 complaints

Most Common Solutions:

  1. not sure (6 reports)
  2. part was replaced by a mechanic (2 reports)
  3. repair interlock lever (1 reports)
2004 Honda Pilot accessories - interior problems

accessories - interior problem

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2004 Honda Pilot Owner Comments

problem #9

Oct 192015

Pilot EX-L 3.5L Inj 6 cyl Awd

  • Automatic transmission
  • 148,377 miles


One moment the car is fine. Then you go out at night and get stranded when the key will go in the ignition but won't turn. After 20 minutes of turning and jiggling and fussing it worked fine.I go on line and find that this is a common problem with older Honda Pilots. The dealer will fix it for $650. I sprayed some WD-40 in the ignition and it is coming out on the key like old dirty oil. Something must be made of substandard metal and is wearing off with the friction. Sounds like a faulty part to me. Will be searching a less expensive repair option as quickly as possible.

- , Arnold, MD, USA

problem #8

Oct 012014


  • Automatic transmission
  • 180,000 miles

My key would not go in ignition and I could wiggle it to work every now and then. However, I continued to get stuck places and I have three small children. This was not good. The Honda dealer told me he could cut new keys and this should work. I paid 200.00 for 2 new keys and it only worked for about 3 weeks and then started getting stuck again. I have been stranded at my work place, at Wal-Mart, and other various places due to this occuring.

Update from Aug 31, 2015: My key continues to get stuck and not turn in my Pilot. I am told that I need to replace the entire ignition switch and system and then get new keys cut. This has been totaled to cost around 800.00 by Honda dealer and $600 by local mechanic. I was informed that this could occur again even after being fixed and is a common problem in the Honda Pilot.

- , Buchanan, VA, USA

problem #7

Jul 152009

Pilot EX

  • Automatic transmission
  • 108,740 miles

The problem started like others have mentioned, which is having difficulty in getting the key in and out of the ignition. Eventually, it went in and I am still able to start/stop the engine but the key would not come out. At that time, (2009), they quoted about $800 ($700 USD) to fix it. It has been in the ignition for the last 6 years and about 100,000 km, (60,000 mi).

I took the vehicle in on (June 23, 2015), to have the ignition "interlock lever" recall, (campaign code of L65, from bulletin # J-5-13 on Feb 7, 2013), work done, hoping that the recall was all about or directly related to this this key stuck problem. They called me in the afternoon to say that they could NOT do the "interlock Lever" repair work because the key is stuck in the ignition and they are unable to remove the key. They quoted a new price of $471, (about $400 US), to replace the entire ignition which is $212.27 plus labor $199 plus re-key old keys to the new ignition $60. I tried to reason with them by suggesting that the reason the key won't come out is because of the interlock lever being excessively worn as it states in the service bulletin. They disagreed as it says in the bulletin that the warranty repair is only for "wear of the interlock lever" and does NOT cover other "failures in the interlock system". Furthermore, they state that my problem is with the ignition key tumblers and not the interlock system.

I like the suggestion to pull it apart myself and take the ignition assembly to a locksmith. I managed to get the Honda reception person to print out the full 16 page service bulletin which has pictures and detailed instruction on the replacement of the interlock lever (kit P/N: 06351-S84-000), and/or lock cylinder (kit P/N: 06352-S9V-A01) which of course shows the dis-assembly of the steering column.

Although I can't distribute this copyright, (and not for public's eyes), document, you can contact me through this site's web form if you want my own version of the pictures and procedures for pulling apart and removing the ignition assembly.

- , Sherwood Park, AB, Canada

problem #6

Mar 052015

Pilot LX

  • Automatic transmission
  • 153,000 miles


I've had ignition fail before, not huge. It is a pain in the ass because you could get stuck somewhere. But...The dealer wanted to charge me to diagnose the problem first, then to repair. Told him to order the damn part and replace it...I may be blond but it doesn't take a diagnosis to know the tumbler assembly is loose and the whole thing needs to be replaced.

- , mountain view, CA: CALIFORNIA, USA

problem #5

Jul 042012

Pilot PXL V6

  • Automatic transmission
  • 110,000 miles

I put the key in the ignition switch and have to play with it to make it work. sometimes i have to take the key out ,flip it and put it back in, sometimes i have to move the steering wheel.sometimes i leave it alone a few minutes and i try it and it works. I thought hondas were suppose to be well built? This is my first one. I always drove chrysler town and country vans. no problems like this.I am afraid that it will let me set some night.

- , Edmond, OK, USA

problem #4

May 122012


  • Automatic transmission
  • 83,885 miles

Two weeks ago my key starting getting stuck in the ignition and wouldn't go in. After a few tries it was able to go in and start the car. It has been getting worse and worse daily and now today my car is stuck in my driveway as I can't get the key in the ignition. Looks like I will need to get a tow truck and have it towed to Honda 1/2 hour drive away.

Saw that many Pilots have this problem and yet nothing is being done from Honda. How very frustrating.

- , Cochrane, Alberta, canada

problem #3

Feb 232012

Pilot EX V6

  • Automatic transmission
  • 96,000 miles


If this happens to you, get it fixed right away! The first day I had issues, I just had trouble getting the key in the ignition, then over the next two days, it alternated bewteen the key not going into the igntion and the key not turnning over. I got it fixed on the fourth day, when it took me 7 minutes to get my ignition turned over. The ignition switch and two new keys cost around $600, and now I have to manually unlock my door with one key and start the car with a different key since my door lock is broken but that's a seperate issue....

- , Cincinnati, OH, USA

problem #2

Jun 272011

Pilot EX 3.4L V6

  • Automatic transmission
  • 71,532 miles

Have had trouble getting the key into the ignition. Now when I can get it in, it won't turn. The key left in ignition still sounds when I open the door. Called dealer: $410 to replace the ignition, plus $90 to program the new ignition to accept the old keys. Thought I would wait until it went out all the way. Not a good idea. It is stuck in my driveway. Had similar problem in my 1970 Ford about 35 years ago. Had to replace that ignition also, but not as expensive as today's prices.

- , Orem, UT, USA

problem #1

Jun 132011


  • Automatic transmission
  • 108,300 miles

I've tried putting the stupid key into the ignition, but it won't go in. I flipped the key over because I thought it was in wrong, but that WASN'T the solution. I don't know what to do except call the dealership in the morning. Suggestions??? I so want to get rid of it, but I'm almost finished paying it off.

- , Byron, GA, USA

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