This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
incident March 5th, 2023 speed approx. 30 M/hr when my MID lit up "PUT IN PARK" my Pilot slowed down on his own gas and brake pedal were frozen I heard some scraping and crunching noises and steering wheel was hard to move and engine shut off. That afternoon (Sunday) I made an appointment with Arrowhead Honda, 8380 W. Bell Rd., Peoria, AZ 85382 to bring the car in. AAA towed the car to the Honda Dealer. After 45 Min. Techn. Divac Aodisho advised me they could not find anything. And I drove my vehicle home. This sounds familiar with the recall I found from NHTSA today. I made an appointment to have the fuel pump impeller checked on 01/19/24 but just now I was called and told the parts will not be available until March 2024 appointment is cancelled. So now I'm driving a vehicle that is not 100%. A 2nd similar problem happened [XXX] and a Diagnosis was preformed on my Pilot for $ $160 with again no problem found. Would you drive a car that is not 100% ? I don't have a choice and I was told by the Techn. Mr. Grant today "well you have been driving it for 5 Years" that is not very comforting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Dear Sir/Madam, My Vehicle stalls and stutters suddenly when driving. It does not accelerate the way it should. Engine light is on. I called Honda Customer Service and even though it says "Fuel Pump recall" on my vehicle they say they don't know when parts are going to be available. Their responses were very evasive. They said it was a placeholder and were not willing to help me. They don't have any concrete responses to my questions. I asked them when will the fuel pump parts be available for dealers to fix the recall and they asked me to check back in February. I got a letter in December stating that after Jan 2nd they will help with this issue. Now they are saying Feb. My vehicle maybe unsafe to drive and if the engine seizes or is ruined because of the delay in fixing this recall, I would be at a total loss. Please help me. Thanks so much! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I noticed when driving between 10-30 miles per hour the pilot will stall in between 2 rpm and 3 rpm jumping up and back down, shortly after I received an emission problem alert and the car started driving very strange pulling forward then losing power. Noticed that this is a common problem in Pilots and it is very concerning.
P0741 Torque Converter Clutch Circuit Performance or stuck off. This is one of hundreds of Honda's between the years 2016-2019 that have this same issue, which renders the car undriveable as the torque converter cannot transfer fluid to the transmission from the engine. Honda is aware of this issue, though because torque converters are on "back order" they have not made any attempts to rectify this. Rather, they are waiting for individuals cars to break down and then providing with repairs. Not only is this dangerous, it's unethical.
Fuel pump issues. The 2019 Honda pilot fuel pump has been recalled. The 2018 has same issue. I should not be having this type of problem on such a new vehicle.
- Hope Mills, NC, USA
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My wife was pulling into the dentist parking lot, made a slow right hand turn to a parking space when the vehicle suddenly and violently accelerated. Depressing and pumping brake had no effect and the car slammed into a tree destroying the right front of the vehicle. She assured me that she did not depress the accelerator. She is a very safe driver, never received a ticket nor involved in an accident. Research into similar accidents showed multiple cases where this occurred with Honda Pilot vehicles.
Good afternoon, I would like to bring an issue to your attention and file a complaint on Honda Motor Company. Last week, I scheduled an appointment in the Service Department at Russell and Smith Honda to diagnose my 2018 Honda Pilot. My vehicle jerks when driving at a low speed. Russell and Smith diagnosis was a transmission oil flush and a system update with "recommendations to replace the battery and spark plugs" ; total charges to fix the problem was roughly $365 additional to the $110 that I paid for the diagnosis. That same day, I picked up my vehicle from Russell and Smith Honda and refused to pay because its a 2018 truck that I shouldn't be dealing with a transmission problem. As I was driving the truck back home, it started to turn off automatically and an engine light alert would turn on. The truck would start working after turning it back on. Two days after, I took it back to Russell and Smith Honda and advised them of the truck shutting down and I was notified to pay another $100 for a diagnosis which I refused to pay since it was recently diagnosed two days ago. This is putting my life at risk on the streets. The employee who assisted me went inside to ask a mechanic on duty and came back to notify me that I do need to pay for another diagnosis to determine whats wrong. I refused to pay and left the dealership. I called Honda Motor Company on 4/10/23 to advise them of the problem and they created a case #13752705 to further investigate and I advised them if not I will report it to NHTSA. Honda Motor Company requested a copy of the diagnosis and when I called them for an update, the case worker assigned to my case Samir stated they agreed to pay for the transmission flush and system update and they have notified Russell and Smith Honda. The next day I called Russell and Smith Honda to advise them that I will drop off the truck according to Honda Motor Company and they said I need to pay for the recommendations listed on the diagnosis first. Faulty vehic
The engine light appreared with this note on my dashboard, emission system problem. My Pilot is a 2018 with 41K miles. The engine light appeared 2/12/2023. I took it to my local auto mechanic but they couldn't fix the issue without performing a deep diagnostic testing that last 2 to 3 hours long and it would cost more than $500 including the parts to repair it. The mechanic suggested to take my car to the Honda dealer as this is common issue with this vechicle. I'm reading online from owners from vechiclehistory.com with this same issue and the owners all have the same issue. Honda needs to recall these Pilots and repair the issue at Honda's expense.
Extreme vibration from the high pressure fuel line due to premature failure of the high pressure fuel pump. Was told that I need to replace everything going to the high pressure fuel pump when I replace the pump because of the risk of fire. Honda is aware of this issue as they have issued a 16-013 service bulletin and has passed the cost of a design flaw down to the consumer knowing the line could rupture and catch the vehicle on fire. Honda says oops well it's over 60k miles and your past the warranty. The vibration from acceleration is so loud and the fuel line shakes freely back and forth within 3 inch span of movement. It won't let me upload a video. There are 1000s of cars with the issue in the forums and it should be a recall due to the possibility of fuel line rupture.
Unknown. I was using cruise control maintaining approx 60mph. The car in front of me started to slow and I tapped the brake to disengage cruise control. The car lunged forward and the accelerator went towards the floor. I tried to turn the car off and the push button did not respond. As my speed increased I narrowly missed rear ending cars in front of me as I swerved in and out of lanes, with the brake pedal not responding. I drove into the dirt medium of the road on the left and pushed the shift into park and the car eventually slowed to a stop. I was very shook up and sat in this dangerous area until I was calm enough to start the car and see if I could get across the highway to an exit. I tried turning the car off twice before attempting this to see if I could get it to respond. Both times it responded and the light on the dash indicated to put it into Park. I made it across the highway to an exit where I drove around a parking lot for 1/2 hr turning the car on & off to see if it was safe to get it home. I did not touch cruise control again. It was nothing short of a miracle that I didn-€™t kill anyone on the road or myself.
When stopping at a traffic light the engine auto stop/start engages, but then the engine will not power back on when I release the brake. I have to completely restart the engine, causing a safety concern with other vehicles behind me. This has been ongoing for the last 6 months or so, and it seems to be getting worse. Sometimes the car will turn off mid intersection and we will be stuck there for 10-30 seconds while I try to get the car back on and going again. It is a very dangerous hazard and Honda denies there being an issue. After reading online it seems that many people are having a similar problem.
Today my 2018 Pilot EX-L suddenly started displaying these warnings: - Trailer Stability Assist (TSA) Problem - Hill Start Assist Problem - Vehicle Stability Assist (VSA) Problem - Power Steering System (EPS) Problem Looking at Honda Pilot Forums, it seems like it is a very common problem and has to do with Fuel Injectors as described by: https://static.nhtsa.gov/odi/tsbs/2021/MC-10187289-0001.pdf Many people have complained of this issue, here is one such blog of many many more: https://www.piloteers.org/threads/multiple-warning-lights.127665/ This should be a recall and not just an extension of warranty which shifts the burden of proof to the consumer. Please help Honda honor this warranty for my 4 year old pilot with only 47,463 miles on it.
My 2018 Pilot has started to stall when the auto start-stop is engaged. It has happened 3 times at busy intersections creating a dangerous situation. It doesn't look like this issue has been recalled, but I have seen hundreds of posts regarding the same issue.
The auto off/on is dangerous. Multiple time the car does not turn back on and everything turns off. A few times the car started to roll backwards, when on a hill and I took my foot of the break. The car didn't start, I had to reapply the break and push the start button again.
While driving, the transmission would not gear up to any higher gears and could only drive 40mph with 3000+ RPMS. The MIL lights showed "Check Engine, " "Emissions System Problem, " "Transmission System Problem, " and "Blind Spot Info System Problem, " all at once. When pressing the "P" button for Park, it did not always want to engage in Park. The engine would sometime stutter on acceleration. The "P" and "D" for Park and Driver on the MIL would constantly blink. This action placed the driver and occupants at risk of injury because of the stutter and slow speeds on the highway. Also, when the "Park" button did not engage, the car was at risk of rolling into person or property. Currently, service has been scheduled for the dealership to diagnose the issue. There were no warning signs prior to all of these warning lights showing up all at once.
After the car was stoped at a red light with the auto-idle feature on, the car stalled out when I pressed the gas petal to drive. The radio and A/C shut off and a PARK warning displayed. It took several attempts to turn the car back on. After the car started it took several minutes for the radio to start working again. None of the touch buttons for radio, phone or navigation would respond. This happened when I was at a light after getting off the highway. It almost caused a car accident with the drivers around me who were coming off the highway. Since this happened, every time I turn on the car, the radio stations can not be found. I have to turn the radio off/on once or twice for the car to find the stations. Frequently, when I go from stop to drive at lights or stop signs, the radio and AC will turn off for a second. This seems to only happen when the auto idle feature is on. The car transmission is also having lurching when going from 1st to 2nd gear.
Hello, below are answers to suggested questions to help describe what happened. -What component or system failed or malfunctioned, and is it available for inspection upon request" Unknown but a constant "chirping" sound is heard from the car engine area when car engine is on or "running similar to descriptions at link https://www.piloteers.org/threads/2018-honda-pilot-chirping-noise-audio-file.160027/ -How was your safety or the safety of others put at risk? Unknown. -Has the problem been reproduced or confirmed by a dealer or independent service center? Negative -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others" Few weeks or month after purchase in Sept 2018, dealer serviced the car and the sound disappeared but reappeared recently (approximately 3 years later). -Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No symptoms. First appearance mentioned in above answer.
The Auto Engine Idle feature does not work properly. When the car is at a light, the engine idle is activated and the car is put into a slumber mode, when the brake is depressed. On occasion, when it is time to go, the car then turns off when the gas is depressed. This is extremely dangerous as then you are stuck at an active intersection and need to turn the car back on. I've discovered a wealth of other owners with this issue here. My issue is consistent with their reports. https://In my research, the Honda dealers are not doing anything to fix it, and there has been no thoughtful feedback from the company. I will be taking this to our dealer as well, but am not hopeful given that it appears to be a fundamental design / software issue, not repairable in the fields. I literally have found no evidence that it is fixable without maybe a software upgrade.
While stopped at a stop light/sign the engine stalls, dies, shifts to neutral (push button shift) leaving me disabled in the middle of the road. This issue has also occurred while slowing to take a sharp corner. The engine died at approximately 25 mph while slowing for the corner. I had taken it to the dealership and they claimed they could not reproduce the problem. I took the vehicle home, then later that day I drove it approximately 17 miles to a racetrack that I work at part time. At 12:30 am, I was leaving to head home, and while idling in the parking lot, it had died yet again and took several minutes to restart. Once it did restart, I had no throttle response in park, neutral or in drive. I shut the vehicle off and restarted it with no other issues for the 17 mile trip back home. The dealership suggested that I take picture/video when it happens, which poses another safety concern to do that in the event I am driving when this event occurs. This is a severe safety concern as there is the potential for the engine to die/stall during a hard braking event in which I could lose power brakes. Only the dealership has inspected the vehicle, and the only lights that have been illuminated on the dash was the battery light and the caution light. This issue has been going on for approximately a month and a half. After completing some research, I have noticed there is a large collection of this or very similar complaints.
A D V E R T I S E M E N T S
- Peoria, AZ, USA