This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Popping, cracking even if radio off. Sometimes light pings like rock hitting windshield sometimes loud long static sound. Radio cuts odd and on. Navigation screen will cut in and out and go blank (black). Speedometer dial will reboot and or go blank and reboot. This is all while driving the car. I have had the rear view camera not come on when first putting it into reverse to back up. It did come on after putting car into park and then back into reverse. We had recall work done yesterday 8/10/20. 20-047 6mb002018-21 and 20-051 6hr002019-20 picked car up today and popping and cracking not fixed. Had service tech ride with me and he heard it and also witnessed the radio/navigation screen go out. The 'cluster' did not go out during this time. Unsure if the cluster will go out again but the other issues are not fixed. He put in a ticket that states they are unable to fix problem at this time as Honda does not have a fix. These issues occurred on highways, parking lots, stationary in driveway.
While driving the dash display blacks out intermittently in addition to a constant popping/cracking sounds from the infotainment system. This is a known issue with the 2019-21 Honda Pilot in all trim models except LX. The service department has issued the service ticket to what needs to be replaced but are on a parts back order until the end of September. Recommended solution is to install/replace the fakra connector set and most service cords associated the most bus network.
I drive an 2020 Honda Pilot elite. After 6 months of driving the car the windshield has started making noises. It wounds like the windshield just shattered or is shattering. The next sound is like a thousand small peddles hitting the windshield. When the noise first happened it almost made me wreck because I thought someone threw something into the windshield. This happens when you are driving in motion. I have contacted Honda usa twice and the car has been to the dealer twice. Absolutely nothing has been repaired or fixed or done to take care of this issue. I have noticed other
My infotainment center and dashboard speedometer have been going out for the past three months while I drive. Looking online this was an issue with the 2019 models and no solution to the problem was made. I was not informed when purchasing the vehicle that these issues existed and when taking it into the dealership no long term fix to the problem is offered. I purchased this vehicle for the navigation and dvd options that I now am now able to use yet I still pay the payment for them. To me Honda is negligent because they are aware of the problem yet they have not fixed it when I call about doing anything to it I am told they have to experience the problem while driving it which could take seconds or it could take a week then they offer no time table on how long it will take to fix it. They also do not offer a courtesy vehicle while they fix the defect. No recalls have been issued for this problem either this problem can occur on any type of road at any time driving or parked. The last time it was on was 7/12/2020 and it has been off since
- Caledonia, MS, USA
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I bought a 2020 new Honda Pilot elite on October 2, 2019 with 245 miles on it. I brought my Pilot elite into the dealership on December 26, 2019 after discovering a popping noise which sounded like a firecracker going off that seemed to be between the windshield and dash while driving.mileage was at 3,956 at this time. On January 17, 2020, I brought my Honda Pilot into the dealership again. It developed a popping noise again between the windshield and dash sounding like a firecracker going off when I was driving. On February 5, 2020, the Honda Pilot was once again brought back in. It was popping and cracking this time in the audio unit but now also door locks we're making noise when in stationary or while driving. The control panel had also shut off a couple times where you only saw a dark screen and it would reboot. On July 14th, after hearing this loud popping noise for a couple months now while driving, I have taken it back to the dealership. It is worse when you go around any type of curves or on bumpy roads. If the road is completely straight and smooth, I do not have this problem. This whole ordeal is scary because it is a huge distraction for me and I fear for my safety. I have been told by the service advisor again today that Honda is aware and working on this issue. He stated a recall is coming out for it as well as the Odyssey and passport but they are making the parts for it before they recall it. He said they can put a band-aid on it in the meantime until the part can be made. Since this is the 2nd time in the last 6 months I have been told this, I'm worried they are covering up the issue and waiting for my warranty to be up. Also, the sensor that tells you when a vehicle or object is close to you is faulty. I will be driving with nothing around me and it tells me to brake and goes into its 'safety mode' which has caused me to almost have a wreck.
While driving on the highway at 75 mph the speakers made a terrible popping even thought the audio system was off and then entire dash screen with the speedometer went out and rebooted so I had no idea what speed I was going for 10 seconds.. we had cruise control on and the whole system went haywire. It was beyond scary. The car doesn't feel safe to drive.
It started with a popping sound coming from speakers, the info screen would then shut down and you would be unable to determine your speed and have no use of backup camera. After this occuring 6 or 8 times (the car has less than 2000 miles) the display will no longer even come on. I have left with the dealer today to repair. This problem occured at random times, I was driving each time resulting in no use of instruments for speed of backup camera.
When you drive the car after 2 or 3 days there is clicking noise coming from the front when I turn left and when I hit breaks and when the vehicle is slowing down and sometimes if I drive straight the I heard the noise. I checked with dealer but they couldn't find what the problem is. Sometimes when I shift gear from parking to drive I heard noise. The dealer told me that is because you are not driving every day that might the problem of clicking noise.
It first started a couple weeks before this with a crackling in the speakers. Then it wouldn't play anything plugged into the usb. Then on the 20th it wouldn't play the radio. It would say radio unavailable. Then when trying to access the radio, it would say network communication lost and everything would go black. No speedometer, no gauges, nothing. It would then restart the system. Then the bluetooth stopped working. Now it just constantly loses network communication, blanks out and restarts. It did it about 8 times in my 10 minute drive home. I got a video of it while someone else was driving but it won't let me upload it. It happens at all speeds, even being stopped at a light.
Vehicle entertainment (radio) system crackles and pops through the speakers connected to it. Connected phone calls sometimes drops or your voice is unable to be heard by the person you are speaking to. Satellite radio sounds through system also crackle and pop and sometimes fade out. These things have happened while the vehicle is in motion and have happened while stationary.
I bought this 2020 Honda Pilot touring Oct 2019. I noticed the popping in the speakers after having the car a month maybe. I also noticed dvd issues and connection problems. Every single time I get in my car I hear popping noises throughout the speakers. Occasionally I have "lost network connection" and once my whole dash/speedometer went black. It only came back on 3 days later when I took it to the dealership. Leith Honda in southern pines/aberdeen, nc acted "surprised" with these issues. They said they had never seen a speedometer go out. I don't believe them. I've heard one of the doctors in the area raised cane in the dealership and they replaced his Honda Pilot with a new one. This popping in the speakers, dvd issues, and other major electrical problems are very distracting and therefore dangerous. I have videos of the popping and pictures of everything else. Unfortunately the videos will not upload to this safety complaint. Evidently this has been going on since 2017ish. I would have never purchased this Pilot if I'd known there were electrical issues!!!! worse $41,000 cash I have ever spent! shame on Honda for not correcting the problem and continuing to sell problem automobiles to customers! please consider these electrical problems as a danger. We need our automobiles repaired by Honda before something terrible happens on the highways!
Problems with the computers including dash board information and infotainment system. Previously heard "popping noises" and had intermittent black outs. I went to start my vehicle after work and both screens were black and would not come on. This means all functions of these two screens absent; I had no speedometer, no odometer, no lane mitigation, no sensor braking, no cruise, no radio, no blue tooth, no gps, no maintenance lights'etc. I had a gas gauge and a H/C gauge that did function.
Rear window exploded. Vehicle was parked on the street and was going to put in driveway. Opened driver side door, got in vehicle, close door, rear window exploded.
Last week 4/8/2020, my 2020 Honda Pilot elite starting making cracking noises through the speakers while driving. A couple of seconds later the entire radio, navigation, and information center with speedometer, gas and other vital information of engine systems went black. The system came up and stated that it was rebooting and did not have data access. I called the dealer and they told me how to conduct a hard reboot. I did this and it worked for about 20 minutes and then did it again. When I called the Honda dealership back they stated that Honda was aware of the problem but did not yet have a software fix for the problem. During my research on the internet, I have found that this is a huge issue well documented on the internet for 2017 - 2019 model Pilot. In fact there is a class action lawsuit for those model years for the same exact issue. But now, having been to the NHTSA site, I see that it is also an issue for new 2020 models with very low mileage. This is a big problem and needs to be investigated immediately as everything that the driver needs to safely monitor their driving is affected by this problem and vehicle owners are not getting help from their local Honda dealership service departments. A national recall for safety needs to be issued right away and pressure on Honda to find a solution and fix should be required by law! our local Honda dealership did state that there appears to be a problem with the wiring harness, but it only temporarily fixes the issue after being replaced.
As I was driving the infotainment system started crackling and then the middle console went black includinv my dash middle with the speedometer not knowing how fast I was going all info went blank and it kept happeninv
Display audio/information screen became hot while driving and screen malfunctioned while using apple carplay with iphone plugged in via usb cord. Display screen runs warm while phone is disconnected. Display screen does not turn off after tuning off the engine and the lights dim. The problem occurred concurrently while driving in rain, the gas light alarming, and carplay running audiobooks. The audio/information screen lost fm radio, bluetooth, carplay, back-up camera, and hands-free capabilities.
The 2020 Pilot infotainment system freezes while driving: 1. when the infotainment system freezes, the backup camera does not work 2. phone connection becomes unavailable; can't place calls in case of emergency 3. the navigation system freezes, which can cause distraction while driving 4. other safety systems, if linked to the infotainment system, may not work properly this has happened several times in the last 2 months while driving on freeways and city roads.
As per other drivers of 2019 Pilot and Odyssey, the screens on my new 2020 vehicle have gone out, while driving, rendering it impossible to get any information about the vehicle, including speed, while the vehicle is in operation. Dashboard reboots several times while driving. Backup camera is not able to be utilized during these events. While not as dangerous, speakers emit a loud crackling noise and no entertainment or navigation systems are able to be used (including rear entertainment center).
A D V E R T I S E M E N T S
- Hot Springs Village, AR, USA