CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,424 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Bought this vehicle in June 2014 with 36,700 miles on it from somerset Jeep in somerset MA. 1st issue was car was having trouble starting. Taken to quirk Jeep in marshfield MA on September 5th issue was fuel pump circuit does not power up in tipm installed relay harness and fuse starts fine now. Cost is $375.68, which I had to put on my credit card. 2. car starts smoking, which terrifies me and my 7 year old son for fear of the Jeep blowing up or catching on fire! so I have to have it towed to quirk by aaa on Thursday October 16th. They tell me that it is a problem with the module in the fan. The whole fan has to be replace for $1000. Don't get car back til Monday night October 20th. It isn't covered under warranty and I can't get a rental car unless I pay for it. I can"T work or do anything! quirk gave me a break and only charged me $400 but that is still a lot of money for a single mom who was without her car for ?4 days. 3. Wednesday October 22nd my check engine light comes on. The issue is evap leak, star case open for fuel filler tube. Ordered filler tube as not in stock. Quirk says they will help out again a little, but charge is going to be around $400 but won't know until it gets fixed sometime next week and it takes about 2 hours for repair. More time lost from work. 4. November 16th---car will not start. It will not turn over or make any noise. Triple a came out to the house, got it started once and then it shut off and would not start again. Aaa guy said it is not the battery. Car being towed to quirk Jeep right now on 11 17 14 at noon. Quirk says 'no idea when they can look at' my Jeep! I pay $434.37 a month for my Jeep loan! car has about 47,000 miles on it now and I am terrified to drive it for fear it won't start! I can't work. I have no money for christmas! what do I do" please help me!
We received 3 recall notices related to the brake booster, the totally integrated power module, and a short in the visor lamp. We called our local dealership and each time we called, they told us they did not have the parts and they would call when they did receive them. They still have not called and the first recall notice was issued more than 6 months ago.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notifications for NHTSA campaign number: 14V391000 (electrical system), NHTSA campaign number: 14V530000 (fuel system), and NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the parts needed were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notifications for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), NHTSA campaign number: 14V530000 (electrical system), and NHTSA campaign number: 14V391000 (electrical system). However, the parts needed to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V530000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
- St. Cloud, FL, USA
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The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle stalled on numerous occasions. The contact received notification of NHTSA campaign number: 14V530000 (electrical system) however, the part was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 45,000. The VIN was not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V530000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start. The contact received NHTSA campaign number: 14V53000 (electrical system) in November of 2014. The manufacturer and the dealer were contacted and the contact was informed that part needed to repair the vehicle was not available. There was no estimated date for when the part would be available. The failure mileage was 32,500.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V154000 (service brakes, hydraulic), NHTSA campaign number: 14V391000 (electrical system wiring) and NHTSA campaign number: 14V530000 (electrical system). However, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. In addition, the contact stated that the check engine light was continuously illuminated. The manufacturer was made aware of the failure. The failure mileage was 61,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notifications for NHTSA campaign numbers:14V391000 (electrical system), 14V154000 (service brakes, service brakes, hydraulic), and 14V530000 (electrical system). The contact stated that the vehicle was inoperable. The parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The approximate failure mileage was 45,513. Updated 2/24/15 updated 5/11/16 updated 09/01/2017
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification for NHTSA campaign number: 14V154000 (brakes), NHTSA campaign number: 14V53000 (electrical system) and NHTSA campaign number: 14V391000 (electrical system). The dealer and the manufacturer were contacted on multiple occasions and they informed the contact that the parts needed to repair the vehicle were not available and no estimated time to receiving the parts was provided. The contact had not experienced a failure.
Chrysler is still not making this part available to dealers so that it can be installed. This part can fail without warning and cause the engine to stall while in motion. My dealer is ready and willing to replace this relay, but it is not yet in production.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V391000 (electrical) and NHTSA campaign number 14V530000 (electrical system). However, after contacting the dealer and manufacturer on multiple occasions the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time to receiving the parts could provided. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at 55 mph, the vehicle stalled without warning. The contact received recall notification for NHTSA campaign number: 14V530000 (electrical). The vehicle was taken to the dealer. The technician diagnosed that the tipm needed to be replaced. The contact indicated that the tipm was previously replaced 5 months prior to the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 70,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V154000 (service brakes and service brakes, hydraulic), NHTSA campaign id number: 14V391000 (electrical system), and NHTSA campaign id number: 14V530000 (fuel propulsion system). However, the parts needed for each repair were not available. The dealer was unable to provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact did not experience a failure.
My 2011 Jeep Grand Cherokee that is equipped with a V-8 5.7L engine failed because of a faulty fuel pump relay inside the totally integrated power module (tipm-7). Fortunately the vehicle was not moving at the time and would not start. The car has been sitting at the dealer since 11/4 because Chrysler has informed them that there is a backlog of well over 1,000 tipm-7 units and they don't know when or if they will be available (their words, not mine)! frankly, I am outraged as a consumer. I paid $42,000 for a vehicle I cannot use.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V530000 (electrical system); however, the part was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the delay. The contact had not experienced a failure. The VIN was unavailable.
I'd like to register a formal complaint "for the record". regarding Chrysler group's recall #S P14, P36 and P54 for the 2011 Jeep Grand Cherokee 4X4... parts are still not available (since May 2014 for the power brake booster!) this is totally unacceptable. Individually, the harbinger of these three (3) recalls could result in; (a) power-assisted braking failure, (B) a vehicle interior electrical fire and, (C) intermittent / unexpected engine shutdown. I contacted the Chrysler group recall assistance center today @ 1-800-853-1403 and spoke with "[xxx]"... received a pretty lame "bs" explanation about parts availability on all three (3) recalls and the method in which they are allocated to their dealerships. She could not commit as to when, if ever, my dealership would receive the required parts to remedy the outstanding recalls on my vehicle. My local dealership is a smaller, rural "mom & pop" store, so the question that begs to be asked is will I ever see these parts installed before there's a recall-related incident with my wife's vehicle? the recall "system" is apparently broken, as Chrysler group is not diligently fulfilling their safety obligations and nobody from NHTSA is apparently doing anything about enforcing it, quite disconcerting and unacceptable! as of today's registered complaint(s), kindly consider NHTSA and Chrysler group as officially put on notice of my complaint and of my dire concern for this particular situation. Note that the problem is not with my local dealership, as they've been trying to acquire the necessary parts on my behalf from Chrysler group. Please follow-up Chrysler group without further delay and report your findings to me. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2011 Jeep Grand Cherokee. While driving 55 mph, the vehicle stalled and was able to restart. The contact also stated that the vehicle hesitated to start. The failure occurred on numerous occasions. The vehicle was not diagnosed or repaired. The contact received notification for NHTSA campaign number: 14V530000 (electrical system) but the dealer informed that the part was not available. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.
A D V E R T I S E M E N T S
- Humarock, MA, USA