CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,424 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), NHTSA campaign number: 14V391000 (electrical system) and NHTSA campaign number: 14V530000 (fuel propulsion system). However, the parts needed were not available. The dealer did not provide a specific date when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact was not experiencing a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V530000 (fuel system) and NHTSA campaign number: 14V391000 (exterior lighting and electrical system). The part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
My vehicle has been having difficulty starting. It sometimes takes 3-10 times to start. It sometimes doesn't start at all, leaving me stranded with an infant in tow. I had the problem diagnosed and was informed of a temporary repair to the problem but then learned of an upcoming recall for the tipm. I decided to wait on repairing the issue, unsure as to whether the fix prescribed by the dealer would be reimbursed once the recall was released. I just got an 'initial' recall notice which stated that there still was no repair for this problem - even though it was said to be the cause of potential crashes and stalls mid-drive. As I have a small child in the car with me every time I drive, I am extremely cautious and nervous about this issue and the risk I am taking by continuing to drive this vehicle without a repair. I bought this car specifically because of the safety it would provide my family in transportation. Now I am acutely aware of the dangers involved and the need for a fix immediately.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V530000 (fuel system), NHTSA campaign number: 14V391000 (exterior lighting, electrical system) and NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the parts needed were unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- New Hope , MN, USA
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Turn signals failed, windshield wipers failed to turn off, traction control turned off, horn failed to work, interior lights failed to work, could not turn lights onto highbeam, rear wiper failed to turn on, electronic transmission shifted into a different gear while driving. It was determined that this was a failure of the angle sensor in the steering column. The failure of this part caused significant failures of the main safety equipment of the vehicle (turn signals, headlamps, windshield wipers, traction control, transmission, horn) hazards because the primary safety equipment of the vehicle failed to function correctly while it was being driven.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V530000 (electrical system). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at 75 mph, the vehicle stalled. The contact also stated that the vehicle failed to start intermittently. The vehicle was taken to a dealer where the battery was replaced on two occasions but the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the fuel pump relay needed to be replaced. The contact stated that the part was not available for NHTSA campaign number: 14V530000 (electrical system). The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was unavailable. The failure was 72,000.
Was driving and the vehicle stop on the highway, got out of the way from traffic. I tried to start the vehicle but it try to turn over. I let go of the key it was still trying to start by itself. It finally started I drove it home. I tried to start the Jeep it just turn over without starting let go of the key it still trying to start on its own. I called the dealer and talked with service dept, service advisor name is [xxx]. he told me to bring it in. I drove it to the dealer on 9/23/14. Got my car back on 9/26/14. I was told it was the tipm, {totally integrated power module}. I got a recall notice from Chrysler group, safety recall notice. Chrysler charged me $1,307.48 to replace the tipm. Then I had to take it back to the dealer because there was a recall for the brake booster had it fixed the same time for the tipm. I got home with the vehicle I when to the store got up the street the brakes when to the floor. It frighten the hell out of me. Got that fixed then the brake lights stay on plus no brake lights, looks like I was riding my brakes, had to take it back to the dealer again. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V047000 (fuel system, electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Our Jeep was giving us problems starting & many of times we had to get it jumped or charge the battery all night. My fiance spoke to Jeep about this problem as it seems certain systems aren't completely turning off & thus using up our battery even when the vehicle is off. They currently have a two week waiting period for service and now we have a completely out of commission Jeep. It will no longer start, it will turn over but that's all. This is only three months after having to do the brake recall since we would randomly lose our brakes. I currently have a 3 year old car, that I can't use & a two week wait till it can be fixed. I commute 45 minutes to work & this was supposed to be our winter weather vehicle. Very disappointed with Jeep.
10/27/14- tried to start car using push-button start- car engine would not turn over, however dashboard indicator lights came on, and also a message in the menu that read- no bus tipm. Windshield wipers came on (but the control was in the "off" position), and would not stop even when control was switched on and off. Only stopped with push-button start button was pressed. Tried several times with same results. Called tow truck, had car towed to neighborhood licensed mechanic. 2 days later, was told to have car towed to Jeep dealership because they couldn't identify the problem. Had car towed to Jeep dealership 10/30/14 and after 1 1/2 days, was told that it was the tipm module & would need replaced. Car can not be driven until part is replaced. $980 for the tipm module & $90/hour for labor, and no guarantee that this would fix the problem. I purchased this car used in May 2014, with 2000 miles/2-3 mos. Left on the 3 year/36K mile basic limited warranty. This car is no longer under warranty & I must pay for this repair out of pocket.
The problem started initially when the vehicle refused to start occasionally. Then it became increasingly more frequent. Then it came to the point that the car wouldn't start at all. It was discovered the tipm had to be completely replaced for a total amount of $1451.78.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that there were various electrical shortages within the vehicle that occurred intermittently. The dealer was not able to neither replicate nor diagnose the failures. The contact also indicated that the brakes failed on several occasions and went to the floorboard abnormally. The contact had to apply force to stop the vehicle on numerous occasions. The vehicle was taken to an authorized dealer, who installed insufficient rotors and did not secure the tires causing them to fracture. The contact had to take the vehicle back to have the dealer to have them reinstall the correct rotors. The vehicle was repaired by the authorized dealer for the brake failure however, the failure intermittently recurred. The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.
I started having issues with my 2011 Jeep Grand Cherokee in late July/ early August where the vehicle would have issues starting. I replaced the batteries in the key fob, but it didn't solve the problem. I took it into the dealership as the problems had continued and increased. I informed them that I had read about the issues with the tipm, but they disregarded my concern and told me that the computer was not reading the keys and I needed to order new ones, which I did. Not even a week later, I brought it back to the dealership as it was giving me the same problems of not starting. He said that they would not be able to do anything if I could not recreate it, so I kept driving it knowing that it may or may not start. Yesterday, 10/28 the fuel pump would not turn off and caused the battery to drain. I had to call roadside assistance and took it to the dealership the following morning as the problem was still occurring. Today they told me that it was indeed the tipm that was faulty and that it needed to be replaced.
Vehicle (recently purchased used) would not start when pushing start button in vehicle. The first day it would start using remote start on fob. However, this problem occurred again next day and would not start from inside car or using remote outside car. It appeared to start remotely but would die within seconds. When trying to start from inside engine would crank but not start. After several start attempts, I could smell fuel. After 20 minutes and probably 15 attempts, engine started and I was able to return home. Have been afraid to drive vehicle since after reading numerous complaints on internet. There is a recall for this 2011 model relating directly to this problem, but only for vehicles manufactured before 7/20/2010. This vehicle shows a manufacture date of 9/2010. This problem has been identified and is being investigated for defective fuel pump relay in tipm. I am afraid to drive the car.
There is a known issue and recall with the tipm failing. My car has the same issues. Starting issues and engine will at times just die while driving. My wife had the car stop right in the middle of an active intersection. The dealership has diagnosed this as the problem but when I call Chrysler they say my car is not included in the recall. Cost will be over $1,000 to fix. My car is now dangerous and I never know when it will start or not.
Starting in late August my car became hard to start would just turn over and not start like its not getting gas, it started doing it more and more and I started researching it and noticed a hole lot of people was having this problem and a recall was going to be issued Oct 24th. I called Chrysler and they said my vine number was not part of the recall this is crazy im having the same problem as everyone else but my Jeep is not covered I don't understand why, could you please help me with this.
A D V E R T I S E M E N T S
- Medina, OH, USA