CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,424 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Intermittent no start. It takes 3 - 15 attempts to start the vehicle. There is a service recall for similar problem in the same model and vehicle year, but my vehicle VIN is not included in the recall. I am not sure how that is possible, unless Chrysler uses different electronic components during the manufacturing process, which might explain why they have so many problems. I also can't help but wonder if Chrysler is only recalling those vehicles that belong to owners in the states where they lost a lawsuit on the problem. Unfortunately I guess for me, I am not in one of those states.
A 2011 Jeep Grand Cherokee with 64,000 miles on it is sitting in my driveway, as it will not start. I find it appalling that a car that is 3 years old can have so many issues plaguing it. It is a money pit. There is a cylinder 2 misfire (needs cylinder head), a torque converter code, and a faulty fuel pump relay on the 'totally integrated power module'. the safety of my family, and the consumer in general, is compromised - when a $30,000 vehicle has the potential to stall while driving. When working, the Jeep decelerates while driving, has low power and idles very irregularly. I am very disappointed with my purchase and with the fact that Chrysler stands for such faulty products.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start until after several attempts. The vehicle was taken to the dealer. The technician diagnosed that the tipm module failed. The manufacturer was not notified of the failure. The VIN was unavailable. The approximate failure mileage was 66,000.
This is the second time that the alternator shorted out seized and killed battery within 9 months, so battery completely dies - first time couldn't even jump start so had to tow, second time I left it connected to jump starter wires for 8 minutes and the car started and took it to dealership. First time it happened in Nov 2013 and now again in October 2014. Central avenue Chrysler Jeep dealership doesn't know why this is happening, as it shouldn't. I had to pay for the replacement twice now, $400 first time and $500 second time.
These Jeep Grand Cherokee 2011 have the starting which is cause of a bad electric problem. In which keep knows about for a long time and doesn't want to do a recall for this item. When it can cause a fire a person to crash when the engine stalled and airbags deploys while driving. I very unsafe problem which cause the consumer around 1500 to fix when it is a manufacturer problem and defect. I think and they should fix it asap before a family gets killed for this and it will be worse. Thanks
- Hialeah , FL, USA
Search CarComplaints.com for these popular complaint phrases...
When I left the house for work it started fine and went around the corner to convenience store and when I got back in to leave it wouldn't start. The engine turned over, but wouldn't start. I waited a few minutes, took the key out of the ignition and tried again and it started right up. The same thing happened the following day. It started fine in the morning, drove to work and then it never wouldn't start again. During the day I tried several times. Once it did start but it sounded like the accelerator was pushed all the way down (motor revved up) so I just turned it off. Had to leave it at work overnight, the following morning went to try and get it home and it started again just fine. I know it's not the battery because it has 100% charge and all the electronics work ie. Windows, locks, radio, lights etc.
Multiple times the car had an extended start, would spin but not start. Electronics would lock down and unable to turn off the spin. The dealership replaced the fuel relay external relocation kit.
It all started with what we thought was a bad key fob. After about 3 trips to the dealer they finally suggested that we replace the key fob. That seemed to take care of the problem for a little while then it progressed to not starting on the 1st, 2nd, and sometimes 3rd try. It just kept getting worse until it might take up to 10 tries before it would fire up. Then it got to when it would start it would immediately die. About 3 weeks ago my wife was leaving the driveway of our house and the thing just quit while she was going through the gate. I'm just thankful that she wasn't on the highway at speed when it happened as she had our young son with her as well. About 2 days later the battery was dead when my wife got in to leave work. As I was away from home working and she needed a vehicle she took it back to the dealer (don marshall Chrysler in somerset, ky.) where they proceeded to install a new battery at the rip-off price of over $300!! about a week later I figured out why the battery had went dead so quickly. I drove it to my in-laws house and when I got out of it I heard the fuel pump continuing to run even after the engine had been shut off. My wife apparently hadn't noticed the sound of the fuel pump running when she had parked it that morning to go in to work and it had ran all day until it killed the battery. Had it at the dealer yesterday (not rip-off don marshall Chrysler) and they diagnosed it as a faulty fuel pump relay switch. (duh) I told them what it was before we took it to them. They said that until they could get the part to fix it with that I could just tap on top of the tipm to get the fuel pump to shut off.( I had been taking the battery cable off to get it to stop.) when we got it home, sure enough, I tapped the tipm and it immediately shut the fuel pump off. Well guess what? yep......the [xxx] thing wouldn't start at all this morning!! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V391000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start on the first attempt. The contact mentioned that after several attempts the vehicle was able to restart. In addition, the contact stated that all the warning lights on the instrument panel illuminated and the vehicle stalled. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,000.
In the affected vehicles, the fuel pump relay inside the totally integrated power module (tipm-7) may fail, causing the vehicle to stall without warning.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 50 mph, the vehicle suddenly shut off. After restarting the engine, the vehicle resumed normal operation. The failure occurred on multiple occasions. The dealer stated that the totally integrated power module was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 41,000.
May 2014 Jeep Cherokee, (55,000 miles) wouldn't start when button pushed. Problem was intermittent with increasing frequency until repair in July 2014. Replaced timp at cost of $1201.96.
I was having problems starting my 2011 Jeep Grand Cherokee. Sometimes it started and then the engine died which is very dangerous. I took it in to Jeep service and they replaced the fuel pump relay in the tipm.
The contact owns a 2011 Jeep Grand Cherokee. The contact received recall notifications for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (electrical system). The parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), and NHTSA campaign number: 14V391000 (electrical). However, the part needed was not available for several months. The dealer was unable to provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact did not experience a failure.
My 2011 Jeep Grand Cherokee overland 5.7L has not starting multiple times. Other symptoms include intermittent rough idle after starting, sputtering/missing when accelerating and uphill, and intermittent failing to shift at high RPM. Dealer proposing to install starter/fuel module relay which Chrysler has made due to "amount of people with this problem" but quoting me $410 for the repair. No definitive diagnosis that this will fix all the symptoms. Advised by dealer to not drive vehicle until problem is fixed as the truck can stall or turn off at any time resulting in a serious safety risk. This is a very dangerous problem!!!
A D V E R T I S E M E N T S
- Chambersburg, PA, USA