Notes: There are just too many engine stalls or shuts down while driving reports to feel good about the Sorento. Especially when those things happen, on average, at just over 32,000 miles. Hopefully things will change.


definitely annoying
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
20,960 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Kia Sorento accessories - interior problems

accessories - interior problem

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2013 Kia Sorento Owner Comments

problem #9

Aug 172016


  • miles


Rear seat latch malfunction. The seat is stuck in an upright position. The latch does not work at all. Very inconvenient when the whole family is in the car. Kids forced to enter and exit through trunk. Annoying!! appointment at dealership next week. Hopefully they will fix it free of charge because clearly its a design flaw.

- Elgin, IL, USA

problem #8

Jul 232016


  • miles
The second row seat will not release.

- Fort Worth, TX, USA

problem #7

Jun 102016


  • miles
The lever to fold down the second row seat has gotten stuck since I got the car. It was so hard to operate sometimes that no matter how much force you use the seat back lever will not release. The dealer is telling me the gear that holds the seat in place is not working. They say many Kia sorrentos have the same problem. Now the seat is in the down position and I can not get it back up. The dealer tells me it will cost $350 to have the lever replaced even though it has never worked. The middle saftey belt has never worked either. Every time I take it to the dealer they say it is fixed. When I get home it doesn't work.

- Cypress, TX, USA

problem #6

Jul 162016


  • 64,000 miles


Passenger side 2nd row seat was extremely difficult to fold down since the first day I bought it. Now it is stuck and will not fold down at all. The latch seems to be broken. My kids were stuck in the 3rd row seat until I could remove my baby's car seat base to lay down the driver side 2nd row to let them climb out. Had I been in a hurry to get them out it would have been impossible to do so.

- Yuba City, CA, USA

problem #5

Aug 032015


  • 64,000 miles
Second row passenger side latch to release seat from folded down position to upright position sticks and is impossible to reposition seat back. The seat is now permenantly in the folded down position and I am unable to use the seat.

- Montgomery, TX, USA

problem #4

Jul 312015


  • 37,000 miles
The contact owns a 2013 Kia Sorento. Approximately two weeks after the contact purchased the vehicle, she began smelling tar. The vehicle ws taken to the dealer, but the technician was unable to diagnose the failure. The failure recurred and the headlights burned out. The dealer replaced the headlights and stated that there was a recall; however, the contact did not receive any recall notice. Approximately three weeks ago, the failure recurred and the driver seat began to burn, jamming the driver side door. The contact called 911 and the fire department extinguished the fire. There were no injuries and a police report was not filed. The vehicle was towed away by the insurance company. The VIN and NHTSA campaign number were unavailable. The failure mileage was 37,000.

- Cordova, AL, USA

problem #3

Mar 182013

Sorento 6-cyl

  • 20,117 miles


The second row passenger side seat is extremely difficult to fold down. I have been to the dealership 5 times already and it is still not fixed. I'm about to have to make a 6th trip. This can be a very dangerous situation as my son sits in the third row and if there's an emergency it's likely he will not be able to fold the seat down to escape the vehicle.

- Red Oak, TX, USA

problem #2

Jul 212012

Sorento 6-cyl

  • 3,021 miles
I purchased my car on May 8, 2012. Approximately 2 months later, I began having trouble with a loud thumping noise in the front end when accelerating. This thumping was most noticeable at lower speeds. I took the car back to the dealer on Saturday, July 21, 2012. I called on Tuesday, July 24, 2012 and was told that they are still testing my vehicle to determine what was wrong. I finally heard from the dealer on Thursday, July 26, 2012, and was told that my new car required a new transmission, that it was on order and my car would be ready by Wednesday, August 1, 2012. My vehicle was ready for pick up on Saturday, August 4, 2012. The car was running fine. I had a regular maintenance check at 5,477 miles, oil and filter change, etc., on Saturday, September 29, 2012. On Monday, March 4 2013, I again began to hear the thumping noise, not loud, but it became louder as the week progressed. I took my car back to the dealer on Saturday, March 9, 2013, informed my service advisor that the thumping noise was back, and that the lumbar was not working on the driver┐'s seat. I was informed that I had to leave my car, so that the technician can look at it on the following Monday. I received a call on Tuesday, March 12, 2013 and was told that my car would need a transfer case, which had to be ordered and that my car would be ready in one week. I received a from the dealer on Wednesday, March 20, 2013 informing me that my car was ready to be picked up, and that they could find nothing wrong with the lumbar support, as the technician tested it and could find nothing wrong, and that the routine maintenance due at the time was also performed however, there is still an issue with the lumbar in the driver's seat, the motor works, but the lumbar bar does not expand or contract for support.

- Upper Marlboro, MD, USA

problem #1

May 302012

Sorento 4-cyl

  • 500 miles
The lever to fold down the second row seat gets stuck. It is so hard to operate sometimes that no matter how much force you use the seat back lever will not release. After servicing it 3 times the dealer has told me they fixed it each time, but the intermittent problem is still present. They say the gear that holds the seat in place has very sharp teeth and was not manufactured properly. They say many Kia sorrentos have the same problem. They say you have to wiggle the seat back as you try the release lever. The safety concern is if you have to exit the vehicle in an emergency the second row seat in the up position would prohibit the back seat passengers from escape. The seat in the down position would impeed the two second row passengers from exiting through the passenger door.

- Katy, TX, USA

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