CarComplaints.com Notes: The Toyota Matrix is the mechanical twin of the Pontiac Vibe.
Both models were a joint GM-Toyota venture, manufactured together at a NUMMI production facility in Fremont, CA. Only the heating & A/C systems are different.
10.0
really awful
Crashes / Fires:
13 / 0
Injuries / Deaths:
14 / 0
Average Mileage:
10,040 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2009 Toyota Matrix. The contact received notification of NHTSA campaign number: 17V006000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (tri county Toyota 15 D and L drive, royersford, pa 19468) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Toyota contacted me in July 1016 of the air bag recall, nothing has been done. It states not to have a passenger in the front seat it is dangerous. Nothing has been done in over a year and a half. I want my car replced with a safe one.
Takata recall. Received the recall notice while pregnant, Toyota did nothing to resolve the issue. Told me I still have to drive the car even though the airbag could possibly explode even though no one was sitting in the passenger seat. It's been almost a year, and still no resolution.
Takata recall. The contact owns a 2009 Toyota Corolla matrix. The contact stated that the air bag warning indicator intermittently illuminated. The vehicle was not taken to a dealer. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not contacted. The failure mileage was unknown. VIN tool confirms parts not available.
- Pompton Plains, NJ, USA
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Takata recall. The contact owns a 2009 Toyota Matrix. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted at 505-998-0201 and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 10/25/17
Takata recall it has been months of being able to safely use the car. There is no date offered for a fix. Dealers in 2 states have the same response. How can they get away with this delay?
Takata recall - we have 2 out of 3 of our family cars affected by this recall to which there "is no remedy" available. Very inconvenient for no one to be able to ride in the passenger seat and probably not even safe for the driver or backseat passengers either. When will this be fixable?
Takata recall. The contact owns a 2009 Toyota Matrix. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (Toyota of cold springs, franklin, tn) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 Toyota Matrix. The contact received notification of NHTSA campaign number: 17V006000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. A dealer was not contacted. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
The contact owns a 2009 Toyota Matrix. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Toyota town of stockton, California was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall I received a recall notice months ago (although letter was not dated making it more difficult for the customer to track lack of progress- hence date below is a guesstimate. The letter (attached) notified me that the passenger side air bag was defective and dangerous. The letter said that Toyota was seeking a remedy and in the meantime I should not use the front passenger side. I have heard nothing since. So I have effectively been denied full use of my car for months. This is not reasonable. My elderly mother is coming to live with me. I need use of the passenger seat. Is Toyota prepared to pay for a rental or offer some other compensation?
Takata recall. The contact owns a 2009 Toyota Matrix. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (mcdonough in stanton, va) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 10/17/17
Takata recall. The contact owns a 2009 Toyota Matrix. The contact stated that NHTSA campaign number: 17V006000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in March of 2017. The dealer (faulkner Toyota trevose 2425 Lincoln highway, trevose, pa, 19053) stated that the parts were unavailable for repair and parts may be available in December. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 08/31/17
The contact owns a 2009 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Toyota of pasadena, California was made aware of the recall and stated that parts would not be available for two weeks. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2009 Toyota Matrix. The contact received notification of NHTSA campaign number: 17V006000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke to darcars Toyota of rockville (15625 frederick rd, rockville, md 20855) who stated that parts would not be available before December. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 Toyota Matrix. The contact received notification of NHTSA campaign number: 17V006000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (arlington Toyota 2095 N. rand road, palatine, il,60074) was contacted and confirmed that the parts would not be available until December of 2017. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 09/06/17
Takata recall. The contact owns a 2009 Toyota Matrix. The contact received notification of NHTSA campaign number: 17V006000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (fitzgerald Toyota located at 907 N frederick ave, gaithersburg, md 20879; 888-921-0300) was contacted and stated that there was no recall. The manufacturer was contacted at 800-331-4331 and stated that they would not assist until December. Case number: 1706221709 was provided. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 Toyota Matrix. The contact received notification of NHTSA campaign number: 17V006000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer was not called. The manufacturer was not aware of the issue. The VIN was invalid. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Reading, PA, USA