This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the A-pillar detached from the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the driver-??s side exterior trim detached from the vehicle. The passenger's side trim was loose and rattling. There were no warning lights illuminated. The vehicle was taken to the local dealer, who took photos. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed about the repairs and reimbursement. The contact stated that the failure was related to NHTSA Campaign Number: 24V031000 (Structure). The failure mileage was approximately 125,000.
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front driver's side trim fractured and was flapping loosely. The contact used double sided tape to attempt to hold the windshield trim in place. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts are not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 Ford Explorer. The contact stated that while operating the vehicle a rattling noise was present coming from the top of the vehicle. Upon inspection it was discovered that the passenger-??s side roof rack assembly had become unsecured. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 21V316000 (Structure). The contact stated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 140,000.
- Hutto, TX, USA
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The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 40 MPH a rattling noise was heard coming from the passenger side of the vehicle. Moments later the front passenger side door handle trim piece erroneously ejected from the vehicle. The cause of the failure was not determined. The trim piece was replaced and repaired by the owner. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not contacted. The failure mileage was 120,000.
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the rain was entering into the interior of the vehicle. The contact stated that the rain was entering from the left and right sides of the front windshield. The vehicle was taken to the dealer and diagnosed with a fractured windshield trim and the windshield trim needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirm parts not available.
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off the vehicle. The contact stated that it was the third time that the failure had occurred. The contact stated that the first two times the failure occurred, the repair was paid for out of pocket. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the keypad to unlock the driver-side front door with the passcode detached from the vehicle. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 58,630. VIN tool confirms parts not available.
The contact owns a 2016 Ford Explorer. The contact stated that while driving at approximately 65 MPH, the passenger-??s side exterior A-pillar trim dislodged from the vehicle and struck another vehicle. The contact stated that the driver's side A-pillar trim was also unsecured and loosened. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet notified. The approximate failure mileage was 91,000.
The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 80 MPH, the passenger-??s side exterior middle trim panel had dislodged from the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure and explained that the failed part was not listed in NHTSA Campaign Number: 24V031000 (Structure). The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 30,000.
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the trim detached and flew off the vehicle. The rear driver's side door applique trim was impacted by the detached trim. The rear driver's side door applique trim was damaged. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 205,040.
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 65 - 70 MPH, the vehicle emitted a loud bang that came from the passenger-??s side of the front windshield. Once the contact was able to park the vehicle, the vehicle was inspected, and the contact became aware that the trim on the passenger-??s side of the front windshield had detached. The same failure occurred on the driver-??s side of the windshield about a week later while driving at approximately 55 MPH. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2016 Ford Explorer. The contact stated that the air bag warning light was illuminated. The contact stated that there was windy sound coming from the front passenger's side door while driving. Additionally, the contact stated that there was water accumulated between the front driver's side door and the body of the vehicle, which caused water to pour inside the vehicle while opening the door. The contact also noticed that water was leaking from the driver's side of the windshield during inclement weather. The contact stated that the vehicle made an abnormal popping sound while making a left turn. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 104,000.
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the front driver-??s and passenger-??s side window trims had detached from the vehicle. The vehicle was taken to a local body shop where the trims were replaced. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 70,000. VIN tool confirms parts not available.
The contact owns a 2016 Ford Explorer. The contact stated that water was accumulating in the rear driver-??s side cupholder. In addition, the contact also stated that water was leaking through the rear speakers as well. The vehicle was taken to a dealer where the vehicle was diagnosed with a crack in the driver-side roof rack panel which was repaired out of pocket. The contact was assured by the dealer that water pressure tests were performed on the vehicle which showed that there were no present leaks on the vehicle. Upon return of the vehicle, the contact stated that the passenger-??s side of the vehicle had experienced the same failure. The failure was later linked to NHTSA Campaign Number: 21V316000 (Structure) however, the VIN was not included in the recall. The manufacturer was notified of the failure and the contact was provided a case number. The contact was also referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 50,000.
I was driving on the highway and heard a loud noise didn-??t know what it was until I got home and realized my windshield trim on passenger side was not on there anymore. It had flown off while driving down the highway.
The contact owns a 2016 Ford Explorer. The contact stated that after it had rained, water entered the vehicle through the sunroof and would accumulate inside the roof of the vehicle. While coming to a stop while driving, the water would flow to the front of the vehicle and leak inside the cabin thought the ceiling light console. The contact had taken the vehicle to a dealer on multiple occasions where they replaced the flooring and the sunroof; however, the failure returned after each repair. The vehicle was also taken to an independent mechanic where the contact was informed that the drain tube inside the sunroof had become clogged which resulted in water accumulation inside the vehicle. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, she noticed that the driver's side windshield trim panel had detached. The dealer was not notified of the failure. The vehicle was repaired. The contact related the failure to NHTSA Action Number PE23001 (Structure). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 48,700.
The contact owns a 2016 Ford Explorer. The contact stated that while driving 65 MPH, the driver's side windshield trim panel detached and was hitting against the vehicle. The contact veered to the side of the road and cut the trim panel. The contact stated that the failure recurred with the passenger's side windshield trim panel. Additionally, the contact stated that the trim panel at the base of the windshield was fractured. The vehicle was taken to an unknown dealer, where it was determined that the entire windshield trim panel needed to be replaced. The dealer informed the contact that he would be charged a fee for the repair. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23001 (Structure). The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
A D V E R T I S E M E N T S
- Albuquerque, NM, USA