CarComplaints.com Notes: You should probably steer clear of the 2012 Focus. Otherwise, you might not be able to steer at all.
The 2012 is the first Focus to offer Electronic Power Assist Steering (EPAS). It's also the first year with massive power steering failure. These things are not mutually exclusive.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Focus. The contact stated the front passenger-??s side door latch opened independently while the vehicle was parked in a parking lot. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages); however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.
The contact owns a 2012 Ford Focus. While driving between 45 and 50 mph, the front passenger leaned against the interior passenger side door and it opened independently without warning. The contact coasted the vehicle over to the side of the road and noticed that the front passenger side door lock failed. The contact drove the vehicle home using a cargo strap to keep the door closed. The contact called krause family Ford of woodstock (195 woodstock pkwy, woodstock, ga 30188, (877) 808-3640) and was informed that the VIN was not included in NHTSA campaign number: 16V643000 (latches/locks/linkages). The vehicle was not taken to a dealer and was not repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 112,000.
The contact owns a 2012 Ford Focus. The contact stated that there had been no failures until weeks after the vehicle was serviced for NHTSA campaign number: 16V643000 (latches/locks/linkages). The vehicle was repaired by champion Ford Lincoln (140 southtown blvd, owensboro, ky 42303, (270) 684-1441). The contact heard an abnormal noise in the area of the instrument panel and radio. In addition, the doors failed to lock. The contact felt that the recall repair failed to provide a permanent remedy. The vehicle was not repaired and the dealer indicated that the vehicle needed to be diagnosed. The vehicle was also included in NHTSA campaign number: 18V735000 (fuel system, gasoline), but the part was not available. The contact called to verify if field service action numbers: 14M01 (transmission clutch shudder/transmission input shaft seal) warranty extension and 14M02 (transmission control module) extended warranty coverage were serviced by the dealer with the manufacturer. The manufacturer was notified of the failures. The failure mileage was not available. VIN tool confirms parts not available.
The contact owns a 2012 Ford Focus. While driving 25 mph, the rear driver side door opened independently. The contact coasted the vehicle to the side of the road to close the door, but it failed to close. The vehicle was taken to paaco automotive group (1411 w marshall ave, longview, tx 75604, phone number: (903) 242-8800). The contact was informed that the vehicle was not under warranty and was advised to call the Ford dealer. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 16V643000 (latches/locks/linkages). The manufacturer was not notified. The approximate failure mileage was 72,021.
The contact owns a 2012 Ford Focus. The contact stated that NHTSA campaign number: 16V643000 (latches/locks/linkages) exceeded a reasonable amount of time for repair. The contact received the recall notification in June of 2017. The dealer (roberts motors, 4350 N alby St, alton, il, 62002) was contacted at 855-999-5497 and stated that the earliest schedule for an appointment was April 2, , 2018. The contact stated that was unreasonable, but took the appointment anyway. The manufacturer was not contacted or made aware of the failure. The contact had not experienced a failure per the recall. In addition, the contact stated that the check engine warning indicator illuminated intermittently. The vehicle was taken to the same dealer on a few occasions and was informed that there was an exhaust issue. When the vehicle was diagnosed a second time, it passed the emissions test. The vehicle had not been repaired. The failure mileage was unknown. Parts distribution disconnect.
- Godfrey, IL, USA
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The contact owns a 2012 Ford Focus. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages). The part to do the recall repair was not yet available. The contact stated that matthews Ford (located at 100 w. lancaster avenue, paoli, pa 19301, tel: (610) 644-4700) was contacted. The contact was notified that the manufacturer had not yet provided the remedy parts. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Ford Focus. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer had not yet been contacted because the interim notice indicated that the manufacturer would notify the contact when parts became available. The parts were not available within a reasonable time frame. The dealer (oliver Ford Lincoln, 1001 E jefferson St, Plymouth, in 46563, (574) 935-1001), which typically serviced the vehicle, was not contacted due to the part delays. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
The contact owns a 2012 Ford Focus. Within two weeks of purchasing the vehicle, it failed to start and the key was not recognized in the ignition. Also, the 6 speed automatic transmission failed to shift appropriately and the contact had to turn the vehicle off and back on due to the failure. There was also a sudden loss of eps and the steering assist fault warning indicator flashed. The vehicle became difficult to steer intermittently. The dealer (dave knapp Ford Lincoln, 500 wagner ave, greenville, oh 45331, (800) 717-3673) was unable to diagnose the cause of the failures. The VIN was included in NHTSA campaign number: 16V643000 (latches/locks/linkages) and two manufacturer service campaigns (transmission clutch shudder/transmission input shaft seal - 14M01, transmission control module extended coverage). The failure mileage was not available. Parts distribution disconnect. Updated 08/03/17
The contact owns a 2012 Ford Focus. While attempting to exit the vehicle from the front passenger seat, the seat belt locked and did not unlatch. The contact called for assistance to force the seat belt to unlatch. The contact reported the failure to an unknown dealer in fort myers, Florida, but the dealer did not return the call. The manufacturer was made aware of the failure and advised the contact to take the vehicle to a local dealer. The failure recurred several times, but was not diagnosed or repaired. The failure mileage was 17,000....updated 10/23/17
The contact owns a 2012 Ford Focus. The contact received notification of NHTSA campaign number: 16V643000(latches/locks/linkages); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Ford Focus. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the contact was not able to get the recall remedied due to lack of communication by the dealer. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer and was informed that they would call the contact back with an appointment. The manufacturer was made aware of the issue and stated that the dealer would get back in touch with the contact; however, too much time had lapsed. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Ford Focus. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 05/31/17
The contact owns a 2012 Ford Focus. The contact stated that while driving at 45 mph, the rear driver's side door opened independently as the vehicle made a beeping sound and the vehicle's interior lights illuminated. The parking brake also engaged and disengaged independently several times. The failure recurred several times as the contact continued to drive home. The manufacturer was made aware of the failure and instructed the contact to take the vehicle to a dealer. The vehicle was taken to a dealer where it was diagnosed that the door latch failed and needed to be replaced. The VIN was included in NHTSA campaign number: 16V643000 (latches/locks/linkages). Although VIN tool stated parts not available, the dealer stated that the parts were available and that the vehicle would be repaired the same day. The approximate failure mileage was 40,000.
The contact owns a 2012 Ford Focus. The contact stated that the vehicle shuttered extensively and also that the speed failed to increase over 20 mph each time the failure occurred. The dealer replaced the transmission module but the failure persisted. In addition, the contact received notification for NHTSA campaign number: 16V643000 (latches/locks/linkages). The dealer was notified that the recall notice was received. In addition, the manufacturer had been unable to supply the part and the remedy for the recall repair for an extended period of time. The contact experienced the failure of the drivers door latch failing to unlock and was unable to exit the vehicle from the drivers side door. The latches failed to function properly for the doors from the interior and exterior. The failure mileage was not available. VIN tool confirms parts not available.
The contact owns a 2012 Ford Focus. The contact received notification of NHTSA campaign number: 16V643000 (latches/ locks/ linkages); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
The contact owns a 2012 Ford Focus. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2012 Ford Focus. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 05/02/17
The contact owns a 2012 Ford Focus. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I purchased my 2012 Ford Focus in July of 2016 with 29,000 miles on it and I was aware of the transmission problems when purchased. However was not notify about my door latches unable to close. Apparently October 3, 2016 Ford decided to send out a recall letter claiming that my doors won't close while driving or just won't close. Asked me to take my car to the nearest dealership to get my car repaired. My back driver door just stopped closing completely, I damaged my side of the door from stopping the door from coming open. My nearest dealership told me that parts weren't available for my car and that I'll have to wait until next year to get my car fixed. I begged them to do at least something to keep my car doors close and they tied my seatbelt to my back car door to prevent the door from opening. However my front passenger door still opened and stayed open randomly which cause a few of my friends to fall out of it! my car was like that for about three months. Then they finally "fixed" it by putting replacement parts on it until the actual parts become available sometime this year. My front passenger door is even worst than before. Usually it takes me slamming the door three times before it closed, but now it takes more than three times and I have to slam harder!!! I've had enough of dealing with this car, I think it shouldn't be doing that when it was almost new!!!! also they still won't do anything with the transmission because of the "parts" which I think there's not going to be any parts. I don't even know what I purchased, if my transmission doesn't work or my doors don't close how can anyone considering this a car"!?! what did I buy?!"! this is outrageous!!! I don't know if one day if my front driving door will come open and I'll be flying out somewhere dead on the highway. I just don't feel safe and I wish someone would do something about this!
The contact owns a 2012 Ford Focus. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 01/05/2017
A D V E R T I S E M E N T S
- Massapequa, NY, USA