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Ratings on over 1,000 new & used models going back 5 years, from the Center from Auto Safety. Learn more about The Car Book 2018 here.

CarComplaints.com Notes: Ford changed a lot of things for its 3rd generation, just none of them were a good idea.

The transmission tends to hesitate and jerk when accelerating. The new electronically-driven power steering can fail suddenly and without warning. Even Ford's SYNC can be a headache. Actually, scratch that last one — it's always been a headache.

8.7

pretty bad
Typical Repair Cost:
$1,850
Average Mileage:
62,750 miles
Total Complaints:
23 complaints

Most Common Solutions:

  1. replace power steering (8 reports)
  2. dealership: buy a new one for $1,500.00 (6 reports)
  3. not sure (5 reports)
  4. repair for $1450 (2 reports)
  5. replace power assist module (2 reports)
2013 Ford Focus steering problems

steering problem

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2013 Ford Focus Owner Comments (Page 1 of 2)

problem #23

Sep 082018

Focus 2.0L

  • Automatic transmission
  • 58,000 miles

A D V E R T I S E M E N T S

Total Garbage! 3 temporary failures in last 2 months. Would correct itself by turning car off and restarting. Total Failure.

- tcno, Pingree Grove, IL, USA

problem #22

Apr 302018

Focus

  • Automatic transmission
  • 79,000 miles

Electronic Steering Assist has failed twice in less than a year on our Focus. This could cause a major accident if it happened while driving. We were lucky and, both times, it happened right as we parked at a gas station. The Ford dealership here told us it will cost us $2000 to fix the whole steering rack. I called Ford customer service to complain (twice in one year is not normal). They basically told me there is nothing that they can do but acknowledged this could be a serious danger if it happened on the road.

I have filed an official complaint with NHTSA. If enough people file complaints, Ford will have to recall these vehicles (or reimburse customers) and take responsibility for the malfunctioning steering system. NHTSA's phone number is 888-327-4236. It only takes a minute. We should not have to pay thousands of dollars for something that is obviously a manufacturing defect, given how many people have already listed complaints on here...

- johann.lg9, State College, US

problem #21

Aug 102018

Focus

  • Automatic transmission
  • 65,000 miles

MY PERSONAL VEHICLE THAT SUCKS RIGHT NOW: Ford Focus 2013 lemon

Two weeks ago I left work, got to my car and 'faulty steering' dummy light came on. Car steering would not turn steering wheel at all. Got my 2013 towed to the dealer ($90). After waiting a few days, I was informed by the dealer that the steering rack had gone out and it would costs about $2700 to fix. Since I am 1/2 way through my car note with Ally that was not good news. I don't have the $2700 to fix my car or 1/2 of that amount to find a trusty mechanic. Tomorrow, I will have my little car towed to my house.

So...after this diagnosis, I started researching this problem. I find ELECTRICAL SYSTEM: WIRING recall, and 6 other recalls on the car I'm still paying on. I also found RECALL: Doors May Unexpectedly Open, RECALL: Engine Wiring Splices May Cause Stall, RECALL: Side Lights Inoperable/FMVSS 108, RECALL: Driver Side Child Lock May Not Function. All in all there are 7 recalls that might pertain to my Ford Focus. So, now I have to ask myself: Is this a safe car with me carrying my two granddaughters around town? They are 4 and 10 so I'm thinking seriously on this one. Is the Ford Focus safe? I'm really leaning towards NO.

As I read accounts and blogs of other Ford owners whose cars were going along at 65 and all of a sudden the steering went out - how tragic and scary is that?

I don't think I will ever drive this car again. So...my question is 'When can I tow this car to Ford'? I do not trust the car at all now. It has become a death trap; not a safe mode of transportation at all even if all of these 7 recalls do not relate to me.

So now Ford, I ask you, what can you do to help me in this situation?

Hoping it's good news as I attempt to find a ride to work tomorrow - a lovely position to be in.

I NEED HELP FORD!

Robbie McMeans 4709 Yellowleaf Dr. Fort Worth, TX 76133 817-602-9003

- Robbie M., Fort Worth, US

problem #20

Jul 022018

Focus SE 4 cyl

  • Automatic transmission
  • 127,381 miles

A D V E R T I S E M E N T S

Vehicle experiences power assist steering failure while driving, reversing or when parked. No recall yet but there should be.

- Chris L., Creemore, ON, Canada

problem #19

Jul 242018

Focus SE

  • Automatic transmission
  • 57,206 miles

Ford already recalled a lot of cars for the same problem. I think their power steering system has serious problems. They should at least fix other cars with the same problem which is not on the recall. Never buy Ford car again!

- Bei W., Saint Louis, US

problem #18

Mar 142018

Focus

  • Automatic transmission
  • 60,000 miles

The steering completely failed. Luckily the car was in the drive way at the time. Had it towed to local Ford dealership. Took them three days to look at it and then told me it would cost $2200 to replace power assist module. This is after the same car was in for multiple recalls on transmission. This is a 2013 with 60k miles. Worst vehicle I have ever owned.

- fordmn, Farmington, US

problem #17

Apr 142016

Focus

  • CVT transmission
  • 75,127 miles

A D V E R T I S E M E N T S

F#ck Ford.....they charged a diagnostic fee and thought the car had a power steering pump that needed fluid. Then they refused to subtract the diagnostic fee of $100 off the amount of the repair.

- Christian D., Logan, US

problem #16

Jan 022018

Focus

  • Automatic transmission
  • 51,000 miles

I wish I had done some research before buying this 2013 Focus in 2015. I had the transmission fail 2 months ago but was covered under lawsuit Ford settled but then the power steering failed while my daughter was driving and barely managed to get to the shoulder. I had it towed to the dealership and I am picking up in the morning after replacing the Electronic Power Assist module ($1700). I contacted Ford and basically told "Not our Problem" although there are numerous complaints with NHTSA. Will never do business with Ford again.

- Luther B., Orange Park, US

problem #15

Nov 202017

Focus SE 3.2L

  • Automatic transmission
  • 56,417 miles

there should be a recall on this if they are aware of the issue

- Keisha M., Grand Island, US

problem #14

Nov 042017

Focus SE

  • Automatic transmission
  • 62,000 miles

Have had problems with steering wheel locking up when starting the car since I bought it used in February 2014. Have taken it to dealer and they say there is nothing wrong. Yesterday when I started the car I got a message on the console saying there was a power steering assist failure and service was required. Steering wheel would not turn. I shut off the car and turned it back on and the steering was working but now I am terrified to drive it. Some research online shows this is a known problem and Ford is denying it. I have submitted a complaint to NHTSA, now here and will submit again wherever I can. This car already has a class action lawsuit for a faulty transmission and now this. It should be covered under lemon laws!

Update from Nov 11, 2017: Took the car to my local dealer. As expected, they tell me I need to replace the EPAS steering component. It is out of warranty so I am on the hook for the $1700 repair. I mentioned that I had the car in for problems with the steering in August of 2016 (while it was still under warranty) and was told at that time it was not the steering but some issue with the shock absorbers which they "repaired" and charged me a $100 deductible. The service advisor again said that was a different problem. I contacted Ford and filed an official complaint and asked them to cover the repair. I was given a case number and two days later received the expected response - no assistance. So I will repair it and hope for a recall in the future.

Update from Nov 23, 2017: Had the steering gear assembly replaced. Total $1450. The dealership did their best to reduce the cost. Still a large bill I wasn't expecting, especially just before Christmas. :-(

- nknyhrz, Boardman, US

problem #13

Sep 272017

Focus ES V6

  • Automatic transmission
  • 58,000 miles

A D V E R T I S E M E N T S

Got this on a Wednesday and on Sunday the engine light came on and the steering locked up. I cut the car off and started it back up and it unlocked.The dealership where I got the Ford Focus was Honda of Kingsport Tn and they gave me a hard time with it, cost was around $2000.00.That was a lot of money for me to pay. I probably will not invest in another ford because they do not stand behind their cars.

- hclarlkac, Surgoinsville, US

problem #12

Jun 232016

Focus SE 2L Flex Fuel L4

  • Automatic transmission
  • 34,000 miles

I took good care of this car. I drove it smoothly never making any rough turns, never accelerating aggressively (not like I could've anyways this car accelerates slowly) never hitting any bumps, always getting regular maintenance and filling it up with the best gas, and then before 40k miles it decides to fail and break down on its own.

First time I remember I was on South Beach and taking a date home and I start the car and couldn't turn the wheel. It wouldn't budge, it was hard like a rock. Took me like an hour but messing with the setting on the dashboard computer screen and starting and shutting off the engine a few times it finally started to work and I was able to turn the wheel and steer.

Then it worked flawless for a few months and then I didn't drive the car for like 2 months but I did start it up to make sure that the battery doesn't die. Then one day I get in it to drive it and half way into my 10 minute drive the wheel locks up while making a dangerous turn. I almost wrecked. The "Power Steering Fault" or "Steering Assist Fault" notice came on, I don't remember which of the two and I'm at work now and my car is stuck home.

Car can not be driving like that. I was able to drive it home but it is like driving a tank with no power steering. The EPAS system on this car is faulty and breaks on it's own. They have over half a million recalls for this matter but never for this year and model. Plus most of those recalls are expired already. My car is out of warranty due to it being a Rebuilt title due theft of parts/etc.

So here sits a practically new 2013 Ford Focus. The repairs cost around $1500-$3000 I've heard all types of prices. And they have mentioned that I need to change the entire Rack & Pinion. And who knows if I spend all that money and then the Electronic Power Steering Assist starts to fail again.

I hope Ford can help and repair this for free or give me a discount. Or I will hope to at least be able to sell this car for $4000 as-is and recover some money. I read that the Class Action suit was denied in Feb. 2017 so now I am out of luck. I live in South Florida any advice would be appreciated. Thanks

- Miami H., Hialeah, FL, US

problem #11

Jul 152017

Focus ES 2.0L

  • Automatic transmission
  • 66,000 miles

Driving in traffic going speed limit @ 35 slowing to make a cross turn with oncoming traffic & steering locked up, made it onto side street, amazing, stopped car & still locked up,turned engine off & restarted must have reset steering. made another stop and went to back up & locked again all in about a 1/2hr time frame.

Then a scary drive to dealer & wait till Monday for them to check on the issue.

- Marsha C., Davenport, IA, USA

problem #10

Apr 012017

Focus SE

  • Automatic transmission
  • 45,008 miles

I have a 2013 Ford Focus Sedan. When I started the engine and am ready to go, suddenly the steering wheel became stiff and unable to move. Then the warning signal appeared such as "power steering assistance problem. service required." It occurred twice today and twice in the past several months. I had to turn off the engine and then turn on again, which became controllable. I heard other Ford focus owners complaining the same problem and hope Ford can recall to replace the problem in case something serious happens.

- clara y, Cedar City, US

problem #9

Mar 182017

Focus S 4 cyl

  • Automatic transmission
  • 89,700 miles

My teenage son's life was in jeopardy because of a known design issue that Ford is unwilling to address and NTHSA seems to be turning their heads on. This steering issue in Ford's is rampant and out of control... someone apparently needs to die before these guys will do the right thing. Frankly, I like our car... it has great gas mileage and has done its job to get me and my fam where we need to go... but having this expensive repair and a near miss with my son driving really sucks - especially when you find out that Ford knows this is their stupid design's fault. Do the right thing Ford! Make owning a Ford great again!!!

- Norm V., Knoxville, TN, US

problem #8

Oct 012016

Focus SE 2.4L

  • Automatic transmission
  • 78,000 miles

I've been told that it's the owners responsibility. The power steering will just fail, sooner or later someone is going to get hurt if there isn't a recall.

- enemgoblue, Leroy, IL, USA

problem #7

Dec 012016

Focus SE

  • Automatic transmission
  • 40,000 miles

This car has 40,000 miles and is driven by a 16 year old kid. He was driving and poof, the steering was GONE. Could have been deadly...... The repair shop states that the electronic power steering gear assembly has failed and needs to be replaced. No warranty, of course. I called Ford Motor Company and lodged a complaint. They gave me a case #. They told me that there are other Ford models with this same issue that have been recalled. There is no recall on this yet, but one could be coming. In the mean time, I can have it fixed and keep my receipts. If a recall is issued, I can be reimbursed. I see there are hundreds of complaints of this on this site and the NAHTS site, Hopefully something will be done by FMC. Thankfully mine wasn't worse! Be sure to call FMC 1 800 392 3673 (have VIN # handy) and report if you have this issue. The more they list, the quicker this becomes a true recall.

- Stacy M., Freeport, IL, USA

problem #6

Sep 262016

Focus Titanium 2.0L

  • Manual transmission
  • 36,500 miles

The car failed within my warranty period, but it was brought in two days after my warranty period expired. Ford refused to honor the claim because of the date it was brought into the dealership. Surely they could have and should have known the failure date from the computer, but they wouldn't budge. It was brought in 2 days after, so it was out of warranty. I escalated the case to no better result. The EPAS system gear assembly broke, which I believe has happened to many of us in this particular model. Not sure what to do at this point.

- Sean W., Middleburg, FL, USA

problem #5

Feb 052016

Focus LE

  • Automatic transmission
  • 125,000 miles

It has taken over 2 months of escalations and calls to lemon law attorneys (crooks) to finally get a reasonable (yea right) price. Now it has taken an additional 3 days to get an appointment. When I leave messages fro the service writer he doesn't return them, when I call the service manager he is not available. This dealership, Heritage Ford in Modesto, has the absolute worst customer service.

- Jim R., Modesto, CA, USA

problem #4

Nov 252015

Focus SE

  • CVT transmission
  • 46,000 miles

So my Hub buys this 2013 car for me in 2014 and here we are in 2015. Within months of buying it I discover that my car just wasn't "used" it was a rental car. You know drive it like you stole it. Which the dealership/salesman never mentioned. I knew something was wrong when I noticed the inspection sticker had been tampered with and there was no owners manual. ANYWHERE. Couldn't get it online couldn't get a download NOTHING for several weeks.

Then one day I decide to give it a bath. Typical yard hose...bucket...sponge. The paint comes off in perfect circles....they wouldn't fix that.....guess I was using perfect circle soap that day.

And now I'm driving on an on ramp...getting read to join 55+ mph traffic ...curling to the right and the wheel jerks to the left like two inches. I'm like what the heck was that? Shrugged it off as a fluke.

Then I go out to start my car and the steering wheel won't budge. I can go forward and back....that's it. Not like that whining power steering sound. Nothing. Later that day.....not a problem. Next day same thing.....won't budge.....then later .....fine. So I drive it to the dealer.....4 hours and an estimate of $1750.00 later......"Do you have a warranty?" No "no extended warranty?" No it JUST ran out UGGGH

- Victoria T., North Kingstown, RI, USA

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