Notes: Ford significantly updated the Fusion for the 2010 model year. We wish they hadn't

Throttle body issues have led to a ton of reports about a sudden deceleration and loss of power while driving. Ford issued a “customer satisfaction program” in March 2014 that, unsurprisingly, has left very few customers satisfied.

2010 is also the year we started seeing complaints about the power steering failing. Throttle and steering failure? Yeah, that’s why this is a clunker.


really awful
Crashes / Fires:
15 / 0
Injuries / Deaths:
7 / 0
Average Mileage:
78,463 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Fusion steering problems

steering problem

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2010 Ford Fusion Owner Comments (Page 18 of 30)

« Read the previous 20 complaints

problem #257

Apr 052015

Fusion 4-cyl

  • 95,000 miles


Upon exiting the highway and coming down the ramp the dash displayed a message to "service power steering now" then a message to "service advancetrac". the power steering went completely out and I had to use much force to turn the steering wheel. Contacted the dealership service department to setup a service appointment. I have the 6 year, 100,000 mile warranty, but was informed that this was not covered under that warranty. Was told that I would have to pay out of pocket to have the car diagnosed and repaired.

- Etta, MS, USA

problem #256

Apr 052015


  • 61,500 miles
I was traveling during clear conditions, approx. 45 mph, when suddenly the power steering turned off and nearly caused me to crashed my car. I had received a check steering and advancetrac light when I first turned on the car, then 20-30 minutes into my trip the power steering failed and I nearly lost control. This is a very dangerous piece of faulty equipment that needs to be addressed. Ford needs to be held accountable for this. It should not take over 500+ complaints to warrant attention. However, had I been in a fatal crash I'm sure that would attract more attention.

- Parkland, FL, USA

problem #255

Mar 312015


  • 57,682 miles
The contact owns a 2010 Ford Fusion. While driving at 65 mph, the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to turn the vehicle. The traction control warning light illuminated. The vehicle was taken to an independent mechanic. The mechanic diagnosed that the power steering rack needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 57,682.

- Philadelphia, PA, USA

problem #254

Mar 172015


  • 70,000 miles


The contact owns a 2010 Ford Fusion. The contact stated that the power steering warning lamp illuminated and the vehicle had a sudden loss of power each time the failure recurred. The vehicle was taken to an authorized dealer for further inspection and diagnostic testing. The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

- Hastings, NE, USA

problem #253

Mar 242015

Fusion 4-cyl

  • 83,000 miles
When driving the power steering system stops and it makes it impossible to make a turn left or right. I called the dealer and it will cost me about $2,000 out of pocket to repair. Error message is, "power steering failure".

- El Paso, TX, USA

problem #252

Mar 182015


  • 45,000 miles
I was driving and service power steering soon and advance trac lights suddenly came on. When I arrived at my destination, I turned off the car and then turned it back on and dash message appeared saying to service power steering now. I went to turn the steering wheel and I could not turn the steering wheel at all. I then had vehicle towed to dealer. Dealer notified me that the power steering rack needed to be replaced at a cost of $1600. I had no prior issues with the power steering prior to this sudden, unexplained incident.

- Royersford, PA, USA

problem #251

Mar 122015

Fusion 4-cyl

  • 110,000 miles


The power steering failed making the car difficult to steer.

- Phoenix, AZ, USA

problem #250

Mar 132015


  • 60,098 miles
While driving "service power steering and service advance track" came on. I stopped the car thinking we had time and when I got back behind the wheel I had no power steering. I was able to navigate to the dealer where I was told I had low tire pressure in right front wheel causing the system to shut down. No message on dash regarding low tire pressure. Very concerned for safety we live in the mountains and this could have been a disaster if we were on one of our famous one lane S curve roads.

- Check, VA, USA

problem #249

Mar 052015

Fusion 4-cyl

  • 70,484 miles
My Ford Fusion SE with 4 cylinder, with electric power steering suddenly stop working. I could not turn my wheels to the right or to the left. It just froze and stuck. I could not drive my car at all. I just could move forward and backward but cannot drive it at all. It is very dangerous to drive that car. I felt that Ford company is responsible for that repair. My Ford Fusion has broke down twice prior to that power steering problem. The transmission broke down under warranty around 20,000 miles and was covered by the warranty. But the second time, the transmission broke down again around 40,000 miles on it and I have to pay for transmission repair even though it was under warranty. Ford do not cover wearable parts but I believe that they are responsible for them. I had to pay close to $2,000 to fix that transmission. Now third time Ford Fusion have another serious problem with power steering. I called gary crossley Ford and they said I will have to pay another $2,000 dollars to fix just the power steering. Ford Fusion has so many problems like door latch that came out. And other electric problems appearing again and again without any explanation. Please ask Ford company to cover the power steering repair. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Kansas City, MO, USA

problem #248

Mar 072015


  • 80,000 miles
This is the second incident I had with my steering. The entire steering rack was replaced 2 months ago. I paid $1800, only for this to happen again. I was driving on a busy road, and then suddenly assist power steering appeared. It was a straight road so I didn't realize that the steering had locked and I was unable to get into the turning lane. I was driving and stuck on a main rod. It felt like my brakes were out. I had no idea what to do. I kept driving and eventually used every ounce of strength to pull over the vehicle on a busy road. Not only did I feel like endangered because of the steering but because of where it happened I thought someone was going to hit me or my car while I was waiting on the side road for a tow truck. This part has a defect and needs to be corrected. This is the second steering rack in 3 months.

- Royersford, PA, USA

problem #247

Mar 122015

Fusion 4-cyl

  • 73,195 miles


The car has been trying to change lanes by itself for 2 weeks now, steering wheel jerks by itself while driving, had a total failure of electronic power steering as my wife pulled in the driveway which almost resulted her in hitting a vehicle.

- Hazel Park, MI, USA

problem #246

Mar 032015

Fusion 4-cyl

  • 90,370 miles
While traveling home from school recently, my son, experienced without warning a sudden and total failure of the electronic power assisted steering on the 2010 Ford Fusion that we purchased for him to use at collage in the fall. Fortunately, he was on a straight stretch of road and not in the middle of one of the many winding curves he travels on his way home from school. Also, fortunately (for Ford Motor Co.) he was not meeting another car in one of those curves. Being an inexperienced driver and faced with the sudden and total loss of such a critical system; (such as power steering) the outcome quite possibly could have been catastrophic. Furthermore; it would appear the problem is systemic in nature, plaguing not only Ford Motor Co., but other auto makers as well. It is my opinion that the world is not yet ready from an engineering standpoint, to allow electronics to replace critical yet mechanically simple systems whose possible failure can be life-threatening. Consider also that due to the structure of all corporations, the motivation for any change in system engineering can only be profit based. The consumer should in no way be forced to bear the cost, financial or otherwise, for simple engineering mistakes which appear to be based on profit rather than sound engineering practices.

- Eads, TN, USA

problem #245

Feb 212015


  • 39,000 miles
The contact owns a 2010 Ford Fusion. While driving at various speeds, the power steering failed without warning. The dealer stated that the power steering pump would need to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 39,000.

- Thomasville , GA, USA

problem #244

Dec 012014


  • 75,000 miles
The contact owns a 2010 Ford Fusion. The contact stated that when the vehicle was started, the power steering failed to operate and the power steering warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The VIN was unavailable. The approximate failure mileage was 75,000.

- Canton , NC, USA

problem #243

Mar 082015

Fusion 4-cyl

  • 69,938 miles
The steering assist failure message came onto the dashboard, and the power steering failed. I restarted the vehicle several times, and it did not reset.

- Simi Valley, CA, USA

problem #242

Sep 202014


  • 140,000 miles
The contact owns a 2010 Ford Fusion. The contact stated that while driving at 10 mph, the service power steering was displayed across the message board and the traction control warning light illuminated. In addition, the contact stated that the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to turn the vehicle. The vehicle was taken to a dealer. The technician diagnosed that the power steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 140,000. The VIN was unavailable.

- Jackson, MS, USA

problem #241

Jan 262015

Fusion 4-cyl

  • miles
The steering wheel fault assist alarm comes on when I try to start the car and there is no power steering and all I have is manual steering and popping.

- Helenwood, TN, USA

problem #240

Feb 252015


  • 73,000 miles
Power steering failed.

- Tampa, FL, USA

problem #239

Feb 212015

Fusion 4-cyl

  • 42,400 miles
Ford Fusion power steering problem. Our 2010 Ford Fusion 2.5L power steering stopped working without warning. Only has 42400 miles on it. I am seeing many posts online relating to this problem with only temporary solutions. Since this site targets safety concerns I think it would make sense to try to fix this issue before people end up getting injured, or worse dead due to loss of ability to handle the vehicle. I hope it doesn't take a tragedy or multiple before something is finally done about this growing problem. I doubt the 500+ filed complaints on Ford Fusion on this site represents the total number of incidents that are actually taking place. If this is just a numbers game then there will never be incentive for the manufacturers to do a better job as a mass recall is a lot more expensive than a few legal payouts. Please do something about it. It's not like we're complaining about a faulty radio. This is about steering the vehicle. Also, consumers are spending significant amounts of money without the problem being fixed. Ford says "warranty is over". so I am at the mercy of the dealers, whom apparently do not have a solution. Since Ford does not know what's causing this common issue, and the dealers cannot figure it out, then who is left to solve the problem? Ford should be forced to solve the problem and provide a warranty extension.

- Grand Island, NY, USA

problem #238

Nov 112014

Fusion 4-cyl

  • 94,000 miles
I went around a left hand turn in the road and the car continued to veer left running me off the road where I glanced off a road sign before I was able to regain control of the car. I have noticed this problem in the past where it feels like I have blown out the driver's side front tire and the car pulls hard to the left.

- Truxton, MO, USA

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