Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
19 / 1
Injuries / Deaths:
8 / 1
Average Mileage:
47,648 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion steering problems

steering problem

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2012 Ford Fusion Owner Comments (Page 21 of 25)

« Read the previous 20 complaints

problem #82

Apr 072014


  • 37,500 miles


I was slowing doen and making a sharp right turn when suddenly my steering wheel got real stiff. I had two messages flashing "power steering assist fail" and "service autotrac". I have taken it to the dealership and they're charging me $2,500 to change the steering rack and 2 outer rods. My car has 37,500 miles this is not normal.

- Severn , MD, USA

problem #81

Apr 022014

Fusion 4-cyl

  • 15,742 miles
Driving straight and steady 45mph on surface street, no traffic, no braking or lane change. Suddenly chimes sounded, "service advanced trac" in message center and yellow advance trac idiot light on. In about 20 seconds chimes, message and light go off and message text returns to real time mpg reading. Continued driving home without shutting engine off or any further warnings/incident. Took to dealer 7am next morning (4/3/2014) at 15753 miles. At end of day service advisor said test code showed bad "torque sensor" which is in the steering column and measures turning effort on the steering wheel and that they needed to keep vehicle overnight. 1130am next morning (4/4/2014) spoke to service advisor. He said car fixed by changing the rack and pinion gear assembly w/electric steering motor (Ford part number: Ae5Z-3504-ce). Before and during incident I never noticed anything wrong with steering or braking--just the warnings. Vehicle repaired under warranty.

- Rancho Cordova, CA, USA

problem #80

Feb 282014

Fusion 4-cyl

  • 18,000 miles
All four tires had to replaced by me after only 12,000 miles. Two of the tires blew out. Power steering failure occurred while I was driving. Service advancetrac is also no longer working. I have tried taking my care to a Ford dealership but they refused to fix anything. They told me the tires were my fault, and I told them either they think I am stupid or they were not the sharpest tool in the shed if they think I believe any of these issues were my fault. I called Ford and they were no help. They told me it is up to the dealership if they decide to fix anything because the dealership is not owned by Ford. I currently have less than 20,000 miles on this car and I bought it brand new. Ford is a horrible company and does not honor their warranty. The dealership I took it to was park place motorcars in dallas tx. They have been several other problems with this car but if this was honored by Ford I will take it. No way I ever buy another Ford.

- Dallas, TX, USA

problem #79

Mar 142014

Fusion 4-cyl

  • 51,463 miles


I was driving this morning and my low tire pressure signal flashed. I went to put air in the tire and the tire was completely flat! I had spare put on and this is when the "service power steering now" warning came on as well as the service advance traction control light came on.

- Livonia, MI, USA

problem #78

Mar 112014


  • 68,000 miles
I noticed a service power steering warning light come on. I shut the vehicle off and upon restarting it I had absolutely no power steering. Luckily I was no longer driving. This is a dangerous situation and a dangerous safety defect in equipment. I would not consider this to be normal wear and tear on a two year old vehicle. I learned several complaints have been made about this defect with similar dangers. I'm wondering what has been done to rectify the problem" am I fixing the problem using the same type of parts I had" with no change this could happen again in a two year period. This is not a small or inexpensive mechanical job. I strongly recommend looking into this situation for recall. What needs to happen for a recall to be granted....a fatality... I hope not.

- Charlotte, IA, USA

problem #77

Mar 082014

Fusion 6-cyl

  • 47,000 miles
While driving the vehicle the service power steering notification came up on the dash. Car was still drivable with no loss of power steering. Car was shutdown once arrived at destination. When restarting car the service power steering now was displayed. Car was placed in to drive, no power steering was identified in addition to service advancetrac was displayed.

- Holts Summit, MO, USA

problem #76

Feb 022014


  • 8,230 miles


Powers steering stop function when I was driving on wet condition regular street, lucky no injury but very unpleasant, waiting to see how many die before recall happens?

- Aiea, HI, USA

problem #75

Jan 312014

Fusion 6-cyl

  • 24,960 miles
The steering on my 2012 Ford Fusion sel located up as my wife was backing out of a parking space and she could not steer the car.

- Edinburg, TX, USA

problem #74

Jan 232014


  • 60,100 miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving 75 mph, the power steering warning light illuminated as the power steering system malfunctioned. The contact stated that the vehicle became difficult to maneuver due to the steering. The contact did not take the vehicle to a dealer or a local mechanic. The failure mileage was 60,100.

- Kearny, NE, USA

problem #73

Jan 192014


  • 62,500 miles
Was pulling off from a stop sign at a normal takeoff. Advancetrac warning light and service power steering now warning came on. Tried to do the reset that I found online. Nothing fixed it. Had to drive home 90 miles with no power steering. Will take to dealer in the morning. I've had the car 4 days and it was bought as a certified used vehicle.

- Little Rock, AR, USA

problem #72

Jan 032014


  • 16,000 miles


When steering I could hear a noise and I felt shake on steering wheel. Had to take to dealer.

- Santa Ana , CA, USA

problem #71

Dec 242013

Fusion 4-cyl

  • 46,000 miles
I was turning onto the street at about 25 mph and as I approached my home, the advance trac system light came on and then the service power steering now light came on. Steering wheel locked up as I tried to turn into the driveway and I ran over the cable box on the curb because it was hard to turn at that point. Prior to this incident, there were problems with air pressure in the tires at least three times. Light continually came on indicating low tire pressure. Car was purchased on November 2, 2013. Dealership offered the extended warranty, we signed papers for it. When it came time to use it, the warranty was not there. We didn't sign any cancellation papers for it. Now we have to deal with a bogus dealership/finance company and pay for a part that may or may not be needed.

- Houston, TX, USA

problem #70

Dec 192013


  • miles
The contact owns a 2012 Ford Fusion. The contact stated while traveling various speeds, the steering wheel seized. The vehicle was taken to a private mechanic who stated the rack and pinion failed. The vehicle was not repaired. The manufacturer was not notified about the failure. The failure mileage and VIN were not available.

- North Hollywood, CA, USA

problem #69

Dec 172013


  • 12,000 miles
Driving around 30mph, warning light and information display indicated "service advancetrac" then "service power steering now" message appeared. I pulled off road to parking lot, smelled a burning scent in the heat/ac vents. Power steering was disabled as soon as I was able to park my vehicle. No damage to my vehicle prior to incident.

- Rochester Hills, MI, USA

problem #68

Nov 252013


  • 27,000 miles
I have had several issues leading up to this and the dealer would say nothing is wrong. Car jumps forward when idling, car looses power when accelerating on highway. Lastly was complete loss of power and nearly hit by bus with kids in car. They replaced throttle body, A/C motor etc....two weeks gone bye and it is starting again. I need to give this car to my daughter to drive but it is not safe.

- Largo, FL, USA

problem #67

Sep 102013

Fusion 4-cyl

  • 40,000 miles
Service advance track light came on, power steering disabled and traction control disabled. Making turn onto side street incident occurred. No accident involved. First time a simple turn of the key fixed the problem now it is completely disabled. Took to dealer they confirmed it as the power steering gear assembly on the advance track system. Part cost from Ford $900. Outrageous for a well maintained 2012 with 40,000 miles. Please research dealer said they had numerous issues with this... thank you

- Corbin, KY, USA

problem #66

Nov 212013

Fusion 4-cyl

  • 51,920 miles
I was turning into the parking lot and I got a "power steering assist fault" and the steering wheel was impossible to turn. I turned the engine off and back on and the fault cleared.

- Princeton, TX, USA

problem #65

Nov 222013

Fusion 4-cyl

  • 47,829 miles
I was driving down the interstate when my traction light came on and my steering wheel locked up. An error came on screen saying "power steering system fault". my vehicle is out of bumper to bumper warranty but still under power train warranty. The dealership states that it is not covered under that warranty. Because of this I almost wrecked the car as steering became very limited. The dealer also states this an internal steering module and must be replaced. My car is too new for a computer module to be going out.

- Gainesville, TX, USA

problem #64

Oct 282013

Fusion 4-cyl

  • miles
I was driving my car to the gas station to put air in my tire and as I was turning into the gas station my steering wheel locked up on me and the service advancetrac & service power steering now lights beeped and came on. I was almost hit from behind because I couldn't turn my wheel to get into the gas station. I got the air and started my car back up and the lights beeped and came on again. I had to drive to work with no power steering and was almost hit a couple of times because I'm not use to turning the wheel, it's so hard and my arms and chest hurt from this already. I don't have the money to get this services but need a safe running car as I'm a single mom of two and purchased this car thinking Ford was reliable. Very worried and stressed, what am I to do now"?"

- Garland, TX, USA

problem #63

Oct 122013

Fusion 6-cyl

  • 55,400 miles
1st case 10/12/13 lost power steering - no error code found & reset 2nd case 10/21/13 lost power steering again both cases driving under 25 mph. Both cases had daughter with me. I am concerned on safety issue and requesting a recall. Concerned because in both cases with the unexpected loss of power steering I am not able to turn the wheel of the car. Warranty is up. Very disappointed with reading this is also happening to others! not acceptable Ford.

- West Paris, ME, USA

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