This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This is a 2019 Honda Pilot with start stop function. There is a noticeable delay in activation and getting longer with time; this is a 3 year old vehicle. During 2 other instances, the system failed and vehicle would not start on a public street. During these failures and delays, other than the obvious collision safety issue, the safety systems are unavailable via a message on the dash. When it eventually starts back up it functions normally. This is clearly the system prematurely failing or the system prematurely killing the battery (which has a normal functional life of 5 - 7 years).
When stopped at a stoplight or stop sign, the car has an auto start/stop feature where instead of the car idling, it shuts off and then starts back up when the brake is released. The car stalls and displays several dashboard warning lights and will not start back up after it auto stops. After several minutes, I can usually get it to start back up, but it typically happens in heavy traffic causing a substantial safety issue.
Our 2019 Honda Pilot has issues when the start-stop is active. When we come to a stop at a traffic light, gate, etc. it often will not restart on brake release. This creates serious concern in heavy traffic and we have been close to being rear-ended at stop lights. To restart the car we often have issues if it stalls during this brake press and release. It seems to electronically show in park, but not able to restart since it is not in park. We also see the issue when brake is pressed and tries to restart based on time. There are various lights on when this occurs. If we don-??t activate the start-stop we don-??t see the issue. If we manually turn the start-stop we don-??t see the issue. However we need remember to turn this off manually defeating the fuel savings. I believe we can replicate this.
The automatic start/stop system turns the car off at red lights, as it it supposed to. However, several times the car will not start when I push the gas pedal but instead the whole car turns off. It takes opening and closing the door while pushing the park button and the engine start button to turn the car back on. This usually occurs at red lights which is very dangerous.
In AUg 2021 when the auto stop engaged the car would fail to turn on. Errors would come on on the dash and while car would die at stoplight. Took to dealer and they could not replicate so nothing was done. This happened randomly and we would need to put in park, wait a while and turn back on. Then in Oct 2021 the battery died and they replaced under warranty. There was no issues until Nov. 2022. The same started happening. Again dealer could not replicate and nothing was done. They did note the 1 year old advanced battery was low and charge and have charged it.
- St. Louis, MO, USA
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For several months I have been experiencing occasionally and randomly a complete shut down of my vehicle whenever I'm at a complete stop. I need to restart my vehicle completely which typically turns on, but in some instances I have to try up to a couple of times. This has happened over a dozen times in a 6-9 months time frame. Sometimes when restarting the vehicle a message will appear on my screen that says my auto theft has been disabled and stays on until the next time I restart. This issue has been a source of anxiety for my children and I and we feel unsafe. I dropped of my vehicle at the dealership and they explained that my 2019 is due for a new battery which is being installed today 11/9/2022 at 45k miles. I never got a warning that a new battery was required and I've been informed by the dealership that "old codes had to be erased". They are assuring me that this will take care of the problem I have been experiencing for months.
I was stopped at a stop light and the engine went into "idle" mode and then cut off completely and all power was lost. I put the vehicle in park and attempted to restart unsuccessfully. I was unable to restart the vehicle for several minutes.
Our 2019 Honda Pilot will flash the brake for the front collision warning system when there is no oncoming traffic or even when the oncoming traffic is in its lane. It does not always happen, but enough to be an annoyance. It also tends, when stopped at a light, and the auto stop engages not to restart. The entire electrical system goes haywire and then dies. This includes the ability to use your 4way or emergency flashers. The car then has to be jumped or towed to restart the vehicle.
When stopped at a red light the engine shifted from drive to neutral on its own. The brake became stiff and it took shutting off and restarting the car multiple times before it would shift. This is the third instance of this vehicle shifting to neutral on its own. After the previous times (they occurred within the same day- one shifting from park to neutral and the other similar to this experience, also at a red light), I took the car into the dealership where it came back showing no codes and could not be replicated while there. It is a push button electric shifter and the vehicle has had multiple recalls and service bulletins for electronics (all repaired) and has experienced issues beginning one month after I purchased the car brand new.
Today is the 6th time our Honda has had issues either the automatic start/stop system failing when at a stop light. The car will stop and shut off like it is supposed to, but will not restart. Car needs to be put into park, turned off, restarted, shift back into drive. This happens while we are at risk of being hit from behind, honked at, and creates an unsafe and stressful driving situation. Car has had infotainment issues that seemed to be fixed, but had issues prior to today-??s incident. Car has been only serviced at Honda. No warning lights etc. This issue was reported to our dealer last December and they said the could no replicate the issue. In August this happened again immediately after having the car serviced for an oil change. The car is putting my family and others at risk and there seems to be many others with this same problem happening.
Auto idle start/stop stalls at intersection. Auto idle engages normally, but when release foot from brake, car acts like it is going to restart the engine as it should, instead it kicks the car in neutral and accessory mode. You have to press the brake, press the start/stop button multiple times to get it to restart.
For the second time is the last few weeks the car experienced issues after losing electrical power. It failed to start after being parked for about an hour at the airport. All sorts of warnings started randomly blinking on the dashboard. But the door, cabin lights etc all would come in when the doors were opened.
My 2019 Pilot continues to randomly turn off. This happens at stop lights mostly, but did happen while driving as well. Latest was at a gas station where it would not restart. Had it to a mechanic and auto zone and both said that nothing is wrong with the car.
On several occasions my vehicle has acted as if it were going to die at a stoplight or intersection where the brake pedal was pushed enough to trigger the auto-off function. It did not start doing this until the last several months. I assumed it was because I did not have my foot pressed enough. On one occasion several weeks back it acted as if it did not want to start and then today I was completely stopped and stuck at a light, blocking traffic. The battery light came on and it would not let me restart it. After a minute I finally got it started and immediately drove it to the Honda dealer in which they weren-??t able to check it. I will take back tomorrow for them to check it out. I-??ve also read several articles about this same thing happening so I wanted to report it for the records.
The car is equipped with a stop-start system that is supposed to shut off the engine when you stop (eg at a red light) and restart almost instantly when you lift the foot off the brake. The restart feature fails somewhat regularly, maybe about 5% of the time. It has happened for many years, and with increasing frequency as the car is getting older. Sometimes the restart has trouble, the car misfires a moment, but then the engine restarts, sometimes a bunch of unrelated warnings sound when this happens, the car reporting that the collision avoidance systems are now offline or similar. Sometimes the engine completely stalls and does not come back online at all; when this happens, getting it restarted generally means putting it in park, turning the car completely off, then starting it again, a process that takes 10-15 seconds. When this happens at an isolated stop sign it is annoying; it has also happened on a highway exit ramp with traffic going around our disabled vehicle. Various Honda dealers have inspected and maintained the vehicle, and none have detected anything wrong to explain this behavior. The problem is intermittent and thus hard to reproduce on demand.
I am actually reporting two incidences, since the first (never reported) now appears to be related. 1st: In March 2022 (approx 35,600 miles on the vehicle), the vehicle completely shut down after attempting to accelerate back out of the auto-idle stop mode. I was stopped at a traffic light on a Highway off-ramp in rush hour traffic. All of the warning lights and exterior lights started flashing and strobing in and out, but I also had no power of any kind for windows, radio, nothing. I was unable to turn on the emergency flashers, so I got out of the vehicle to redirect traffic around me while I waited for it to be towed to the dealership. They told me that by the time my vehicle got to them, that the battery was completely dead, and therefore there was no data or code. They told me that it had to be the battery, but they-??d fully recharged the battery and it was all good. (Covered under warranty) Yesterday afternoon 9/27 I was at a stoplight, once again in auto-idle stop mode. I depressed the accelerator once the light turned green and the car would not move. I looked down and noticed that my car had shifted itself into neutral" It would not allow me to put it back in park and/or restart. By now I am trying to wave the people behind me to go around, when I look up and see there-??s some kind of message scrolling across the driver-??s display; something about a wrong gear" There were cars stuck behind me, so I was in a bit of a panic mode. I took a few breaths and tried again. I fully depressed the brake, was finally able to put the car back into park and restart the car. I am bringing the vehicle in for service tomorrow (I am now outside of warranty) after just having a comprehensive 40,000 mile service completed on Sept 10. Note: vehicle was purchased brand new and has been 100% dealer serviced.
"Check Engine" light comes on, followed by "Emissions System" problem, then "AWD" problem, and also "Transmission" light with a message to pull over and find a safe location. Have brought in for the "Emissions Systems" problem and AWD multiple times, but problem re-appears within a day. Uploading one invoice of many.
The contact owns a 2019 Honda Pilot. The contact stated that after being idle at a red traffic light and attempting to accelerate, the vehicle lost motive power and stalled. The contact stated that the Start/Stop function operated as designed while stopped however, when the accelerator pedal was depressed the system failed to re-engage. The contact had to wait for several minutes before the Push to Start button would restart the vehicle. There was no warning light illuminated. The contact called the dealer but was unable to reach a representative. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 19,000.
In the past I have reported an issue with the auto stop to Price Honda. They sent me away saying nothing was wrong. Last night my car died while coming to a stop. No warning. No engine check lights. The emergency flashers wouldn't work nor doors or windows and I was stuck in the middle of the road with my children without Hazzard lights. No way to put car into neutral unless you have a special tool which even the Honda dealership couldn't help me with. This was not disclosed when we bought the car and was stuck in high traffic for over 2 hours until a mechanic came and finally got my car to start and move to side by switching the battery along with other stuff. He stated the battery should not have died in Drive and something is wrong. I see this is a known issue when looking at your website. I do not feel safe driving this Honda pilot. It can shut down at any time without warning and leave us stranded. Not being able to move into neutral in its self is safety Hazzard especially with no hazard lights. Price Honda [XXX] was very rude and brushed me off telling me no one is going to call me back over this. However their manager [XXX] called me shortly after and even acknowledged the known issue and said could take years to recall. This is not ok and why wasn't any of this disclosed. We should know that we need a tool (and know how to do it since in the engine) to save us if our car breaks down so we can at least get to side of road! I see This issue is being investigated by you, not sure why it was not disclosed especially when I already reported to Honda. My kids and I could have died yesterday. Single lane road no shoulders no flashers and cars flying past us. Not ok especially for this type of car that I bought brand new! I need assistance with this please before someone does get hurt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
I got my brand new Honda in 2019; the problems started right away, after a few weeks, the radio system would just turn off while driving. The whole console wouldn-??t work. I would turn it on/off but still nothing. If I let the car set over night sometimes it may work the next day. They replaced my radio but it continued. [XXX] from Honda said it was finally in Error state and it was the Amplifier. [XXX] had ordered a new 1 & put it in 9/8/22, I thought my problems were over. On 9/12/22; I dropped my daughter off at school, I was leaving but I had to stop for traffic. I was about to pull out when the dash starting flashing/lighting up & I couldn-??t go anywhere. The car was in Park and I was stuck. I pushed the car into drive, etc., but it wouldn-??t go. I turned the car off/on to try to restart things but nothing. The brakes then locked up and I couldn-??t do anything. I tried everything that I could think, I was blocking traffic not allowing people to leave from the school and cars from coming in. I called Honda Rd. Asst. But they said I had no longer a warranty as I am at 30,000 but I thought it was 36,000 miles. They connected me to AAA which I had to pay out of pocket for towing. I called [XXX] & my Serv. Advr. [XXX] so they knew that I was going to towed in. I couldn-??t get the vehicle to turn off or on after awhile. 2 hrs. later; the tow truck had came, he had to jump start it to get it on his truck, he toke me to Honda. I waited over 4 hrs. but [XXX] said battery was good, he ran errors but couldn-??t find anything wrong except the back up camera had an error but it seemed as though he didn-??t believe that is the problem. I could take it home but he said if his wife was having issues, he wouldn-??t want her to drive it. I left it w/Honda, [XXX] took it hm. to see if it would do what it did for me. I honestly don-??t want to drive it, I am scared; what if something worse happens or pay to be towed again. I didn-??t want a new vehicle to deal with issues. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
A D V E R T I S E M E N T S
- Rexford, NY, USA