I called Washington Ford in Washington, pa on 1/17/2019 regarding a check engine light due to Ford Focus recall (purge valve). They scheduled an appointment for 1/30/2019 to fix the recall. Took my car in on the eve of 1/29/2019 and dropped it off. They called me the following day to say they didnt have the part available. They instructed me to pick up my car and said they would call when part came in. I had an inspection scheduled for 2/7/2019 and they told me it would come in prior to my inspection. I never heard from them but called back a few times, telling them I had new codes coming up on my obd sensor (fixd) the car had been running rough, stalling out while idling/stopped.. they assured me it was safe to drive. They did not get part in by 2/7/2019 and I missed my inspection. Two new codes came up on my car and I called angrily on 2/14/2019 to ask if they need me to take car to a different location, and they told me they were just about to call me to tell me parts came in.. we scheduled for 2/22/2019 to have recall fixed. They told me rental cars aren't covered under this recall when I explained the problems with scheduling so many appointments and having difficulty finding other transportation. On 2/17/2019 my car shut off while driving, on a major road (route 40). I was able to coast down a side street and pull into driveway at the bottom of the hill. Had the dealership fixed the problem the day they originally scheduled me, I would have a working car. Now, I'm afraid more damage has been done, as there are 7 total codes on my obd sensor(there were 3 when I first called about recall). The dealership should have never scheduled me when they didn't have the right part in stock, or a rental car should have been provided until they corrected the problem. I'm very unsatisfied with the customer service level at this location!

- Scenery Hill, PA, USA

Ford has issued a recall regarding the fuel tank deformation but they state that the car should not have any issue when it's above 1/2 of a tank. I have experiences the car stalling around 3/4 of a tank multiple times now. The car engine shuts off when I take my foot off the gas, the dashboard lights come on. I have to park the car and restart it. Ford has not been able to fix the issue due to lack of parts since I took my car in on Dec. 6th.

- Washington, DC, USA

The contact owns a 2013 Ford Focus. When the contact restarted the vehicle, the power steering assist warning message displayed and the steering wheel became difficult to turn in either direction. After turning the engine off, the contact indicated that the vehicle would not restart. The vehicle was towed to ganley Ford West (16100 lorain ave, cleveland, Ohio) to be diagnosed, but the cause of the failure could not be determined. The failure mileage was 84,000.

- Cleveland, OH, USA

We received a recall notification for my vehicle in December 2018 from Ford. We were told that as long as the gas tank is filled at 1/2 a tank, the vehicle is safe to drive. Since we received the letter, my vehicle has stalled on the highway three separate times, each time resulting in the car having to be pushed to a safer location. It doesn't seem like anything is being done to fix the situation and it's becoming unsafe to drive. I wanted to file a complaint against Ford Motor Company for not fixing this issue in a timely manner before it becomes a more serious issue with my husband being hit by another vehicle at 70+ mph on the highway.

- Sanford, ME, USA

My Focus is under Ford recall...it is experiencing stalling and loss of power and difficulty starting. Ford says it will be fine if I keep a half tank of fuel in tank, but all the symptoms are happening with over half a tank of fuel. They will not provide a loaner/rental vehicle and the local dealer will not either. They both tell me the same thing about half a tank of fuel. But it is not safe to drive due to the stalling and loss of power. There is no parts available and they don't know when they will be available.

- Ishpeming, MI, USA

Ford has declared a recall in October of 2018. As of January 22 2019, nothing has been remedied.

- Sugar Hill, GA, USA

The contact owns a 2013 Ford Focus. The contact stated that the check engine indicator illuminated. The vehicle was taken to an independent mechanic who stated that the canister purge valve needed to be replaced. The contact received notification of NHTSA campaign number: 18V735000 (fuel system, gasoline). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Galpin Ford (15505 roscoe blvd, North hills, ca 91343, (818) 787-3800) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was notified and stated that they were working on the remedy for the recall. The failure mileage was 60,000. VIN tool confirms parts not available.

- Van Nuys, CA, USA

The contact owns a 2013 Ford Focus. While driving 5 mph, the vehicle lost power and the check engine indicator illuminated. In addition, the steering wheel failed and was difficult to turn. Also, the fuel gauge was inoperable. The vehicle was taken to jarrett scott Ford of plant city (2000 E baker St, plant city, fl 33563 (877) 751-9729) to be diagnosed, but they were unable to duplicate the failure. The contact stated that the vehicle should be included in NHTSA campaign number: 18V735000 (fuel system, gasoline). The manufacturer was not contacted. The failure mileage was 102,000.

- Plant City, FL, USA

The contact owns a 2013 Ford Focus. The contact purchased the vehicle in New Jersey from a used dealer. The contact was not informed that there was an extended warranty from May 10, 2013 or up to 60,000 miles that had expired. The contact stated that the engine stalled several times, there was a drastic reduction in speed, and the vehicle accelerated intermittently. On October 22, 2018, nets campaign number: (fuel system, gasoline) was issued. An independent mechanic stated that the vehicle was included in an extended warranty, but had not provided any specific guidelines to repair the vehicle. Stevens jersey city Ford (740 NJ-440, jersey city, NJ 07305, (201) 432-7272) and the manufacturer were made aware of the failure. The manufacturer stated that the vehicle was not included in any warranties. The approximate failure mileage was 10,000. VIN tool confirms parts not available.

- Deerpark, NY, USA

Car is driven in moderate raining conditions in va. Suddenly while maneuvering in a walmart parking lot a fault 'engine faul service car now' showed up on the dashboard screen. Didn't feel anything different at first and continued driving back home. About 2 miles later in the middle of route 28 the car lost acceleration and completely stalled in the middle of the highway. Was able to maneuver it on the shoulder before car completely stopped. Restarted engine but same error showed up and car only moved a meter before stalling again. Had it towed to Ford chantilly va. Dealer called a few days later and stated it's a 800usd repair on a electrical harness issue. It is the same electrical harness recall that Ford released but only for the Ford Focus St models and not SE. This is the 2nd time this year that I've brought the car back to the dealer for major performance issues. The first one is covered by the transmission PCM recall. For a 2013 model that is barely being used (car has only 35K mileage) this is unaccepatable. Btw car also has an issue on the driver side power window (doesn't go down) but I have not requested them to fix them yet.

- Herndon, VA, USA

Vehicle purchased in 2015 with less than 20K miles. 1st problem, exploded tire causing minor body damage and sensor damage. Thankfully just came from a stop sign and not traveling fast, no injury. 2nd problem, driving down road at approx 35mph when airbags suddenly deployed. Wondered if hit small animal. Got out to investigate.....nothing. Vehicle then rolled off road (decline in terrain) landing rested in a chain link fence. Upon inspection, discovered that motor mounts had failed causing motor to drop forwards towards radiator therefore indicating crash and deploying airbags. All components connected to motor ripped forwards as well. Thankfully also no injury. If that would have occurred at high speeds, serious injury or death could have resulted. There is no reason or excuse for failure of motor mounts. This is clearly a defect. Contacted Ford at the highest level number I was able to obtain. Requested only to address safety issue. They issued a claim, dismissed it and would not allow me to speak to anyone with the authority to address the issue. Contacted Chevy dealership where vehicle was purchased, they said Ford would have to address the issue. Then took vehicle to Ford dealership to run diagnostic to evaluate why airbags deployed. This vehicle contains a module that contains data pertaining to airbag deployment. It is as simple as retrieving the data! only Ford field rep can do this. Towed vehicle to dealership to perform diagnostic to next be referred to rep for data retrieval. Employees of dealership were not allowed by their supervisor to examine the vehicle due to the extent of damage under the hood. Someone needs to be concerned with the integrity of the motor mounts on this vehicle. Other vehicles may have this problem as well. If mounts were to fail at high speeds, catastrophic crash would be eminent. Damage from crash would hide failed mounts as cause

- Salem, WI, USA

Well have had nothing but problems with this car, but here is the latest. I was driving and the car started making noises and then it sputted like going to die out, and get really rough driving. I parked the car got to work, and when leaving it would not start. Battery is new, so not that. After about 4 tries it started up, this was wed. Then Friday, and on way home the engine light came on, as well as had issue starting. I just received this letter today, how odd and confirmed that there is a problem and not my imagination. I have grandchildren that I pick up from school and day care, and will not subject them to this unsafe car. Also, last week the gas gauge just went to 50 and it binged to let me know, I drove to the gas station nearby, and I rolled in.. now see that gauge is also or could be wrong..I am bringing it in and hoping you put me in a rental until this is fixed!~

- Coral Springs, FL, USA

The contact owns a 2013 Ford Focus. The contact received notification of NHTSA campaign number: 18V735000 (fuel system, gasoline). The contact stated that the vehicle hesitated and stalled without warning. The contact had been waiting for weeks for the vehicle to be repaired and was not provided a loaner vehicle. The vehicle was taken to simmons-rockwell (7329 old hammondsport rd, bath, NY 14810, (607) 776-8100), but was not diagnosed or repaired. The dealer stated that the part was not available for the recall repair. The manufacturer was contacted. The approximate failure mileage was 118,000. Parts distribution disconnect.

- Millerton, PA, USA

Takata driving on city street and my car jerked and exceller rated on its own causing me to pull over

- San Jose, CA, USA

The contact owns a 2013 Ford Focus. While driving approximately 15 mph, the vehicle stalled. The contact stated that the traction control, "service engine now", and "hill assist is not supported" warning indicators illuminated. The contact was able to restart the vehicle, but the failure recurred twice within fifteen minutes. Larry H. miller Ford (11595 6th avenue, lakewood, Colorado 80215, (720) 643-1545), phil long Ford of denver (7887 West tufts avenue, denver, Colorado 80123, (855) 981-0291), and O'meara Ford (400 West 104th avenue, northglenn, Colorado 80234, (303) 254-5000) were made aware of the failure along with several other unknown Ford dealers in Colorado and stated that the vehicle would not be assessed and/or diagnosed until November 26, 2018. In addition, the dealers stated that they were "backlogged" with vehicles and would be unable to perform the necessary repairs. The vehicle was recalled per NHTSA campaign number: 18V735000 (fuel system, gasoline). The failure mileage was 55,364. VIN tool confirms parts not available.

- Spokane, WA, USA

Hill start assist light unavailable light and skid light came on. Car jolts in it's own direction all of a sudden. Clutch problem also. Car isn't driving properly or shifting in gears properly. Driving car on street. When turning car wants to go in it's own direction. Scary.

- Holland, OH, USA

Car shudders at varying severities--sometimes more mild than others, mostly severe otherwise during accelration, and various moments while driving, and during the entire process of turning. I have brought my vehicle to george wall Ford Lincoln in shrewsbury NJ twice for this specific issue. First time they updated a module and it helped for about a week. Then the problem returned. Second time they had it even longer, and upon pick up I was told that the car was acting 'within spec', and doing 'what it is designed to do, ' so no fix was made. Car continues to shudder severely. Transmission is technically manual, despite being an automatic, and the computer does the shifting. That is what I was told. However, if that is the case, then this car drives manual terribly. I contacted Ford customer support chat and was told I do not qualify for buyback because of car's age/mileage. Care is under 50K miles, and I bought the car certified preowned November 2017, just under a year ago. I was not informed of any recalls, or the transmission's behavior upon looking, buying, and paying for the car in full all in one evening. I have just sent a lenghtly letter to Ford customer relationships this week. Awaiting response. May file lemon law if situation is not handled properly. I have been told my car's issue is not safety related so it is not dire, however during inclement weather, or when going through turns, or simply starting my car gently at lights has become an issue, and I have nearly been rear ended many times. Eventually I will not be so lucky as to escape yet another near-accident. Soon, I can only imagine, I will most likely have a car come crashing into my rear end because of failed and shuddering accelration due to the shoddy transmission clutch shudder.

- Atl Highlands, NJ, USA

The car shutters when accelerating (notably after making a turn). The car was taken to prime Ford in auburn, MA on August 17th, 2018 following a recall notice for this car, where the vehicle owner was told there was nothing wrong with the car and no fix to the car was made.

- Leominster, MA, USA

The contact owns a 2013 Ford Focus equipped with Goodyear viva 3 tires, size: 215/55R16 (na). The contact stated that the vehicle would not accelerate over 30 mph and the change engine oil warning indicator illuminated. The contact also stated that a warning message illuminated, indicating that the vehicle would shut off in five minutes due to overheating. Furthermore, while driving between 50 to 70 mph, the vehicle shook. The vehicle was taken to herb chambers Ford of westborough (310 turnpike rd, westborough, MA 01581, (508) 366-8311) where it was diagnosed that the computer needed to be reset and replaced and that the tires were bald. The vehicle was repaired. The manufacturer was not made aware of the failures. The vehicle failure mileage was 97,000. The tire failure mileage was unknown.

- Spencer, MA, USA

The contact owns a 2013 Ford Focus. While driving at unknown speeds, the vehicle shuttered while accelerating. Additionally, when the key was removed from the ignition, the vehicle continued to run and failed to shut off. In addition, the gear shifter failed to move out of gear. There were no warning indicators illuminated. The vehicle was taken to the local dealer (titus-will Ford, 3606 S sprague ave, Tacoma, wa 98409, 888-600-9734), but was not diagnosed or repaired. The manufacturer was notified and provided case number: [xxx]. no further assistance was provided. The VIN was not available. The failure mileage was 28,558. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Tacoma, WA, USA