Notes: Ford changed a lot of things for its 3rd generation, just none of them were a good idea.

The transmission tends to hesitate and jerk when accelerating. The new electronically-driven power steering can fail suddenly and without warning. Even Ford's SYNC can be a headache. Actually, scratch that last one --- it's always been a headache.


definitely annoying
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
43,213 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Focus fuel system problems

fuel system problem

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2013 Ford Focus Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #12

Jul 102015


  • 68,420 miles


While driving down a highway going around 70 mph the car shuts down. I pull over and call Ford road side assistants. 2 hours later rsa brings gas and I pay them $50 because I'm out of the warranty that covers rsa. As the gentlemen pours gas in my tank the gas pours right out. I call my insurance company and have my vehicle towed to a Ford dealership. The dealership looks at my vehicle the next day and they say the gas tanked was hit by something on the road while driving. I reply I did not hear anything hit my car. They request my insurance info so they can call to file a comp claim. I say no I will call my insurance company myself. My insurance adjuster comes out to the dealership to look at the damage and when the dealership shows him the gas tank they see that the gas tank is deformed and the fuel pump is fried. The adjuster says this is a mechanical problem not a comp claim. The dealership does some further investigating and says that there is a seal that did not close in the gas tank after pumping gas and the gas tank was suction upped with the pressure while driving and fried the gas pump. My concern is the safety of myself and the people driving around me. If gas was spraying on the highway while I was driving and the gas tank and fuel pump malfunctions I think this should be a safety recall. My service advisor did inform me that the Ford models fiesta, Focus and F-150 have had these issues, but the newer models have been fixed.

- Austin , TX, USA

problem #11

May 162015


  • 41,692 miles
While travelling on an interstate in the passing lane, the check engine lite came on and there was an instantaneous and complete loss of transmission. Was able to pull over, restart car, and had a couple of gears, but same thing happened 3 miles later. Ford warranty simply reset the transmission computer. On 26 may, on the way home from work, the transmission again cut out; this time I had 2 gears and was able to get to a dealership. This time they replaced the dual clutch transition control module (tcm). 2 total and sudden failures of the transmission, and Ford only resetting and not replacing the tcm the 1st time is dangerous to me and my family, and irresponsible by Ford. This is much more unsafe than the airbags issue. This is the 4th clutch issue: 3 new clutches already put in due to the shuddering/jerking issue. But total loss of power is simply dangerous.

- Fairfax, VA, USA

problem #10

Feb 202013


  • 320 miles
The car will nearly stall (as if transmission slipped/disengaged), engine sputters, transmission grinds and jerks then gears catch and car lurches forwards and speeds off as if it is possessed. This is very dangerous when attempting to enter moving traffic and especially dangerous when crossing multiple lanes of traffic or if the driver is less experienced or isn't aware that he/she needs to accommodate it. The more miles accumulated, the worse and more pronounced the issue. Ford "reprogrammed" my transmission July 2013 (11,000 miles) with no results. Ford's response, "shudder" is normal and the intentional design of the car. The issue worsened to the point the transmission would disengage while climbing hills ( worse on moderate to steep grades) and reliability of this car deteriorated to the point I was rolling backwards down a hill I had attempted to climb at 50-55mph because the car just stops moving forward then the car will grind, bang shake, jerk then lurch forward and speed off like it finally got gas and found the gears (May 1,2015). October 22, 2014, I took the vehicle in for an oil change, with the Ford letter in hand and asked them to check my car again. Parts were ordered and it was safe to drive until then but, if I was left stranded to call roadside assistance. Ford is stalling progress & repair of this issue because they intend to avoid lemon law. My complaints went undocumented on service request paperwork because "shudder is normal/intentional operation" and subsequent complaints were ignored/undocumented because there were no parts to repair it. Resale & trade-in value is low, depreciate at a faster rate and are generally unsafe. Ford needs held accountable, remedy the issue in a timely manner to minimize loss, investment and potential danger to those who unfortunately purchased this defective product. This car is unreliable & dangerous!

- Newton, WV, USA

problem #9

Mar 022015

Focus 4-cyl

  • 49,500 miles


For the 3rd time in a 3 month span, my 2013 Ford Focus SE stalled while driving. Vehicle would not restart for approximately 20 minutes. This created an unsafe situation where I was stuck with a disabled vehicle. 1st failure instance occurred when I was coming to a stop at a traffic light 2nd failure instance occurred while driving at highway speeds (65mph) 3rd failure instance occurred while just after entering a highway at approx 45mph.

- Allentown, PA, USA

problem #8

Jan 152014


  • 10,000 miles
My car shutters and hesitates when pulling off, rpms rev up and gas mi is not as advertised. It also makes noises that I thought were the door locks clicking when car is off, later to be told its the transmission is re-setting? besides that I have had 3 flat tires on the same side of the car, from rivet looking things that I think are falling out of the wheel well (at least 1 did!) this is my 1st new car and I've taken care of it! in fact I got it early 2013, and as of now it only has 15,600 miles on it! the last oil change was due at 16,000miles and I had that done @ November because that date was recommended. Everytime I have mentioned this to Ford they blow me off and say there is no recall, well bs I want, and deserve what I paid for, a new car, not a big headache!

- Cincinnati, OH, USA

problem #7

May 102013


  • miles
Every recall event for my 2013 Ford Focus, I have encountered. After a year and half of continued trips to and being without my car for service. The transmission issues still not resolved along with the electrical issues. The stereo display goes blank, at times shows incorrect date and clock jumps to different hours. The car lunges forward when you get to about 25 to 30 mph or hesitates when you excel. When you put in park it will lunge forward or act like you've popped the clutch even when brake is on. It shudders, has bump & bang noises, lunges, suspension noises. I can feel bumping/thumping under my feet when turning corners. Have had issues with the gas tank assembly and fuel system gauge (this part has been fixed) continued issues with the digital panel, intermittent erratic cluster radio, clock and sync issues that the service department cannot duplicate. When I have issues with the digital panel, I take a picture. Once I turn vehicle off and back on it sometimes clears it up. I've complained about tires noises and ride, they say tires are fine. I went to the dealership to just trade it in and the dealer suggested I contact Ford motor to have them buy it back. I have placed a complaint on the Ford website, but have yet to receive a response. I am afraid to drive this vehicle but have no other choice. Do I have to ruin my credit by just dropping my vehicle off and walking away for them to take back. Ford Motor Company does not make it easy to talk to someone regarding my vehicle. They should be more accessible now before something tragic happens.

- Elk Grove, CA, USA

problem #6

Aug 252014

Focus 4-cyl

  • 32,000 miles


Driving at highway speeds and car acts as if starved of fuel and rapidly decreases speed. There was no power, but vehicle was on. There have now been three incidents while on freeway at speed that the vehicle has done this and each time I have had to pull off onto shoulder (almost getting hit by traffic each time). Luckily the first 2 times I was able to restart car and get off freeway by staying on shoulder since car could not reach freeway speeds. This last incident (on 1/11/15) left me stranded on freeway between an on ramp and first lane. They did not do anything with first incident because they could not duplicate problem. After second incident Ford replaced fuel pump, gasket and tank. After two weeks and for a third time vehicle again "stalled" on freeway at 65-70mph. Car is again getting same parts replaced. All these incidents have occurred with in less than a 6 month period.

- Denver, CO, USA

problem #5

Feb 202013

Focus 4-cyl

  • 30 miles
The transmission shudders during accelerating and has continued to do so fir the past 18 months. The issue has progressively gotten worse.

- Pooler, GA, USA

problem #4

Oct 032014

Focus 4-cyl

  • 28,600 miles
I have a 2013 Focus with 28600 miles. On a daily basis I when I accelerate it rattles and hesitates. The dealership said it was a smart transmission and is just what it does. On Oct 3rd 2014 I was at a busy intersection and waiting for the light to turn green. The light turned green and the car acted as though it was in neutral and would not drive. After about 15 seconds with everyone honking at me it started to move forward but sounded like it was going back and forth from neutral to drive and I couldn't go over 30. I barely made it to a parking lot. I pulled over and called the dealership but it was to late and the associate said I had to call back at 7 in the morning. My car shuddered all the way home especially when I had to stop and accelerate at a light or stop sign. I called in the morning and they said to bring the car in. The next day it drove fine. They thought it might be bad gas due to the fact the engine light had come on during the malfunction. That just made me mad. The dealership put it on the computer and it came up a bad transmission module? I am out a car for a week. I do not want the car back. What if it happens after 36000 miles. Ford knows about this problem. I bought this car with an expectation of it being safe. It is not. It is a dangerous car. You should be ashamed Ford corporation you are putting peoples lives in danger.

- Buhler, KS, USA

problem #3

Sep 232013


  • 4,500 miles
Vehicle warning "stop safely now" appeared and the ev lost all its motive power and stalled. Repeated attempts to restart the vehicle failed.

- Los Altos, CA, USA

problem #2

Aug 062013

Focus 4-cyl

  • 6,500 miles
Luckily no one was injured - as I was driving the highway to go home, the cars motor suddenly shut off, after barely making it to the shoulder (inches from traffic) I looked at the estimated miles to empty, which stated 17 miles to empty - yet I was out of fuel. Seems Ford Focus has a incorrect reading on the fuel economy/and or estimated portion that could be potentially dangerous. (I took a photo of the dash readouts as well).

- Orlando, FL, USA

problem #1

Apr 212013

Focus 4-cyl

  • 2,200 miles
As I pulled out into the flow of traffic from a gas station, I realized my car would not accelerate beyond 15-20 mph. I immediately pulled over to the right hand lane and proceeded to the stop light, which was about a 100 yards down the road. At the red light I placed the car into neutral and discovered the engine would not go beyond 3500-4000 RPM's. I then turned on the warning flashers, and when the light turned green I pulled over to the side of the road and proceeded at 15-20 mph until I could turn into a safe area about 1 mile down. I then had the car towed to the local Ford dealer. When the dealer ran my VIN# through their system, it showed that a technical service bulletin had been issued regarding this very problem. They then repaired the car and it now seems to be running ok, although I don't feel real good about it. Hopefully something like this will not happen again, especially if I am in a situation like driving on the freeway at high speeds. Myself and my wife were knowingly put into a potentially unsafe risk by Ford Motor Company, which I feel could have been avoided if Ford Motor Company had been a little more proactive in notifying their customers of the possibility of something like this occurring.

- Temecula, CA, USA

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